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Senior Business Analyst Resume

SUMMARY

  • A Business Analyst focused on process improvement to ensure Confidential implementation of right technology solutions.
  • These are determined through collaboration, research and communication.
  • Agile, waterfall and other methodologies are applied to meet Confidential needs of each project.
  • Successes are achieved through facilitation, quality assurance, change management and training.

PROFESSIONAL EXPERIENCE

Senior Business Analyst

Confidential

Responsibilities:

  • Established Confidential role of Confidential BA as part of setting up a new Project Management Office.
  • Facilitated requirements gathering to improve Confidential Materials Management processes.
  • Provided analysis and recommendations to implement a CRM solution.
  • Gathered and documented requirements with Use Cases, Data Points and Interface Specifications as part of Confidential development of an Online Client User Interface.

Reporting and Business Analyst

Confidential

Responsibilities:

  • Documented report specifications for internal and external clients.
  • Managed sub - projects to develop new reports from disparate systems, which included report design, data definitions, and validation of metrics.

Knowledge Management Analyst

Confidential

Responsibilities:

  • Translated client business needs into functional and technical requirements for Confidential creation of an online portal through which internal and external audiences could access Agency project records.
  • Provided technical support for Knowledge Management tools that facilitate knowledge retention in Confidential organization: SharePoint, Google Applications, Blogs, Wikipedia, Adobe Connect, AllNet.
  • Improved Confidential Knowledge Management tools by working closely with technical specialists to enhance Confidential user interfaces, promote discussion forums, and create documentation.

Business Process Consultant

Confidential

Responsibilities:

  • Applied agile management techniques to a modular redesign of constituent management.
  • Eliminated duplication of data entry by establishing central data sources.
  • Developed testing and training materials for DonorPerfect based on Use Cases.

Business Analyst

Confidential

Responsibilities:

  • Managed Confidential Quality Assurance and Acceptance of Confidential Raiser’s Edge system implementation.
  • Recommended a Registration System based on user requirements and vendor negotiations.
  • Designed a moves management process to eliminate inefficiencies using SharePoint workflows.
  • Facilitated iterative design sessions to document a customized HEAT IT Support System.
  • Provided process improvement solutions through Visio diagrams of As-Is and To-Be processes with Business Process Modeling and Notation (BPMN) as part of a PeopleSoft 9.0 ERP project.

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