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Subject Matter Expert / Team Lead Resume

OBJECTIVE

  • To utilize my technical, innovative & Administration skills in the field of Information Technology and thus strive towards the betterment and growth of the Organization.

PROFESSIONAL EXPERIENCE

Confidential

Subject Matter Expert / Team Lead

Responsibilities:

  • Handle Projects related to New release Maintenance or LPAR build for various line of businesses
  • Mentor and Assist the Operations Team Admins with Technical issues and Project execution.
  • Assist in automation and drive process improvement activities
  • Plan, Support and test various tools developed by the Engineering team before implementation
  • Ensure that the Access Management Standard is maintained at all times
  • Promote standardization and globalization among the various platform specific ID Admin teams across the firm
  • Represent Mainframe Security team for any Root Cause Analysis calls for high priority incidents or escalation
  • Performing quarterly CSA (Controlled Self Assessment) for mainframe Security Administration Process
  • Perform reconciliation activities and audit support
  • Handle and support projects related to Role Based Access Control (RBAC)

Subject Matter Expert / Team Lead

Confidential

Responsibilities:

  • Perform Access management activities on Mainframe and Midrange platforms
  • Setting up encrypted data/file transfer facilities
  • Facilitating Batch / Functional and other non - human account administration
  • Drive automation and other projects related to ID Administrations tasks on RACF, ACF2 and TOP Secret
  • Subject Matter Expert for L1 Mainframe Security team in Bangalore
  • Facilitate Audit and certification activities
  • Manage the team’s performance with respect to request processing and incident ticket handling
  • Generate periodic reports to monitor the team’s performance and update the management
  • Implement proven service improvement methodologies across various towers globally
  • Handling Certification tasks related to unused IDs and terminated users for all platforms (Wintel, Unix, Midrange & Mainframe)
  • Driving automation activities to eliminated manual certification tasks.
  • Perform ID Administration activities on Midrange platforms (Tandem, OVMS, iSeries)

Confidential

Subject Matter Expert / Team Lead

Responsibilities:

  • Performing Administrative task on AS400 and Mainframe systems (RACF, ACF2 and Top Secret)
  • Handling Incident tickets via peregrine Service centre tool
  • Handling periodic certification tasks on system IDs as per the audit requirements on various platforms
  • Perform regular remediation activity on the orphan profiles found in the system
  • Performing LAN and Lotus Notes ID administration tasks on Windows Active Directory and NAB respectively
  • TPX administration tasks on Group and User levels

Confidential

Technical Support

Responsibilities:

  • Handle service calls related to Hardware & Software Installation, Network setup, Mailing and Antivirus Solutions
  • Provide Network solutions to customers which includes setup of computers and Network infrastructure so as to minimize the regular troubleshooting visits
  • Provide Antivirus solutions to customers which includes Antivirus setup and regular up gradations
  • Provide Backup solutions to customers which include supply of Backup software like Veritas
  • Implement the correct and effective solution so as to reduce further issues

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