- A Business Analyst focused on process improvement to ensure Confidential implementation of right technology solutions.
- These are determined through collaboration, research and communication.
- Agile, waterfall and other methodologies are applied to meet Confidential needs of each project.
- Successes are achieved through facilitation, quality assurance, change management and training.
Senior Business Analyst
- Established Confidential role of Confidential BA as part of setting up a new Project Management Office.
- Facilitated requirements gathering to improve Confidential Materials Management processes.
- Provided analysis and recommendations to implement a CRM solution.
- Gathered and documented requirements with Use Cases, Data Points and Interface Specifications as part of Confidential development of an Online Client User Interface.
Reporting and Business Analyst
- Documented report specifications for internal and external clients.
- Managed sub - projects to develop new reports from disparate systems, which included report design, data definitions, and validation of metrics.
Knowledge Management Analyst
- Translated client business needs into functional and technical requirements for Confidential creation of an online portal through which internal and external audiences could access Agency project records.
- Provided technical support for Knowledge Management tools that facilitate knowledge retention in Confidential organization: SharePoint, Google Applications, Blogs, Wikipedia, Adobe Connect, AllNet.
- Improved Confidential Knowledge Management tools by working closely with technical specialists to enhance Confidential user interfaces, promote discussion forums, and create documentation.
Business Process Consultant
- Applied agile management techniques to a modular redesign of constituent management.
- Eliminated duplication of data entry by establishing central data sources.
- Developed testing and training materials for DonorPerfect based on Use Cases.
- Managed Confidential Quality Assurance and Acceptance of Confidential Raiser’s Edge system implementation.
- Recommended a Registration System based on user requirements and vendor negotiations.
- Designed a moves management process to eliminate inefficiencies using SharePoint workflows.
- Facilitated iterative design sessions to document a customized HEAT IT Support System.
- Provided process improvement solutions through Visio diagrams of As-Is and To-Be processes with Business Process Modeling and Notation (BPMN) as part of a PeopleSoft 9.0 ERP project.