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Senior Business Analyst Resume

Laurel, MarylanD


Dedicated Telecommunications Specialist with 23 years of experience establishing communications systems, network circuits, and equipment that includes sales, tech support, and customer care. concerning conflict resolution, and possess a positive attitude. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with time management and prioritization abilities


  • Extensive background in Customer Service
  • Communication Skills
  • Superior organizational skills
  • Resolution - orientated
  • Critical Thinking & Conflict Resolution Skills
  • Dependable and reliable
  • Effective team player
  • Coaching/Monitoring
  • Visual Modeling
  • Collaborative
  • Adaptable and flexible
  • Microsoft Office/Office 365


  • Outstanding people Skills to listen to and understand customer needs
  • Excellent communication and interpersonal skills to easily cultivate effective professional relationships
  • Able to effectively prioritize task while meeting deadlines
  • Customer Service focused committed to customer satisfaction
  • Create Workshops and
  • Accommodating to the customer to make sure the customer is satisfied
  • Innovative thinker who comes up with new ideas: generates alternatives when the usual methods do not work
  • Managing the schedule by determining how long a job will take and changes appointments accordingly
  • Explains situations clearly whereas provides the customer and team members with the information to make informed choices


Senior Business Analyst

Confidential, Laurel, Maryland


  • Developed problem solutions by describing requirements in a workflow chart and diagram; studying systems capacities; analyzing alternative solutions; preparing systems specification; and writing programs
  • Application support and industry project management tracking to sales organization to achieve business growth.
  • Investigate new industry market application research to improve implementation as well as organizational productivity.
  • Provide suitable to end users and technical presentation.
  • Analyze trends, document, and solved current concerns, and provided for customers and staff by writing documentation that provided support.
  • Created presentations of product, and business process model.
  • Visualize sales team productivity with impressive presentation and multi-media animation, which is highly, appreciated by department manager Reputation for building relationships Bottom line focus with a proven ability to manage concepts and techniques to improve business growth.

Inside Sales Representative

Confidential, Ashburn, Virginia


  • Created new sales opportunities through inbound lead follow-up, outbound calls, and e-mails.
  • Understood customer needs and requirement by selling Confidential Business products to increase sales of products: mobility, networks and Internet, IT solutions and cloud, security, and equipment.
  • Work as a team with channel partners to build pipeline to provide expert service to the customer as well as develop a strong relationship with customers to assist close the gaps in technology, perform effective online demos to prospects as well as close sales and achieved 110% monthly objective.

Sale Consultant

Confidential, Falls Church, Virginia


  • Created sales protocols and procedures designed to increase conversion rates and improve incoming sales interaction.
  • Knowledgeable of technology and lasted devices and service plans.
  • Trained sales associated in best practices and use emerging technology and intelligence to improve sales numbers.
  • Worked as a team to provide expert service to the customer with up-to-date knowledge of Confidential products, accessories, pricing plans and features.
  • Developed strong relationships with customers to help close gaps with technology as well as build connected solutions.
  • Set appointments with customers and follow-up with them afterward.
  • Handled all aspects of the sales including: customer contracts and invoice concerns

Telecommunication Specialist

Confidential, Brooklyn, New York


  • Planed network installations by studying technical specifications; preparing an installation schematic.
  • Established voice and data networks by programming features: established interfaces and integrations fooling industry standards.
  • Documented network by recording configuration diagrams and programming.
  • Maintained network by troubleshooting and repairing outages: testing network back-up procedures, and updating documentation.
  • Verified service by testing and reprogramming circuits and equipment: identifying and correcting problems: conferring with an engineer.

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