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Loan Processor/fraud Risk Analyst Resume

Chicago, IllinoiS

SUMMARY

  • Candidate with over 6 years of experience in the customer relations/financial industry. Able to troubleshoot various software and provide excellent end - user support to clients. Increased client expectations from 60% satisfied to 94% satisfied with overall experience. Ability to complete 310 cases per day in a timely manner. Proficient in Microsoft Office software, including Windows 7 and 10.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, Illinois

Loan Processor/Fraud Risk Analyst

Responsibilities:

  • Troubleshoot computer issues with clients over the phone, when facing difficulty sending over documents or accessing our website
  • Analyzed online personal loan applications to determine if client was approved or declined for loan amount based on bank criteria and background
  • Exceed daily loan processes by 30% in comparison to overall group expectations
  • Coordinate/ facilitate weekly meetings, prepare agenda and take meeting minutes and distribute final documentation to supervisor
  • Oversaw training on processes and loan procedures for new hires
  • Conducted thorough investigations for ID Theft/debit card fraud claims
  • Developed JIRA tickets for claimants to be investigated by either me or my peers
  • Built SQL queries, while conducting critical data analysis projects

Confidential, Hickory Hills, IL

Certified Pharmacy Technician

Responsibilities:

  • Checked pharmacy stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs.
  • Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations.
  • Protected patient and employees by adhering to infection-control policies and protocols.
  • Generated revenues by calculating, recording, and issuing charges on a quarterly basis
  • Ensured medication availability by delivering medications to patients and departments.
  • Repaired and restored PYXIS machine so it accurately dispenses medication

Confidential, Chicago, IL

Senior Teller

Responsibilities:

  • Audited teller drawers and main vault dually with supervisor monthly
  • Process banking transactions averaging $40,000 daily with speed and efficiency
  • Promote and market Confidential deposit accounts, resulting in higher traffic in branch
  • Assisted management with record keeping and reporting requirements
  • Actively scheduled meetings for superiors, word processing, sorted mail, screened/transferred phone calls accordingly

Confidential

Cashier

Responsibilities:

  • Greet customers as they enter store/register to check out, assist with needs average 150-200 daily
  • Effectively balanced registers after evening shift, calculating and recording totals for each individual register and total for all registers.
  • Received positive recognition from management for exceptional customer service skills & positively impacting business results.

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