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Ba Consultant Intern Resume

FairfaX

TECHNICAL SKILLS:

Microsoft Office, VBA, Oracle Database, DB2, SQL, C/C++, UML, MS - Project, MS-Visio, Agile SDLC.

PROFESSIONAL EXPERIENCE:

BA Consultant Intern

Confidential, Fairfax

Responsibilities:

  • Conducted research with advisory services to identify CRM B2B industry best practices.
  • Conducted interviews of senior management & reviewed documented ‘As Is’ practices for the Confidential ’s business units in the project scope.
  • Assessed gaps between business units’ ‘As Is’ practices and B2B industry best practices and made recommendations on improvement opportunity areas.
  • Provided CRM technology alternatives focused on oil & gas or related industries.

PM/ BA Intern

Confidential, Atlanta

Responsibilities:

  • Developed an IT process transformation and mapping strategy to consistently maximize clients’ freight network profitability using Manhattan’s Profit Analyzer and Load Analyzer decision support systems.
  • Led a project to gather, analyze, and document the user requirements and supported the project throughout the development lifecycle to improve the usability of a product by 9%. Prepared test plans & led user acceptance testing.
  • Streamlined internal business practices, through improved cost management and resource utilization efforts leading to 11% increase in quarterly license renewals.
  • Prepared a robust model to forecast revenue, margin, cost, and non/billable expenses for the team’s products.

Senior Software Engineer

Confidential

Responsibilities:

  • Led the team of 4 software engineers on project Confidential adding $300,000 to the client top line and 15% increase in market share for the product.
  • Promoted to lead a product development team of 5 software engineers for the Confidential project.
  • Delegated responsibilities, planned project timelines, identified resources, and communicated with external clients.
  • Coached sales force teams on key product functionality; leading to 13% decrease in customer escalations and 20% increase in the Lead - to-Cash pipeline.
  • Ranked in top 10% during annual appraisal.
  • Coordinated with cross functional teams on workflow modeling, performance improvement, and GUI redesign for the product.
  • This initiative to retain clients translated into an increase in revenue by 12%.

Assistant Systems Engineer

Confidential

Responsibilities:

  • Designed and developed a new issue tracking tool to manage client escalations leading to a 35% reduction in live issues.
  • Developed user testing material.
  • Coached the team on the functionality of the new system.
  • Managed client relationship by facilitating client meetings and preparing RFP responses to win new engagement to the tune of $80,000.
  • Liaised between business and technical teams and resolved customer escalations that improved information flow across 7000 Confidential Pharmacy stores in the US.
  • Increased store uptime by 10%, adding 2% to the topline growth.

Programmer/ IT Analyst

Confidential

Responsibilities:

  • Promoted to lead the development and implementation of an Enterprise Resource Planning (ERP) product - inventory management, leading to 19% OPEX reduction and 10% increase to client’s top line.
  • Managed an account of a manufacturing company.
  • Led all stages from analyzing functional requirements, use case analysis to delivering products.
  • Reduced client’s operational cost by 25% and improved its business by 10%.
  • Led product re-engineering efforts for a warehouse management system, leading to improved user experience and a 15% increase in sales.

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