Objective

To use my Estimation, Managerial, Marketing/Sales, Industrial/Manufacturing, Statistical Analysis, and computer systems experience to optimize positive outcomes, customer relations/service, strategic planning, financial/cost analysis, and management for your organization.

Masters of Business Administration
Bachelors of Science, Social Work
Associates of Applied Science, Social Services

Dean’s List Honoree at Capital University and Clark State (2002-2004-2006)
Awarded Highest Clinical Performer at Daymont, for the Months of January, February, October, and March 2007.
Excellence in service letters from previous managers, instructors

Work Experience

Social Worker/CW1, Confidential, 3304 N. Main St, Dayton, OH 45405, 10/08 to 7/09, Perform med case management services for Montgomery County regarding local, state, federal and court mandated and agency orders. Provide family and children’s billing process and psychosocial assessments to meet treatment needs and assess at risk behaviors.

Social Services Director,Confidential, 2615 Derr Road, Springfield, OH, 45503, 05/25/08 to 10/08
Performed initial business contracts, MH and Social Service assessments, Completed LOC’s (3697) and PASSAR’s, Managed Rite Path Team, D/C Planner, coordinated family and conference care meeting’s, collaborated with MDS/ IDT team and Market/Sales, with assessments, RAPS, and entries. Managed, trained, and directed social worker to perform duties within their licensure scope of practice.

Mental Health Therapist,Confidential, 1520 Germantown St., Dayton, OH, 45408, 9/25/06 to 03/21/08.
Responsible for CARF and OHOM (QOL, SDS, SR, SP, Empowerment, & CF tests, SOQIC, & MACSIS databases reporting) policy and procedural, Outcome Measure Assessment tests, evidence-based practice of Individual & Group Therapies, Individual Service Plans, to include but not limited to, CBT strategies, regarding coping skills development of Adults, Families, Children, IDDT, Marketing and Sales Team, and General Mental Health treatment.

Director of Social Services,Confidential, 2317 E. Home Road, Springfield, OH 45503, 4/05-11/05
Responsible for meeting the psychosocial needs of each resident at 165-bed facility
Responsible for psychosocial MDS assessments, PASAR’s, Behavioral Unit, Marketing/Sales, and the conducting of weekly meetings & plansrelated to assessments.
Engaged residents with Global Deterioration Scale testing to include but not limited to the Geriatric Depression Scale, a Short Portable Mental Status Questionnaire, and the Brief Cognitive Rating Scale
Engaged residents with psychosocial history interviews
Arranged care-plan and care-mapping with residents and their families/ Care-takers for LTC and/or eventual D/C

Tool and Die Department Manager, Marketing and Sales,Confidential, PLT. #1, 1675 W. County-Line Road, Spfld, OH, 45501, (94-96,& 2005-2006)- Eric Shiffer, Plant Mgr. Provided manufacturing and tooling support for all plant divisions, performed estimation and mfg. programming for all Manual, NC/CNC mills, lathes and precision machinery. Managed all support, manufacturing, shipping and inventory control/processing for dies, machines, tooling for mfg. support for plants, (2002-2004), · Sales Reports for Outside Sales · Develop and Revise Standard Operating Procedures for Customer Service · Assist employees with system, process, or procedural questions, DE of Crystal Reports, MS Desktop Engineering, DoD quotations/cost analysis, · Credits and Returns · Makes sure process is followed and approvals received

Branch Manger,Confidential, 803 N. Philippi Rd., BR. # 49, Columbus, OH (2004-2006), Managed distribution , manufacturing, and operations for internal and external customers, account and marketing manager for satellite operation of Lairds, data entry and strategic planning of territory. Managed 5 employees Generate and distribute commission detail reports · Process commission change forms for accurate payments and sales reporting · Develop and distribute account sales control sheets and win loss reports. Support Inside Sales Team · Create and Modify reports for management staff, including, but not limited to Product Analysis, Territory Data, Personnel Productivity, etc. · Submits approved RA/Credits to appropriate rep/department · Process and submits completed Customer Communications from Quality to Sales.

Sales Engineer,Confidential, 4754 ST. RT. Tipp City, OH. (2002-2004), Performed estimation and sales engineering for all departmental machining centers and cells. Performed management of customer call center and sales/estimation of fabrication, machining, assembly materials and scheduling/planning departments, · Check Requests and Commission Reports for Manufacturing Reps, DOD· generate and distribute commission detail reports for management team · Facilitate and Support CRMs, Experience in review and monitoring project detail if estimates for accuracy and completeness. Must be experienced in project close-outs, including cost reporting, historical data, and final acceptance of projects. Proven ability to manage a sales team including recruitment, target setting, motivation, coaching, performance management, career management and resource planning.

• Performed and facilitated work in a complex environment dealing with all aspects of customer relationships and feedback on value propositions, customer services etc.
• Facilitated strategic/analytic perspective to anticipate and respond to commercial threats and opportunities.
• Facilitated experience and responsibility for developing and leading a solution sales proposition with major accounts
• Facilitated experience of professional service/partnership models of influence and decisions making an advantage
• Executed an understanding of information based software environments would also be an advantage, as would exposure to new forms of digital distribution.

Estimator, Sales/Marketing Consultant, Inspector,Confidential, 2554 Needmore Rd., Dayton, OH 45414 (1998-2002), Performed estimation and sales engineering for all departmental machining centers and cells. Performed management of customer call center and sales/estimation of fabrication, machining, assembly materials and scheduling/planning departments. As well QC Inspector for plant QC department-Operation and set-up of CMM, and precision/QC support equipment to support QC and Production, processed all State, federal reports for contractual agreements and validation (DOD, NASA, ISO, SPS, SAD, ERP/MRP, JIT, Supply Chain, 9000-01-02, 9003, Kiazen, Lean and Sigma Six Mfg processes), Report and distribute sales volume by territory · Generate special reports as requested by management for specific accounts, territories, products, etc. · Develop and distribute account sales control sheets and win loss reports. · Maintain Manufacturing Reps contracts, territories, accounts, and commissions

• Managed all aspects of product commercialization process, and product promotions including new product development, intelligence gathering, supplier sourcing, competitive costing, and development of collateral materials for product launch, pricing and data sheet copy, training materials.
• Supported sales efforts, both direct and indirect, by providing sales tools and marketing collateral, and actively engaging with customers as needed. Participates in key sales situations for the product. Up to 25% travel.
• Participated in cross-functional teams for manufacturing scheduling, controlling costs, and controlling quality of the product.
• Collaborated with a wide variety of functional areas such as sales, technical, and operations to develop and provide product definitions responsive to customer needs and market opportunities.
• Assisted Customer Service on product application, customer problems, and opportunities and trains the organization on new products and new product messaging.
• Worked with the Director of Marketing to perform analysis of potential promotions, and determine metrics for success of past and current promotions.
• Coordinated program planning with customer to ensure identification of appropriate manufacturing schedules, goals, design criteria, costs and similar considerations.
• Maintained communications and contacts to collect and analyze technical, financial, schedule, and sales information for product line.
• Facilitated and manage communications both internally and externally for all new products or product changes. Strong communication skills are a must to be able to move projects through cross-functional tea

Confidential (93-98), Managed NC/Manual/CNC, tooling/machining and die repair/primary press. Managed 15-25 employees within primary/secondary machining& press departments, Perform the duties of Sales Administration when necessary Support Sales Management Team · Report and distribute sales volume by product groups and families · Analytical work: territory, customer and product. As part of the Bid and Proposal (B&P) team, I managed a team of estimators responsible for the development of cost proposals to support new business opportunities for the company, as well, facilitate company catalog database for order placements, quotes/estimations, web designs and modifications-

• Worked closely with Sales, Marketing and Electrical/Construction Services responding to proposal requests for the installation of new business networks
• Prepared cost estimates, managed personnel resources, made customer presentations, prepared technical specifications and participated in contract negotiations
• Exercised machining, welding, and stamping expertise to validate costs, identify and mitigate risk & request supporting bids from subcontractors
• Hand-off to implementation teams / includes international travel to support customer meetings during tender process and finalization of contract details.

Confidential, (89-93), Performed die maintenance and repair of dies for large and medium tonnage presses, Supervised QC/SPC and machinist/die setters for department. Set-up, die set, and operation/inspection of large tonnage presses (Clearing, Aida, Verson…) to customer specifications. Graduated from Precision Metal Formers Association (PMI) 3- year apprenticeship/pay-for-skills Die Setting Program.

Machinist Confidential, Inventory Manager Tool Inventory/Cribs, Set-up and operation of Manual/NC/CNC Mills and lathes, grinders and tool-room support machines, Sales Engineer/Estimator, Coordinated program planning with customer to ensure identification of appropriate manufacturing schedules, goals, design criteria, costs and similar considerations.
Maintained communications and contacts to collect and analyze technical, financial, schedule, and sales information for product line, DoD, military support/supply, (83-89).

References

References available upon request