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Sr. Business Analyst Resume

PA

PROFILE:

  • Diverse professional working in multiple roles in IT, Mobile, Healthcare, Supply Chain and Retail.
  • Excellent track record of bringing cross - functional projects to completion on time.
  • Proven ability to work within SDLC (System Development Life Cycle) to help identify best business solutions.
  • Strong organizational and communication skills and ability to work with others to meet deadlines.
  • Experienced in delivering presentations and programs to diverse groups.
  • Ability to work in dynamic, collaborative environment.

TECHNICAL SKILLS:

Methodologies: Agile, Scrum and Waterfall

Software/Applications: MS Project, Sharepoint, Microsoft Word, Excel, Powerpoint, Outlook, Access, Publisher, Visio, SQL, Oracle, MetaStorm Pro Vision, ARIS Modeler, SAP, Blueprint, VersionOne, JIRA Confluence, Wireframe Sketcher.

PROFESSIONAL EXPERIENCE:

Confidential, PA

Sr. Business Analyst

Responsibilities:

  • Created and managed Project Plan for Legacy Migration Elimination Plan.
  • Worked with PMO utilizing Business Process Management methodologies.
  • Assisted with creation of User Interface mock ups with IT utilizing Wireframe Sketcher.
  • Worked within IT and Business to create and gather functional and non-functional requirements.
  • Created Data Map/Process diagrams of current and future state diagrams using Visio and BPMN (Business Process Modeling Notation) methodologies.
  • Managed weekly status reporting with key stakeholders to ensure delivery of commitments.
  • Utilized Sharepoint, TFS, MS Access, SQL and Excel for data analysis and tracking.

Confidential, Philadelphia, PA

Sr. Business Analyst

Responsibilities:

  • Assigned to team charged with implementing Confidential Customer Experience JIRA Application Company wide.
  • Worked within PMO to maintain scope boundaries while gathering technical/functional requirements.
  • Supported developers in agile environment updating and testing application.
  • Tracked metrics; created Excel pivot table and SQL queries from JIRA data analyzing trends.
  • Conducted event planning and marketing efforts for organization wide internal brainstorming sessions.

Confidential

Business Analyst

Responsibilities:

  • Assigned to understand and ensure accurate compliance with applying CMS regulation guidelines.
  • Gathered Anthem requirements to complete design and set-up of ANOC (Annual Notice of Change) and EOC (Evidence of Coverage) documents.
  • Conducted review sessions according to scope document and gathering requirements.
  • Performed Quality Assessment Testing checks and review of documents before sending to print.
  • Performed a review and writing of logic mapping within a specified healthcare document.
  • Maintained SharePoint site as documents repository.

Confidential, Philadelphia, PA

Owner/Operator

Responsibilities:

  • Coordinated and communicated with over 400 prospective clients about On-Site repairs and service.
  • Promoted professional branding culture building relationships with doctors and staff.
  • Performed problem-solving techniques to resolve issues in most cost effective way.
  • Effectively listen to clients’ needs documenting repair requirements.
  • Tracked metrics conducting accurate inventory reorder process conducive to business needs.
  • Prepared quarterly financials according to state regulations.

Confidential, Philadelphia, PA

Sr. Business Analyst

Responsibilities:

  • Assigned to enterprise-wide migration between Confidential and Confidential project.
  • Worked as liaison among stakeholders in order to maintain projects scope.
  • Supported PMO to in preparing ad hoc presentations.
  • Created end-to-end process models for Mailroom, Customer Service and Billing areas utilizing process flow modeling and Gap Analysis.
  • Converted 50 process flows from Metastorm ProVision to Visio.
  • Created additional 40 process flow capturing new processes to be incorporated.
  • Elicited requirements in BRD’s (Business Review Document) and collaborated with Technical writing team producing over 100 desk level procedure manuals.

Confidential, Philadelphia, PA

Sr. Business Analyst

Responsibilities:

  • Worked with PMO on Medicare Advantage project; FACETS configuration within Trizetto.
  • Worked as liaison between IT and Business to define automated processes.
  • Provided support to PM’s planning meetings; managing emails and maintaining metrics
  • Conducted JAR Sessions to capture business requirements.
  • Utilized company Blueprint/VersionOne for Agile methodology for requirements / use case repository.
  • Created process maps for Accounts Receivable/Payable, Capitation and Claims payments.
  • Elicited clear and consistent requirements to meet quality goals utilizing Agile Methodology.
  • Created over 30 detailed Process Flow diagrams in VISIO, utilizing interfaces and sub process.
  • Worked with SQL, Oracle, Access and Microsoft Word, Excel, PowerPoint and Outlook.

Confidential, Exton, PA

Sr. Business Analyst

Responsibilities:

  • Created current-state process map for Confidential and Confidential companies to reflect the loading and unloading of freight cars processes as well as the processes for filling and packaging orders.
  • Collaborated and drafted through virtual meetings modeling initiatives utilizing ARIS software showing level 4 detail. Supplied over 50 detailed flow diagrams.
  • Utilized knowledge of Lean and Six Sigma methodologies detecting defects within current process.
  • Development of KPI’s (Key Performance Indicators).
  • Mapped ARIS Integration with SAP Solution Manager.
  • Developed knowledge base in Business Process Management (BPM) and Enterprise Architecture.

Confidential, Delran, NJ

Executive Logistics

Responsibilities:

  • Managed operations for $55 million store, purchasing, vendor freight and price accuracy.
  • Utilized Oracle and SQL platform to create queries on inventory and forecasting.
  • Successfully lead teams 20-50 people, using strong organizational and communication skills.
  • Interpreted workload reports, forecasting product shipments, communicated and achieved daily productivity goals related to merchandise unloading, pushing, and stocking.
  • Demonstrated marketer and merchandiser skills by increasing sales by 5%.
  • Achieved overall store operational score of 98%, company average 87%.
  • Retained 97% of team through group motivation, support, and recognition.
  • Chosen as one of 5 stores out of 50 in state to pilot new store unloading and stocking process and became the center for the process.
  • Maintained effectiveness when experienced major changes in work tasks or the work environment; adjusted effectively to work within new work structures, processes, requirements, and/or cultures.

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