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Operations Business Analyst/project Manager Resume

Dublin, OhiO

COMPUTER SKILLS:

Microsoft Excel, Microsoft Word, Microsoft Access, Outlook, and SQL

WORK EXPERIENCE:

Confidential, Dublin, Ohio

Operations Business Analyst/Project Manager

Responsibilities:

  • Directed multiple projects assimilating new acquisitions into existing business with hard deadlines
  • Lead project to convert data for 100k+ customers from newly acquired businesses into current transaction system
  • Developed and defined business requirements for each element

Operations Manager

Confidential

Responsibilities:

  • Lead a team of 3 - 5 direct reports in defining business rules for creation of transaction software
  • Serve as contact for internal and external business partners
  • Track hours, approve time off, and serve as mentor to reports
  • Create databases and write queries to manage data
  • Maintain team cohesion in a fast moving environment

Operations Analyst

Confidential

Responsibilities:

  • Defined business rules and directed IT in development of transaction engine software
  • Maintained consistent troubleshooting and reporting of transaction activity
  • Tracked and supervised transaction processing

Print Shop Clerk

Confidential

Responsibilities:

  • Identified and sustained customer data relating to literature fulfillment for 500,000+ customers
  • Operated and maintained printing machines
  • Upheld postal regulations for all bulk mailing campaigns

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