We provide IT Staff Augmentation Services!

Senior Business Systems Analyst/scrum Master Resume

Richmond, VA

SUMMARY:

A Senior Business Analyst position with the possibility for advancement and project management experience, involving process improvement and change management where my experience and can provide value to the organization.

WORK EXPERIENCE:

Senior Business Systems Analyst/Scrum Master

Confidential, Richmond, VA

Responsibilities:

  • Serve dual roles as a Senior Business Systems Analyst and a Scrum Master on the Enterprise Fulfillment IT Imaging team.
  • Prepare business requirements documentation and technical specifications for small and large projects, including requirements for external vendors
  • Manage an agile team of contractors performing Health & Hygiene related tasks, held daily stand ups and ceremonies, and successfully applied Kanban/Scrum methodology
  • Act as the primary point of contact for assigned projects to report out status, any impediments and to aid in the resolution of impediments
  • Study and analyze business processes and communicate with developers regarding the requirements and their purposes
  • Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation
  • Utilize communication and partnership skills when interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes

Bank Data Steward

Confidential, Richmond, VA

Responsibilities:

  • Worked in Bata Data Stewardship monitoring Confidential data warehouse.
  • Used Quality Center to manage defects.
  • Alerted IT to issues in the data environment and partner with IT to implement fixes and enhancements.
  • Managed relationships with IT and business partners.
  • First line support for Business Users and Analysts - monitored Bank Data Warehouse mailbox and responded to all questions and requests for information in a timely and thorough manner.
  • Monitored bank environments - alerted Production Support to issues, errors, downstream impacts.
  • Ran defined Data Quality Checks as well as analyzed prior defects to improve data integrity and quality.
  • Reported out daily, weekly, and monthly defect numbers to management.

Senior Business Analyst/Change Analyst

Confidential, Baton Rouge, LA

Responsibilities:

  • Served as a Change Analyst on the Communications, Change Readiness and Team for the Project.
  • Worked on several major deliverables including the Change Readiness Campaign, the Pilot Test Plan and the Implementation Plan under accelerated timelines.
  • Coordinated with multiple project teams to gather relevant information for composition of deliverables.
  • Identified issues and risks associated with the Communications, Change Readiness and Team within the project.
  • Managed Team tasks and timelines in Microsoft Project.
  • Visited field offices to analyze current business processes for leverage in Change Readiness Campaign Materials.

Senior Business Analyst/IT Liaison

Confidential, Baton Rouge, LA

Responsibilities:

  • Acted as a liaison between IT and primary contractor for the state of Louisiana for multiple software development projects.
  • Managed timelines and resources to set priorities and satisfy the client’s needs by meeting strict deadlines.
  • Managed any change requests related to the working project plans to meet the agreed upon timelines.
  • Used Microsoft Project to track multiple change requests in one project plan.
  • Worked in all aspects of IT coordinating between the business professionals and the IT professionals to bridge the gap between technical jargon and business speak.
  • Worked on all stages of the software development and project life cycle.
  • Accomplished the tasks and job duties with little to no supervision. Worked in a small team of senior consultants as the IT expert in the group.
  • Enhanced organizational, time management and communication skills by having a large amount of responsibility with very short deadlines.
  • Coordinated the user acceptance testing (UAT) effort and served as lead tester on that team. Developed test scenarios to assist with testing.
  • Held meetings/JAD sessions with key stakeholders and program directors to gather requirements for software updates.
  • Developed and documented new business processes when new program policy is introduced. Prepared accurate and detailed requirement specifications documents, user interface guides, and functional specification documents
  • Defined reports and report triggers to ensure the business processes functioned efficiently and assisted with workflow automation.
  • Held sessions for end users on new software updates and business processes.
  • Used SharePoint and Microsoft Project to document and manage project tasks and deliverables.

Senior Business Analyst

Confidential, Germantown, MD

Responsibilities:

  • Designed and developed high and low level reports using Cognos 8.4 BI software including Query Studio, Report Studio, Analysis Studio and Framework Manager.
  • Performed quality assurance checks on all existing reports.
  • Reviewed and modified Cognos generated SQL code using Toad.

Business Analyst/MS Access developer/ Process Improvement Consultant

Confidential, Alexandria, VA

Responsibilities:

  • Supported the client by developing a Microsoft Access Financial Reporting and Analysis (FRA) Tool that aided in workflow automation and process improvement efforts.
  • Worked on all stages of the software development life cycle for the FRA Tool, from holding initial meetings with key stakeholders to gather requirements to establishing the maintenance schedule for the tool.
  • Prepared accurate and detailed requirement specifications documents, user interface guides, and functional specification documents.
  • Used Microsoft Project to document each step in the software development and notate key s.
  • Wrote supporting documentation and user guides on the FRA Tool.
  • Held sessions for end users and responded to any issues that they had once the FRA Tool was rolled out.
  • Designed and developed custom reports to meet the client’s needs.
  • Required basic knowledge of federal accounting which was learned on-the-fly while developing.
  • Utilized team members during this learning process to draw on their past experience.

Senior Business Analyst/ Process Improvement Consultant

Confidential, Baton Rouge, LA

Responsibilities:

  • Managed and scheduled updates to Confidential ’s main databases and web applications.
  • Change management skills were used to design a project plan for rolling out of bug fixes and enhancements, testing the applications before the updates were deployed and notifying the users of the deployment of the updates and answering any questions they had.
  • Providing pre- and post-implementation support for end users.
  • Held courses, that contained 20-30 people per session, were used to update users on the work processes and standard operating procedures practiced by Confidential to reduce user errors.
  • Managed change requests and performed requirements gathering and requirements analysis to ensure enhancements would meet clients needs. Created mock-ups of proposed screens and provided to developers.
  • Functionally tested various online and Microsoft Access applications for usability and suggested improvements that would make the applications more user-friendly. Developed use cases to aid in testing.
  • Developed and critiqued process maps and guides to suggest process improvement techniques that could streamline the workflow.
  • Developed SQL queries for reporting and data clean up purposes using Microsoft SQL Server.
  • Managed a team of Confidential personnel that were working on decreased data exceptions within the various databases. Managed their workload, trained them on how to resolve different exceptions that arose, and prepared daily and weekly reports for upper management to track progress.

Business Analyst/Database Manager/ Process Improvement Consultant

Confidential, Baton Rouge, LA

Responsibilities:

  • Improved various processes and developed and managed a web-based application that Fluor could use to track ever aspects of the temporary housing mobilization process. Used process improvement skills to introduce workflow automation into the process.
  • Worked on all stages of the software development and project lifecycle with the online database application and the Fluor Contract with Confidential including shutting down the project and turning over all data to the client.
  • Developed or repaired processes so that there was a seamless flow of information between the many departments of Confidential and Fluor on the project. For example, the data transfer between client and contractor where the contractor was reporting progress and Confidential was supplying new work to contractor.
  • Provided so that personnel could effectively use the processes ensuring a lower percentage of user error.
  • Analyzed the data flow and found ways to smooth out and fix the processes that were not working correctly.
  • There were many cases where processes had to be put into place very quickly.
  • This entailed gaining a good understanding of the process and implementing with very little time for development.
  • Managed a team of Fluor personnel that were issuing work orders that ordered the movement of temporary housing.
  • This involved handling personnel issues as well as working to improve the work order process.
  • Designed and developed high to low level reporting to track progress including executive dashboards, using COGNOS reporting software. Attended two classes for COGNOS, Report Authoring 1 and 2.
  • This helped develop skills to build more sophisticated and detailed reports that greatly satisfied the client.
  • Once the database reached the maintenance phase, assumed more responsibility and daily tasks. There was a great deal of data cleaning that was achieved in the maintenance phase and the team held a session to make sure all personnel knew how to correct data errors.
  • Was the “go to” person for many questions on online database application functions.
  • Created MS Access databases to aid in the analysis and processing of subsets of data.

Hire Now