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Business Analyst Resume

Detroit, MichigaN

SUMMARY:

I have over 14 yrs of experience as a Business Analyst in providing efficient & effective solutions helping organizations achieve increased productivity in the market place. Demonstrated skills in project resource management/planning, standardizing processes, analyzing existing processes, re - engineering processes, understanding industry trends & recommending best courses of action for clients & partner companies. Experienced in all phases of the systems development life cycle.

CORE KNOWLEDGE & SKILL AREAS:

  • Project Management & Project Resource Planning
  • Business Analysis
  • Business Requirements Identification & Development
  • Visual Paradigm
  • Process Improvement
  • Excellent Written & Oral Communication Skills
  • Time Management & Personal Organization Skills
  • Presentation Development

TECHNICAL SKILLS:

Software Skills/Tools: Edraw, Sugar CRM, CATS, Confidential Connect, CRT, Test Track, Blue Print, Visual Paradigm for UML 8. 0, Visual Paradigm 3.2, SharePoint, MS Office 2003, 2007, 2010 (Excel, Word, Outlook, PowerPoint, Visio, MS Access, etc.), TeamCenter, TeamConnect, WebFOCUS, e Vista, eTracker, COBOL II, IMS DB/DC, MS FrontPage 98, DB2, SQL, JCL, Xpediter, File-AID/MVS, STROBE

CAREER HISTORY:

Confidential, Detroit, Michigan

Business Analyst

Responsibilities:

  • Coordinated GM Supplier on-boarding globally for EDI Compliance
  • Coordinated testing of trading partnership setups
  • Reviewed supplier test files sent to Confidential for accuracy & approval to move suppliers to production
  • Escalated non-compliant suppliers & suppliers declining EDI Compliance to GM within guidelines & timeframe set by GM
  • Updated EDI Compliant supplier information on CATS for move to production
  • Maintained strict consistency & diligence in reporting supplier EDI Compliance status to GM

Business Analyst

Confidential

Responsibilities:

  • Re-engineered processes for the Confidential Income Tax (ITAX) & Building Safety Engineering & Environment Divisions
  • Gathered & scribed business requirements from JAD sessions for the AS-IS Model of the ITAX Divisions Tax Returns’ Processing. Created AS-IS flows of the existing processes for Audit & Financial Reporting, Taxpayer Services, Corporate Audits, etc. Coordinated & facilitated JAD Sessions with customers to capture requirements for the TO-BE process of the Returns Processing. Documented & Created business requirements, process flows including Business diagrams, Data Flow diagrams, Process Maps, UML Diagrams, User Interfaces, etc. for the TO-BE processes of the ITAX Divisions Tax Returns Processing
  • Identified Contractor application forms for permits & licenses required for Boiler, Elevator, Electrical & Mechanical sections of BSEE Division. Identified & documented steps to complete Contractor application forms, application processes for each application form, data fields, data sources, etc. to implement online application of permits & licenses. Identified business & systems rules for Contractor applications for permits & licenses
  • Interviewed & coordinated sessions with Confidential stakeholders to capture & record business needs, bottlenecks & pain points

Business Analyst

Confidential

Responsibilities:

  • Coordinated activities with Business Support Specialists in executing task completions & following standard operating procedures
  • Gathered business requirements to develop Data Migration process from other systems to PCAM, EAM, QAS, etc. & WebFocus reports
  • Collaborated with departmental managers to deploy established data migration strategy & with end-users to deploy PLM Enterprise Global BOM & Change ( Confidential )
  • Key deliverables:
  • Populate ETL (Extract Transfer & Load) for departmental managers to validate BOM structures prior to uploading to Confidential
  • Coordinated with non ETL locations (SA, Europe, Asia, etc.) to populate data migration templates per Confidential customizations
  • Weekly progress reported to executive management
  • Maintained standards for plants & part names prior to migration to Confidential
  • Assisted & coordinated UAT testing & provided ETL production support
  • Trained PD Engineers & MDS Analysts in using ETL tool to validate BOM structures in preparation for load to Confidential .
  • Reviewed error logs from loads to Confidential TEST & PROD environments.
  • Released parts in Confidential from working level to frozen.
  • Assured that company compliance was communicated, implemented & monitored on an ongoing basis
  • Coordinated development of WebFocus reports & delivery timing with customer/functional groups & developers
  • Tested, developed procedures/processes & offered recommendations for ongoing improvement/enhancements of updated processes
  • Identified &/or analyzed business problems with WebFocus Reports & developed procedures for solutions to problem

Business Analyst, Strategic Portfolio Specialist

Confidential

Responsibilities:

  • Gathered & published monthly metrics on AOS operations support performance
  • Maintained & updated AOS Operations TeamConnect website
  • Published communications to application groups about systems issues & month-end moratoriums
  • Recommended process improvements & enhancements to resolve recurring incidents
  • Monitored mainframe application performance
  • Analyzed probe (STROBE) results to determine root cause of poor program performance & recommended performance improvements & enhancements to application team
  • Followed up with application team(s) to track implementation of performance enhancement recommendations to determine & report projected annual savings to application team & its management
  • Collaborated with business partners, business customers & systems to gather metrics for Green Belt 6 Sigma projects for process improvements & best practices for online & batch processes
  • Resolved system,, & application issues

Business Analyst, Programmer Analyst

Confidential

Responsibilities:

  • Gathered requirements for enhancements & initiatives using a formal systems life cycle methodology, developed program specifications
  • Analyzed, designed, developed action diagrams & test plans. Identified reports & screen outputs produced by the system to develop & write business requirements for enhancements
  • Coded & tested programs & executed system testing
  • Managed cross-module coordination for large initiatives in excess of 2000 hours of development
  • Performed QA audits as the Systems Quality Assurance representative for team

Lead Technical Analyst, Programmer

Confidential

Responsibilities:

  • Ensured Confidential compatibility of all bar-coding hardware & software used in Confidential manufacturing plants globally
  • Created test cases & coordinated necessary vendor changes for over 100 various pieces of equipment in test lab
  • Received Client recognition for outstanding contribution
  • Supported a major critical project (5000+ hours) containing complex cross-module software changes necessary for the successful launch of Confidential prototype plants globally
  • Worked directly with vendors to ensure proper installation & configuration of all radio frequency equipment
  • Coordinated all aspects of the systems development life cycle, from gathering business requirements, specification design, coding, testing & production support

Confidential, Detroit, Michigan

Customer Service Representative

Responsibilities:

  • Processed daily cash/check withdrawals, cash/check deposits, mortgage payments
  • Opened/closed checking/ savings accounts, branch balancing, ATM balancing
  • Performed strategies to attract customers & sell numerous banking products
  • Assisted customers in completing Residential Mortgage applications, Student Loan Applications, etc.
  • Performed all activities & provided any assistance required in the daily functioning of the bank

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