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Business System Analyst / Product Analyst Resume

Louisville, KY


  • IT professional with extensive experience in various IT domains as Business Analyst / Project Coordinator. In - depth knowledge of full Software Development life cycle experience in AGILE, SCRUM and Waterfall methodologies.
  • Good Experience in usage of Quality Center ALM (automation and Manual) and JIRA (Managing user stories, tracking the tasks and sub tasks, uploading results) for complete test management).
  • Experience in documenting Business Requirements document (BRD) and Functional Specification Document (FSD). Experience in performing Business Process Analysis, involved in application redesigning and enhancements and Gap analysis.
  • Exceptional Analysis skills with an ability to transform the needs of the Business User and stakeholder into Functional/Technical requirements.
  • Experience in Coordinating JAD/RAD sessions for gathering requirements, data and process models, screens, and Report designs.
  • Proficient in developing Use Case Diagrams, Flowcharts Behavior Diagrams (sequence diagrams and activity diagrams) based on UML methodology using Rational Rose and MS Visio.
  • Preparing overall execution strategy, successfully implementing onsite-offshore model ensuring that the project is well managed and executed within the timelines.
  • Extensively worked on various phases of Software Development Lifecycle (SDLC) including Requirement analysis, Estimations and Schedules, Test Plans, Test Reports (Test Plan Reports, Execution Reports, and Defect Reports), Test Cases, Test Scenarios, Test Data, Bug Tracking.
  • Strong in Analyzing Business Requirements & Develop comprehensive Test plans, Test Strategy to ensure comprehensive Requirement Traceability.
  • Good working knowledge of Claims processing, Excellent knowledge of HIPAA standards, EDI (Electronic data interchange) Transaction Set EDI X12 837, 270/271, 276/277, 278, 834, 835, Implementation and Knowledge of HIPAA code sets and HL7.
  • Excellent Organization, Analytical and Problem Solving skills and ability to quickly learn new technologies.
  • Good Communication, interpersonal, and Teamwork skills.


Methodologies: Agile, Waterfall

Requirement management tools: QC, Rally Dev, Jira

Project management tools: MS Project, SharePoint, Visio

Front-End tools: Microsoft Excel, Word, Power Point

Database: MS SQL Server, Oracle, Access

Applications: Facets, QNXT


Confidential, Louisville, KY

Business System Analyst / Product Analyst


  • Prepared scope of the project and developed new business process along with process mapping and user task analysis. I also evaluated documentation analysis and business process analysis to identify the problem with existing system and find out new and advance way to develop business process, which was able to make the process more accurate.
  • Handling UX design process for client projects which included performing User research, creating User stories personas, Use cases, User flows & stories, Information architecture, Prototyping, Testing.
  • Reporting defects to the development team and tracking of repairing process using Quality Center or ALM.
  • Maintaining all the automation resources and Scripts from quality Center ALM.
  • User stories, Low Fidelity Prototyping, Visual Design (Visual Hierarchy, Color, Typography, and Iconography).
  • Managed all phases of graphic user stories interface/ User Experience design projects for a wide range of clients.
  • Conducted JRP sessions and JAD sessions with the management, users and other stakeholders for open and pending issues to develop specifications.
  • Planned the entire Data Warehousing initiative from requirements gathering, analysis, design, identifying and analyzing the source systems, to data quality, to ETL, and to the end user data access.
  • Developed a vision plan that defined the primary goals and objectives of the project. Analyze user stories and segregated them into high level and low level.
  • Utilized corporation developed Agile SDLC methodology used scrum work pro and Microsoft office software to perform required job functions.
  • Gather requirements and document the proposed processes to the existing system. Modules included: Claims Processing Files and HIPAA Guidelines adherence across the company.
  • Worked on claims, Claim adjudication Membership, Eligibility, Accumulators.
  • Enhanced applications associated with Claim Numbers so that duplicate Claim Numbers could be allowed in the system. Updated the Electronic Claims, Patient Screen and Sales Administration processes.
  • Claim Transactions and Billing Transactions - Created flows for adequate matching of Claims. Matched Billing File and EDI Claim File records upon receipt.
  • Worked on claims, Claim adjudication Membership, Eligibility, Accumulators.
  • Responsible for system integration testing of 837 claim files, 834 eligibility files and 270/271 interface files to ensure required interactions are met during the SDLC process.
  • Involved in creating and executing test cases, test plans and test scripts for EDI 837 Claims (I & P) Transactions.
  • Worked on claims, Claim adjudication Membership, Eligibility, Accumulators.
  • The process included importing claims into Facets that had been adjudicated and setting them in
  • Validated outbound 837 transactions, including but not limited to the loading and correcting any errors with the process of EDI inbound and outbound files
  • Created Test File to be sent to the Vendors for approval. Worked on a Paid without prejudice project for various States.
  • Testing - Developed Test Scripts using Quality Center and coordinated with developers to quickly resolve the defects associated with them.
  • Provided release management strategy checklists and change management techniques.
  • Presented and assisted end users for education and training about the new system.
  • Generated reports using SQL and MS Excel spreadsheets.
  • Involved in Source Data Analysis, analysis and design mappings for data extraction.

Environment: Windows, Oracle, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), MS Access, Agile, SQL, ETL, UML, Quality Centre, and SharePoint.

Confidential, Blue Bell, PA

Business Data Analyst


  • Led the initiative on process improvement by identifying and migrating jobs that were running on a specific server to distributed environment. This allowed to process jobs much faster, and ability to retire legacy servers.
  • Defined process flow for Development team to automate manual executions
  • Participated in the Scrum Cycle for requirement gathering and represented Data Operations in related Sprint stories.
  • Worked with cross functional teams in order to establish comprehensive business and functional requirements and translate those requirements into software design specifications using various notations of UML.
  • Worked with Facets System implementation, Claims and Benefits configuration set-up testing, Inbound/Outbound Interfaces and Extensions, Load and extraction programs involving HIPPA 834 and proprietary format files and Reports development.
  • Developed test plans based on test strategy for Data Warehousing Application.
  • Created and executed test cases based on test strategy and test plans based on ETL Mapping document.
  • Conducted requirements analysis and performed GAP analysis.
  • Preparation of technical specifications and Source to Target mappings.
  • Extensively used SQL programming in backend and front-end functions, procedures, packages to implement business rules and security.
  • Develop test deliverables (test plan, defect report, status report, etc.) and automate testing scenario design for various platforms.
  • Created UAT test cases and scenarios based on Use Cases and made sure those UAT test cases meets the business requirements.
  • Wrote Test Cases for ETL to compare Source and Target database systems.
  • Interacted with senior peers or subject matter experts to learn more about the data.
  • Identified duplicate records in the staging area before data gets processed and conducted data validation testing.
  • Assisted in System Test and UAT testing scenarios as required.
  • Actively involved in the requirements gathering sessions.
  • Tested the source and target databases for conformance to specifications.
  • Conditional testing of constraints based on the business rules.
  • Developed automated test scripts from manual test cases for Regression testing based on the requirement documents using Quick Test Professional / ALM.
  • Defects identified in testing environment where communicated to the developers using defect tracking tool Mercury Test Director.
  • Involved in testing scripts as part of the ETL process, automate the process of loading, pulling the data.
  • Worked with ETL group for understating mappings for dimensions and facts.
  • Extracted data from various sources like Oracle, flat files and SQL Server.
  • Extensively tested several Business Objects reports for data quality, fonts, headers & cosmetic.

Environment: TOAD, Clear Case, Scrum, MS Office, QTP/ALM, MS Excel, Windows XP, Windows Server2003/NT, Quality Center 9.2, XML Rational Clear Case, UNIX, Data Stage 7.5.1/8.0, DB2, Oracle 10g, SQL

Confidential, Franklin Lakes, NJ

Project / Business Analyst


  • Attended Reliability meetings to escalate any high-risk issues to the senior management for immediate attention.
  • Worked on closing the production tickets using Remedy.
  • Proficient in dealing with Medicare and Medicaid requirements to meet the CMS standards.
  • Created Business requirements and discussed the impact with the cross-functional teams using JAD sessions.
  • Maintained traceability to ensure all the Business Requirements are transformed into the Functional Requirements.
  • Held Peer reviews within the team so everyone is aware of the changes and avoid any duplicate work effort and thus minimize cost over-runs due to rework and scope creep.
  • Coordinated with the Data Support Team to provide data both to Dev and QA teams.
  • Involved in UAT
  • Tracked the defects using Clear Quest and held daily meetings to ensure their closure and to avoid jeopardizing the timelines.

Environment: SQL, MS Word, Excel, Access, Clear Quest, Requisite Pro, MS Project, MS Visio, SharePoint.

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