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Senior Business Analyst Resume

Laurel, MarylanD

SUMMARY:

Dedicated Telecommunications Specialist with 23 years of experience establishing communications systems, network circuits, and equipment that includes sales, tech support, and customer care. concerning conflict resolution, and possess a positive attitude. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with time management and prioritization abilities

SKILLS ASSESSMENT:

  • Extensive background in Customer Service
  • Communication Skills
  • Superior organizational skills
  • Resolution - orientated
  • Critical Thinking & Conflict Resolution Skills
  • Dependable and reliable
  • Effective team player
  • Coaching/Monitoring
  • Visual Modeling
  • Collaborative
  • Adaptable and flexible
  • Microsoft Office/Office 365

CORE COMPETENCES:

  • Outstanding people Skills to listen to and understand customer needs
  • Excellent communication and interpersonal skills to easily cultivate effective professional relationships
  • Able to effectively prioritize task while meeting deadlines
  • Customer Service focused committed to customer satisfaction
  • Create Workshops and
  • Accommodating to the customer to make sure the customer is satisfied
  • Innovative thinker who comes up with new ideas: generates alternatives when the usual methods do not work
  • Managing the schedule by determining how long a job will take and changes appointments accordingly
  • Explains situations clearly whereas provides the customer and team members with the information to make informed choices

PROFESSIONAL EXPERIENCE:

Senior Business Analyst

Confidential, Laurel, Maryland

Responsibilities:

  • Developed problem solutions by describing requirements in a workflow chart and diagram; studying systems capacities; analyzing alternative solutions; preparing systems specification; and writing programs
  • Application support and industry project management tracking to sales organization to achieve business growth.
  • Investigate new industry market application research to improve implementation as well as organizational productivity.
  • Provide suitable to end users and technical presentation.
  • Analyze trends, document, and solved current concerns, and provided for customers and staff by writing documentation that provided support.
  • Created presentations of product, and business process model.
  • Visualize sales team productivity with impressive presentation and multi-media animation, which is highly, appreciated by department manager Reputation for building relationships Bottom line focus with a proven ability to manage concepts and techniques to improve business growth.

Inside Sales Representative

Confidential, Ashburn, Virginia

Responsibilities:

  • Created new sales opportunities through inbound lead follow-up, outbound calls, and e-mails.
  • Understood customer needs and requirement by selling Confidential Business products to increase sales of products: mobility, networks and Internet, IT solutions and cloud, security, and equipment.
  • Work as a team with channel partners to build pipeline to provide expert service to the customer as well as develop a strong relationship with customers to assist close the gaps in technology, perform effective online demos to prospects as well as close sales and achieved 110% monthly objective.

Sale Consultant

Confidential, Falls Church, Virginia

Responsibilities:

  • Created sales protocols and procedures designed to increase conversion rates and improve incoming sales interaction.
  • Knowledgeable of technology and lasted devices and service plans.
  • Trained sales associated in best practices and use emerging technology and intelligence to improve sales numbers.
  • Worked as a team to provide expert service to the customer with up-to-date knowledge of Confidential products, accessories, pricing plans and features.
  • Developed strong relationships with customers to help close gaps with technology as well as build connected solutions.
  • Set appointments with customers and follow-up with them afterward.
  • Handled all aspects of the sales including: customer contracts and invoice concerns

Telecommunication Specialist

Confidential, Brooklyn, New York

Responsibilities:

  • Planed network installations by studying technical specifications; preparing an installation schematic.
  • Established voice and data networks by programming features: established interfaces and integrations fooling industry standards.
  • Documented network by recording configuration diagrams and programming.
  • Maintained network by troubleshooting and repairing outages: testing network back-up procedures, and updating documentation.
  • Verified service by testing and reprogramming circuits and equipment: identifying and correcting problems: conferring with an engineer.

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