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Business Analyst/quality Assurance Resume

Lansing, MI

PROFESSIONAL EXPERIENCE:

Confidential, Lansing, MI

Business Analyst/Quality Assurance

Responsibilities:

  • Acts as a liaison between our business users and IT department.
  • Implements change through relationship building and strategic communication.
  • Manages project status at varying levels; including requirement facilitation, timeline coordination, and testing execution and deployment coordination.
  • Coordinates projects between departments - meeting deadlines and working with a specified number of budgeted hours.
  • Provides on call support for various systems and projects to ensure successful implementation and post implementation coordination.
  • Writes clear and precise business requirements that are used across departments.
  • Creates test plans using Microsoft excel daily to ensure quality assurance
  • Extensive use of Microsoft Office, Citrix, Cyberlife, and multiple web browsers.

Confidential, Lansing, MI

Telephone Service Representative

Responsibilities:

  • Work with over 10 computer systems including Microsoft office programs.
  • Exceed daily service levels and customer service goals.
  • Trained to service several types of fixed annuities as well as helping clients and agents meet their financial needs.

Confidential, MI

Intern

Responsibilities:

  • Responsible for the execution of over 50 concerts and events throughout the Midwest.
  • Operated multiple Microsoft Office programs to create press releases, contracts, and artist requests.
  • Worked directly with local television and radio stations to promote events.
  • In charge of writing 30 - 60 second radio and television commercials.

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