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Business Analyst Resume

Ny, NY

PROFESSIONAL SUMMARY:

  • A business oriented professional with IT experience in pharmaceutical, finance, mortgage, and manufacturing industries.
  • Held roles as a Senior Business Analyst, Systems Analyst, and Systems Developer for full life cycle IT applications.
  • Full breadth of application development experience including Gap analysis, process re - engineering, requirements gathering, requirements validation, quality assurance, software releases and scheduled update releases.
  • Utilized SDLC, Waterfall, Agile, PMBOK, CMMI and blended methodologies.
  • Experience with Use Cases, Sequence Diagrams, Activity Diagrams, and Business Process Models.

TECHNICAL COMPETENCY:

Databases: Microsoft Access, Lotus Notes.

Other Tools: MS-Project, MS-Office, MS-Visio

WORK EXPERIENCE:

Business Analyst

Confidential, NY, NY

Responsibilities:

  • Leading the conversion of Global Transaction Operations databases to Accutrac Record management system.
  • Managing the implementation of Retention API interface in Accutrac for Release 3 2013
  • Developing project plan for the performance and capacity planning for Accutrac application from Infrastructure, Application, and database analysis.
  • Releases worked on: ER212, ER312 Treasury Services Deal Manager Onboarding Applications
  • Lead Onboarding Scope Items: Global ACH, Liquidity Core Balance Growth, e-Serve, LATAM - Brazil, Client ACCESS Host to Host Direct Transmission
  • Conducted business requirements gathering meetings with SMEs utilizing collaborative/Agile approach.
  • Elicited and documented detailed business requirements using Requirements Traceability matrix (RTM)
  • Identified impacted areas with the requirements (Sales, Implementation, Services, and Operations)
  • Identified and document current, future, and the gaps between existing and future system.
  • Clarified Gaps and Differences (G&D) in Market Change Readiness Calls
  • Researched the defects identified in UAT calls and document in Quality Control application.
  • Lead team review sessions of the requirements utilizing collaborative/Agile approach.
  • Conducted Root Cause Analysis on defects
  • Initiated Change Requests and obtain approval from SMEs.
  • Followed up with SMEs and team members on clarification questions.
  • Partnered with BA team members in research for USD Clearing and Liquidity products knowledge and presented the findings to the rest of the team members.

Business Analyst Consultant

Confidential, Monona, WI

Responsibilities:

  • Gather and document the requirements on web services.
  • Create end to end process flows.
  • Gather and document requirements from Enterprise Security group, Networking group, WebSphere Administrator group to implement Service Oriented Appliance (SOA Data Power XI50)
  • Elicit and analyze requirements from the business users for Tricare Health Insurance
  • Document user, functional and non-functional requirements using CMMI Methodology
  • Walk through the requirements with stakeholders, sponsors and users for approval
  • Work with different department personnel (customer service, operations, telecommunications, corporate data warehousing and reporting) for requirements and deliverables for call center application.
  • Liaison to Technical team to clarify the requirements
  • Review and analyze Interactive Voice Response (IVR) system and Telephony system call flows for Beneficiaries, Providers and Behavioral Health customers
  • Troubleshoot the existing business process (TeamTrack) flow to improve functionality.
  • Peer review requirement documents assembled by other Business Analysts on various projects

Business Analyst Consultant

Confidential, Waukegan, IL

Responsibilities:

  • Gathered, analyzed, and documented the current business requirements for the Regulatory Affairs Division.
  • Created Business Process Model for Regulatory Affairs Division
  • Created material and revised Standard Operating Procedures (S.O.P.)
  • Developed Functional Requirements Documentation for Confidential application
  • Developed User Requirements Document for Drug Application submission process.
  • Assisted in Validation of the system for release.
  • Developed traceable matrix for validation protocols and requirements.
  • Compiled Release Notes for the system releases and route them for approval.
  • Liaison to vendors to complete the required tasks.
  • Interacted with users to clarify the requirements.
  • Communicated with Technical team regarding system issues in development environment.

Business Analyst Consultant

Confidential, Milwaukee, WI

Responsibilities:

  • Analyzed and documented the details of the current Financial Representatives’ compensation system.
  • Created Statement of Work for new Advisory products to be included in the product line.
  • Analyzed the current General Agency Bookkeeping System to in corporate new data downloads.
  • Helped the users in creation of Project Management Plan.
  • Created USE CASES and statement of work for the existing and new functionality of the system.
  • Organized user requirements based on business needs and current process flow.
  • Created use cases using RUP methodologies and current business processes.
  • Utilized Rational RequisitePro for requirements management.
  • Facilitated meetings with management, stakeholders, and project team to determine requirements and set expectations of deliverables.

Business Analyst Consultant

Confidential, Milwaukee, WI

Responsibilities:

  • Aligned business requirements to strategic global IT direction for North America’s Financial PeopleSoft Integration.
  • Ensured that the integration systems design meets business strategies.
  • Performed integration analysis on multiple Manpower Systems.
  • Delivered quality project documents utilizing standard Project Methodologies.
  • Provided Functional Requirement Specifications (FRS) for Global PeopleSoft Integration (AP, GL modules)
  • Resolved issues with the client and obtain approval of FRS from the client.

Business Analyst Consultant

Confidential, Milwaukee, WI

Responsibilities:

  • Designed and developed the inventory control and Bill of Lading systems using SDLC methodology.
  • Defined scope, timeline and resources required to develop and modify the application.
  • Managed project to ensure timetables, objectives and business requirements are met.
  • Automated existing manual business processes and designed new business processes.
  • Facilitated meetings with executive management, stakeholders, and project team to determine requirements and set expectations of deliverables.
  • Created use cases and sequence diagrams to define system behavior. Confirmed accuracy and acceptance of the design and behavior of the system with stakeholders.
  • Developed business process models in RUP to document existing and future business processes.
  • Performed Gap Analysis by identifying existing technologies, documenting the enhancements to meet the end - state requirements.
  • Provided and technical support to the staff.
  • Documented policies and procedures for system documentation.

Sr. Business Analyst/Systems Developer

Confidential, Milwaukee, WI

Responsibilities:

  • Automated mortgage loan data upload process to MGIC server.
  • Developed USE CASES, Sequence Diagrams, Activity Diagrams for the user requirements.
  • Liaison between users and developers to analyze requirements for the application development.
  • Conducted user acceptance automated testing to ensure all requirements were met.
  • Developed test plans, test conditions, and test cases based on business requirements, technical specifications, and product knowledge.
  • Created user friendly GUI for loan upload process.
  • Facilitated viewing of B2B client relationship data by various MGIC and eMagic divisions.
  • Designed Lotus Notes database to maintain brokers, correspondents, vendors, and investors.relationships
  • Determine the impact of changes to business requirements on systems applications.
  • Designed and developed a nightly agent to transfer data between eMagic and MGIC resulting in timely information delivery to sales and operations team members.
  • Lead role in implementation of the delivery strategies for reports using web focus tool.
  • Gathered Operations, Marketing and Sales division’s requirements, and designed reports to show transaction volume at different levels.
  • Managed and supervised consultants for timely software deliveries and quality control.

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