SUMMARY:

• Automating processes for optimal efficiency
• Hands - on application development professional, business analyst, and support specialist with extensive experience enhancing corporate performance through skilled alignment of technical resources with organizational goals.
• Skilled business analyst with demonstrated skill assessing performance gaps, gathering requirements, and communicating with technical teams to assure on-time, on-target development of technical solutions.
• Proven history of managing key relationships and expectations as key technical liaison to client leadership.

KNOWLEDGEABLE IN

• Salesforce Administration and Cloud Computing.
• Requirements Definition
• Product / UAT Testing
• Expectations Management
• Business & Technical Analysis
• Technical Documentation
• Process Automation
• Project Management
• UI Prototyping & Design
• Problem Solving
• Business Process Improvement
• Software Development Lifecycle
• Quality Assurance

TECHNICAL SKILLS:

Languages/Methodologies: Java SQL HTML CSS RUP UML Agile SDLC Cloud Computing

Operating Systems: Windows UNIX (HPUX Solaris AIX) Linux

Software: MS Office Visio MS Project Oracle Confidential RDBMS SharePoint MS SketchFlow

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Business Analyst

Responsibilities:

• Provided expert planning, strategy, consulting, and guidance in developing and improving business applications, infrastructures, and in-house technical solutions.
• Communicated with stakeholders to establish requirements and parameters.
• Developed business and functional specifications.
• Collaborated with development teams in translating business requirements into functional solutions.
• Conducted system and UAT testing and assisted in resolving post-production issues.
• Improved team productivity by enhancing documentation processes and developing SharePoint site for IT team to archive project documents.
• Streamlined issue resolution by developing internal processes and documentation allowing for faster and more organized communication between end users and development team.
• Developed wireframe prototype using MS SketchFlow for key external website supporting new business initiative.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Delivered mission-critical guidance in development of digital properties for corporate subsidiary.
• Defined scope and requirements in partnership with client company leadership.
• Developed business specifications.
• Oversaw all phases of website development and testing.
• Ensured on-time, on-budget completion to 100% client satisfaction.

Confidential, New York, NY

Senior Business Analyst

Responsibilities:

• Played key role in implementing Confidential System software designed to administer pensions for public, group, and Confidential clients.
• Developed scope and specifications through gap analysis and extensive communication with all stakeholders.
• Assisted in all phases of project development, including estimations, change requests, issue escalation, resource allocation, and emergency issue management.
• Conducted UAT planning and issue resolution; created test cases and scripts.
• Contributed significantly to reducing production issues from over 300 to less than 50 in less than 5 months.
• Ensured continued client satisfaction through development of high-quality product and consistent expectations management.
• Assisted in developing new PMO database through skilled definition and development of tools, standards, and practices supporting implementation of Confidential benefits solution.
• Boosted team efficiency by 15% through skilled technical training and development of PMO database providing easy access to tools, documentation and processes.

Confidential, Islandia, NY

Senior Technology Consultant

Responsibilities:

• Delivered in-depth assistance to CA teams regarding optimal use, enhancement, and development of Confidential product as key member of Technology Integration team.
• Conducted comprehensive requirements analysis and developed design specifications.
• Developed best practices, resolved issues, and created tools and technical documentation.
• Served as technical communications liaison between CA teams, clients, and Confidential Corporation.
• Established highly efficient issue resolution process for Confidential through skilled management of scheduling, project monitoring and communications.
• Developed internal Support Group website expediting problem resolution for internal teams.

Support Engineer

Confidential

Responsibilities:

• Delivered expert technical support to customers in fast-paced and challenging tech support environment.
• Monitored overall issues to identify trends and areas of improvement.
• Trained technical team members.
• Developed test plans and documentation.
• Chosen to lead team of 8 in allocating tech support calls, monitoring team performance and reporting to management.
• Increased issue response time 20% through identification of key opportunities to streamline ticket queue system.
• Achieved consistent top 30% ranking for timely resolution of technical issues.
• Established reputation as go-to team member for highly complex and expedited issues.

QA Engineer

Confidential

Responsibilities:

• Recruited to serve as key member of Quality Assurance team, playing integral role in testing products and reporting performance-related issues to executive-level leadership. Wrote test plans and reviewed documentation.
• Introduced implementation benchmarks enabling development group to identify problem areas.
• Enhanced group productivity by improving key processes and documentation.
• Met or exceeded turnover targets on a consistent basis.