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Senior Business Systems Analyst & Agile Product Owner Resume

El Segundo, CA

SUMMARY:

I have multiple years of experience in OSS/ Confidential system migrations/conversions, data warehousing, system/data enhancements and integrations for mediation and billing systems in wireless, wireline and broadband service providers . Extensive experience with pre - paid processes phone cards and initial deployments of internet offerings/services, NOC’s, and CATV/IPTV Billing and customer care operations. In-depth knowledge of multiple Billing and Customer Care and Point-of-Sale (POS) systems . Directed the development & deployment of the first Data Warehouse/Decision Support System for a Cable & Multimedia client.

TECHNICAL SKILLS:

Billing and Customer Care Systems: AASP, Watson, Samson, Kenan Arbor/BP (8.0, 9.0, customized 9.6, & 10.0), IBM - ICMS (Versions 5.1, 5.2 and Knowledgebase 14.x), BSCS (Version 4.02), Confidential - Ensemble and SAMPSON, Confidential - CSG ICOMS, P2K, & Atlys (8.0& 9.0), and Infinys/Geneva (6.1, - 6.5), Watson/CAM/iCAM, AASP, Saville, Virtuoso II, CRIS, VIC, BART, SAM, RIMS, and WHEELS

Software Products/Utilities: Oracle (8.0 through 11i),Financials (G/L, A/R A/P Credit /Collections and lockbox transactions), Siebel CRM, ABT Project Workbench, Niku, Clarity, SharePoint, Microsoft Project & Project Central, Microsoft Office 2003,2007 and 2010 (Word, Excel, Access, PowerPoint, Microsoft Outlook), Visio, Lotus Suite, DOORS, Salesforce.com, MicroStrategy. TOPS

Languages: SQL, Confidential -SQL, SQLPLUS, PSQL, MYSQL, PERL, C, C++, XSD/XML, AIX, Unix Systems 5-9

Databases: Oracle 8.0 through 11i, Sybase 8.0 through 9.0.

SDLC: Directed Functional, IT and Business Organization Management as well as Re-engineering initiatives using complete SDLC methodologies and models (i.e. Cascade, Waterfall, Spiral, Cyclic, Iterative, and RUP), Agile, Scrum, Jira.

PROFESSIONAL EXPERIENCE:

Confidential, El Segundo, CA

Senior Business Systems Analyst & Agile Product Owner

Responsibilities:

  • Sr BSA for the new Confidential Enterprise Operations Data Store warehouse and reporting platforms. .
  • This new system will support all of the Confidential data needs and ad-hoc and automated, SSIS, SSRS and TOPS MicroStrategy reporting for IT, Care, Dispatch, Technical Services Operations, Billing, Payments, Finance, Sales/marketing and Engineering and.
  • Analyzes and provides solutions for current business needs and resolves production issues by creation of SSR, ETL jobs using SQL, Confidential -SQL, Microstrategy and other Confidential in-house reporting applications.
  • Developer of Ad-hoc reports, Business Specs, Functional Specs and Technical Specs to manage and deliver the complete package of business/reporting requirements in the required time-frames for Ad-hoc and formal reporting capabilities
  • Coordinate with the Project Mangers to define project requirements system, technical and interface elements required to be changed and or updated for the project/program initiatives..
  • Participates in requirements and Change request analysis /reporting and system testing; assist in the creation of test cases and in UAT /end-user acceptance testing processes.
  • Determine/adjust operational objectives by analyzing business functions; gathering additional information; evaluating data and structural changes & output requirements to Dashboards and reporting formats. Propose modifications to programs by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications
  • Assist Project Teams by identifying and managing risks and the resolution of issues to the Tech Ops teams
  • Create and maintain strong relationship with Technical and Business Partners.
  • Assist with the development and educational mentoring of BI and IT Technology teams members across Confidential locations on various projects and tasks for IT, CARE, Tech Operations, Finance, Enterprise Operations etc.

Confidential, El Segundo, CA

Senior Business Analyst

Responsibilities:

  • Work with Business Executives to obtain and develop Business Requirement documents (BRD’s) and 72 hour systems change requests.
  • Attend technical development and SQA/UAT meetings to represent he Business interests in change projects/systems updates for the Commercial division and call centers.
  • Additional requirements included development and execute of UAT test cases and documenting test results for 72 hr and monthly test releases across their 5 systems.
  • Training and proving call center reps and the Exec. Business team support for 72 UAT test execution on monthly releases.
  • Provide Development with Functional and Systems design information for all systems/service business changes and updates.
  • E.g. support for I-PAD applications, changes, swaps updates and service calls on Receivers, Dishes, channel alignment pricing on application packages for customer eligibility for upgrades. Changes to systems based on promotions, WIN-BACK customer campaigns.
  • Tools /Systems used on a daily basis were Visio, SQL, HTML, XML, Microsoft: Excel, Word & PowerPoint. Systems: Workforce.com, OMS, and STMS.

Confidential, San Diego, CA

Senior Systems Analyst/Technical Data Warehouse Project Lead

Responsibilities:

  • Review, document, and update System Requirements, System interfaces, and source to target mapping of the data warehouse for the 2010/2011 Cricket Conversion and migration of data from their old Billing system HO/VAST to Net Cracker (formerly Confidential ) Infinys Rating and Billing (IRB) in an enhanced Enterprise Data Warehouse (EDW).
  • Support multiple simultaneous projects, e.g. adding new Retailers, New Subsidiary companies, adding Joint Venture companies, enhanced provider network expansion LTE, Customer naming (CNAM) interfaces and processing companies, Tax projects and audit reports using TOAD, and SQL.
  • Create or update EDW and Data Relationship Management (DRM) documentation in the IBM’s DOORS system for all assigned projects. Write SQL Queries (executed under Toad) and Map existing system applications, interfaces data feeds, processes, to/from external systems API’s, custom tables, product deployments using OBIEE for reporting and Workforce.com to update Sales partner information.
  • Create and deliver TAX specifications and Oracle reports for the enterprise and for multiple agency requests for audit reports.
  • Other work includes mentoring new SA’s, Monitoring and traging project defects, Gate 1 and Gate 2 official project Level Of Efforts (LOE’s) for the EPMO, Development Lead work and mentoring of new Development Leads, support of Offshore EDM FTP processes with external vendor for daily and monthly reports, and monthly Enterprise level Tax compliance AND Audit reporting.
  • Performed various simultaneous Enterprise Projects, business product operations, implementations; and Business Strategy assessments and enhancements.
  • Client service JIT and JAD sessions for enterprises looking to enhance Customer service and competitive pricing for 3 in 1 bundled services (Wireless, Internet, and IPTV offering).
  • Due diligence for companies looking to acquire additional application and companies to support and expand their current Line of Business (LOB) services, and reduce costs (i.e. Point-Of-Sale customer self-care, CRM (Order Management, number portability and Number management, Customer Service Management, Provisioning and leads tracking), Wireless service network enhancements 2G to 3G to Confidential Wireless development/ deployments.

Confidential

Project/Program Manager

Responsibilities:

  • Perform Merger integration SharePoint and Workforce administration operations across programs for all artifacts and legal documentation on the various deals.
  • Provided Pre-Merger Due-Diligence analysis and reporting to Executive team and worked with Legal depts. on Non-Disclosure agreements and Technical Service agreements between employees of multiple companies on multiple deals.
  • Managed large cross functional teams for pre and post Integration /Migration efforts, program budgets, and schedules, meeting minutes, Exec slide deck presentations, and requests for information between companies, access to data site information etc.

Confidential

Senior Technical Analyst/Project Manager

Responsibilities:

  • Documented design, and system requirements and implemented modifications to specified requirements.
  • $25 Million budget covering a multitude of new Billing and Customer Care applications, systems, and service needs (i.e. E-Commerce Content services, Pre and Post Paid Wireless service development/deployments, customer billing sales and service e-billing via Credit card and supply chain logistics.
  • Managed the off-site conversion efforts of the FMS module of ICMS for Satellite TV provider clients in Norway and India to Confidential ’s Confidential Financial Care, Management module and Siebel CRM (Order Management, Number portability and Number management, Customer Service Management, and Provisioning and leads tracking)

Confidential

Senior Technical Analyst/Project Manager

Responsibilities:

  • Worked with business user groups to identify and document requirements.
  • Wrote Business/technical cases for the Sales organization, to create additional business with Confidential - Confidential commercial retail clients/partners.
  • Confidential retail and indirect sales partners based on the results of customer satisfaction survey scores, workforce management and creation of new e-payment options and CRM for Retail Sales Partners. for Commissions paid, and reporting of the Payments, Chargeback’s and total Daily Sales transactions and program RTVM for each new implemented phase
  • CRM (Order Management, Number portability and Number management, Customer Service Management, and Provisioning and leads tracking)

Confidential

Sr. Telecom Analyst Consultant

Responsibilities:

  • Client service initiatives services ranged from $25K to $13 Million budgets covering a multitude of applications, systems, and service needs (i.e. E-Commerce Content services, CRM (Order Management, Number portability and Number management, Customer Service Management, and Provisioning and leads tracking), Post Paid Wireless service development/deployments, e-billing, Workforce Management and Credit evaluation applications and scoring.
  • Supplied various costing estimates to Enterprise Executive teams, PMO’s/ PMO steering committees, Program/Product Requirements Traceability and Validation Metrics (RTVM) and mgmt of the Web/application development teams and Business Intelligence (BI) team
  • Provided Virgin Confidential Canada and their partners Confidentia complete ERP, and eTom assessment and cross system/technical operational updates to all departments to enable them to launch post-paid services in the 1st Q 2008 across Canada.
  • This included updates of new applications and interfaces to their AS400’s and Remedy help desk and trouble reporting applications and enhancements to their supply chain logistics and Service distribution processes in support of post-paid wireless equipment/services.

Confidential

Sr. Technical & Business Consultant

Responsibilities:

  • Performed technical and business and operational implementation Strategy impact analysis for the Confidential merger on decisions for which Vendor Business System Solution ( Confidential /OSS) Confidential or Confidential, would be the best overall solution for the newly combined company products, services and offerings.
  • Core member of the 11 individual Confidential Business Project Management (BPMO) Steering Committee team that created and assessed Confidential and Confidential, vendor responses to the full enterprise solution RFI's, RFO's and RFP's.
  • Developed time and cost estimates, project plans, budgets, Vendor 
  • Developed the RTVM’s, SLA's & SLO's with multiple Vendors for the diverse migration/conversion projects Confidential .
  • Conversion Data Extract Functional Lead of 6 member Accenture team working with 56 Confidential FTE’s to map and translate all Confidential CDMA consumer, business and network customer data from Confidential Pk2 to Confidential Ensemble to implement phased Confidential /OSS project conversions to implement Confidential Ensemble across all of Confidential and Confidential ’s Business and technical operations.
  • CRM (Order Management, Number portability and Number management, Customer Service Management, and Provisioning and leads tracking)

Confidential

E-Business Technical Analyst/PM

Responsibilities:

  • Responsibilities included working with users to identify system issues and enhancements, provide requirements documents for solutions, creating detailed designs from requirements, and modifying application to implement requirements.
  • Responsible for the Operational development strategic technical full lifecycle Project Management implementation, Business Strategy / change management, Workforce Management for all VZW VAR/MVNO Product/service offerings.
  • Provided all DB changes/upgrade for all VAR/MVNO E-commerce client partners (Radio Shack, Best Buy, Car Toys, Lets Talk, InPhonic, AMAZON, Circuit City etc) web sites along with all system design changes for products/service offerings (i.e. VCAST, EVDO, Text/Picture messaging, Confidential phones and their Accessories, Broadband rollouts etc.)
  • Managed the JIT/JAD Web applications with VZW Web Agent client’s POC’s (concurrent support of 10+ active Web Agent partners) across multiple web agent platforms and systems (i.e. AS400’s running ICMS 5.2 & AIX, Sun Solaris running DB2, UNIX systems 5 or 7, Oracle 9.5- 10.1, or Siebel 8.5)
  • Exceeded the company’s new customer acquisition and revenue objectives for VZW’s Web Partner E-Commerce business the 1st - 3rd quarters of 1995.
  • Created VZW product interface specifications, documentation changes and Web Site/GUI’s and performed all error checking and test verifications to the MVNO’s/VARs catalog of weekly updates and new sales promotions
  • Provided direction and Web Agent Program management to 15 Managers/Supervisors and 650 CSR’s in VZW’s five national Internet Support Group (ISG) centers
  • Created the daily and weekly sales reports on MVNO’s/VARs sales activity, the commission’s reports, and the sales error and correction logs. Provided the code and technical transactions corrections to the MVNO’s/VARs on their transactional errors and CRM (Order Management, Number portability and Number management, Customer Service Management, and Provisioning and leads tracking)

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