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Senior Scrum Master And Business Analyst Resume

Omaha, NE

SUMMARY

  • PMI - ACP Certification - Project Management Institute Certified Agile Professional
  • Strong initiative; accustomed to heavy workload without supervision; goal and task oriented
  • Analytical and creative; ability to define problematic areas and brainstorm solutions
  • Adaptable and flexible; able to pick up on new industries and technology quickly; ability to plan and execute initiatives at any level
  • Agile experience and process knowledge

PROFESSIONAL EXPERIENCE

Senior SCRUM Master and Business Analyst

Confidential, Omaha, NE

Responsibilities:

  • Ensure that Agile team is fully functional and productive; Successfully established several high performing teams
  • Provide servant leadership and facilitate Agile team meetings and accurately managed team goals and accomplishments through velocity, capacity management, monthly releases
  • Provide subject area expertise to assist with internal and external communication, improving transparency, and disseminating information for financial, operations, and workforce management software
  • Work with clients and internal stakeholders to define software requirements to determine and provide the “What, Why and Value” of enhancement requests
  • Served as primary Analyst and subject matter expert for several complex initiatives including Health and Welfare government mandates, insurance benefits, workforce management and payroll compliance efforts
  • Translate complex requirements and segmented information to connect similarities, adept at business process flow to aid in decision making and conflict resolution
  • Served as a Product Owner to organize and prioritize incoming work to the Agile Teams using the product backlog

Operations Analyst

Confidential, Omaha, NE

Responsibilities:

  • Analyze and evaluate business trends, determine applicability and modify business strategy accordingly.
  • Assist Manger with annual goal setting process.
  • Develop annual, period and weekly call volume, average handling time and occupancy forecasts for various Confidential International entities.
  • Provide key period-end Sales Office analyses
  • Update and distribute staffing plans based on projected turnover, seasons, changes in market conditions and call volume for various Confidential International entities.
  • Provide project management and analytical support for large, complex cross functional Sales Force One post launch related initiatives.
  • Provide operational and business analysis support to senior leadership to support strategic decision making using appropriate approaches, systems and resources.

Business Analyst

Confidential

Responsibilities:

  • Measure effectiveness and provides recommendations to improve performance of predictive models.
  • Set standard and monitor quality of data processes, ensuring accuracy in reporting mechanisms.
  • Collaborate with Confidential colleagues in cross-functional areas to ensure client data needs are met.
  • Identify and lead projects to support the Confidential business plan.
  • Create predictive models and other report tools for clients and client managers.

Customer Service Analyst/Product Specialist

Confidential

Responsibilities:

  • Develop installation plans, adjusting plan as necessary to ensure successful installation.
  • Schedule onsite visits to clients to provide initial training of the accounting software or to provide additional services.
  • Complete a written “statement of work” after an onsite visit
  • Answer/analyze customer questions, solve problems, provide phone/internet training
  • Write up software change requests when needed to “fix” the software or to enhance the software.
  • Utility Billing and Billing Licensing product specialist / module expert
  • Review weekly call logs to make recommendations on which enhancements to implement
  • Assist with preparing materials for User Group Meetings and provide presentations at the meetings.
  • Review software release notes for accuracy and completeness
  • Review questionnaires from new contracts to setup General Ledger, Accounts Payable, Billing Licensing, Utility Billing, Bank Reconciliation and etc.
  • Assist clients with balancing issues

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