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Business Analyst Resume

Westchester, IL

SUMMARY

  • "Desire is the key to motivation, but it's determination and commitment to an unrelenting pursuit of your goal - a commitment to excellence - that will enable you to attain the success you seek."
  • Strategic leader adept in stabilizing systems and providing services that will improve the efficiency and performance of an organization.
  • Visionary that adapts to business environments displaying a unique blend of skills that has led to Operational Improvements, Profitability Increases and Enhanced Growth.
  • Determined critical thinker who challenges the norm to resolve complex business issues in large-scale high volume business environments.
  • Business Qualifications And Experience Includes:
  • Application Development Quality Assurance
  • Data Analysis Needs Assessment
  • Compliance Business Development
  • Training & Development Technology Planning & Strategy
  • Release, Issue & Change Management

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential - Westchester, IL

Responsibilities:

  • Instituted software testing initiatives/meetings, as the single point of contact with system vendors, that routinely ensured service level targets were consistently exceeded.
  • Documented current care coordination and care management system processes and procedures that identified opportunities for improvement and ways to further leverage existing technologies.
  • Analyzed business and user needs working with vendors and stakeholders to implement/migrate new processes to production that increased user productivity ratings by 75%.
  • Established excellent relationships within the business in order to gain a thorough understanding of business goals, operations and challenges.

Business Analyst

Confidential - Westchester, IL

Responsibilities:

  • Reviewed existing SQL reports and provided tuning recommendations that increased query performance by 50%.
  • Assisted with the creation of AML/KYC use cases and test plans.
  • Provided direction on the conversion of legacy system data utilizing ETL formats.
  • Created reports that identified redundancy problems and led to the immediate resolution of 70% of all data issues.

Confidential - Chicago, IL

Application Manager

Responsibilities:

  • Functioned as chief production officer safeguarding the stability of 30+ production environments while formulating an approach to ensure critical SLA measures (99.8% system availability) were consistently met or exceeded.
  • Spearheaded key projects utilizing Agile and Waterfall development methodologies that were regularly implemented ahead of schedule and under budget.
  • Improved customer reporting data accuracy by 60% and reduced man hours needed to validate discrepancies by 75% through system enhancements and vendor negotiation.
  • Resolved 98+% of both low and high-severity incidents across the entire incident life-cycle in accordance with availability, resolution and restoration SLAs resulting in a 50% decrease of system wide defects.
  • Created operations support model that included associate preparedness training and inventive procedural standards to aid in resolving application service insufficiencies.
  • Exhibited expert leadership during a period of company growth and management turnover to encourage staff to consistently exceed goals on 100% of all projects.
  • Applied ITIL best practices to produce proactive reports, trending analysis and service level reporting.

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