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Business Analyst Resume

Conway, AR

SUMMARY:

  • A results oriented professional with extensive experienced and comprehensive skills in business - to-business, system analysis, and project management.
  • Gathered requirements via Scope of Work from clients, manufactures, institutional agents, service providers, and team members.
  • Managed complex and critical electrical power systems projects in telephony environments.
  • Managed and implemented information technology projects throughout tenure to balance business strategies and information technology to improve stakeholder needs and relationships.
  • Served as a liaison between client facing team, CEO, CFO, Senior Engineer, and technicians.
  • Senior business analyst consultant who specializes in strategic planning, business process design, and management of change. Strong business analysis skills and excellent facilitation abilities combine with 12 years of experience in a wide range of project disciplines (e.g. Customer Relation Management, Telephony Engineering Project Management, Information Technology Management, and Electronic Healthcare Information System Management).
  • Solid project management capabilities, frequently fulfills the role of the Project Manager on an engagement.
  • Excellent verbal and written communication skills, abilities to assume leadership responsibilities in both strategic and tactical engagements and collaborate with clients to successfully guide them through the analysis and management of change processes, ensuring continued focus on business goals and objectives.
  • Throughout the years has worked with clients in various industries including information technology, healthcare, legal, and telephony engineering.

EXPERTISE:

Relevant Technical Expertise: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Entourage), Rapid Weaver, Sanvox, Windows / Mac OS X

Relevant Project Expertise: Customer Service Management Projects, Telephony Engineering Project Management, Information Technology Project Management, Electronic Healthcare System Project Management and Analysis

Relevant Industry Expertise: Telephony Engineering, Information Technology Management, Clinical Healthcare System Management

RELEVANT PROJECT EXPERIENCE:

Confidential, Conway, AR

Business Analyst

Responsibilities:

  • Functional Area SME
  • Highly knowledgeable of policy
  • Managed Client Expectations
  • Applied developed subject matter knowledge to resolve common and complex business issues within established guidelines and recommends appropriate alternatives.
  • Worked on problems / projects of diverse complexity and scope.
  • Exercised independent judgment within generally defined policies and practices to identify and propose solution.
  • Team and project leader providing direction to team activities.
  • Facilitated information validation and team decision-making processes.
  • Ability to handle most unique situations.
  • Sought advice in order to make decisions on complex business issues.

Confidential, Conway, AR

Assistant

Responsibilities:

  • Welcomed New Hires
  • Submitted access to secure settings - time keeping
  • Requested trouble tickets - Resolutions
  • Mentored and trained
  • Supported manager and employees
  • Managed SharePoint

Confidential, Memphis, TN

Project Manager

Responsibilities:

  • Analyzed Scope of Work for LAN / Wireless site surveys and maintenance requirements.
  • Developed forms for cell site surveys, EPA required death certificates for stationary battery disposal, and other related documentation.
  • Scheduled and managed human and material resources.
  • Monitored project management and status.
  • Maintained project historical documentation.
  • Conducted contract management
  • Utilized Microsoft Office (Word, Excel, Power Point, Outlook, Entourage)

Confidential, Memphis, TN

Customer Facing Manager

Responsibilities:

  • Built project management plan for site surveys & maintenance.
  • Analyzed and developed logistics plan per week, month, quarterly, and annually.
  • Developed stakeholders’ communication plan.
  • Managed project budget.
  • Utilized Microsoft Office (Word, Excel, Power Point, Outlook, Entourage)

Confidential, Memphis, TN

Project Manager

Responsibilities:

  • Analyzed Scope of Work for LAN / Wireless site surveys and maintenance requirements.
  • Developed forms for cell site surveys, EPA required death certificates for stationary battery disposal, and other related documentation.
  • Scheduled and managed human and material resources.
  • Monitored project management and status.
  • Utilized Microsoft Office (Word, Excel, Power Point, Outlook, Entourage)

Confidential, Memphis, TN

Project Manager / Business Analyst

Responsibilities:

  • Analyzed business processes and procedures.
  • Prepared BPM analysis chart paper workflow processes vs. digital.
  • Improved accounting procedures by 75%.
  • Reduced CFO’s administrative duties by 60%.
  • Achieved a 35% reduction in the CEO’s workflow procedures.
  • Overall accomplishment 65% improvement corporate-wide procedures and processes.
  • Security issues analysis, malware, worms, Trojan, and other viruses.
  • System analysis; configured hardware, software, and Internet settings and options.
  • Analyzed business needs and developed requirements.
  • Wrote proposed infrastructure upgrade plan with cost analysis to improve automated business processes and procedures.
  • RFI / RFP from computer vendors, software vendors, Internet providers.
  • Comparative financial analysis Windows system vs. OSX system.
  • SDLC, time analysis implementation, training, going live.
  • Contractual management.
  • Communication management with executive officers, engineering technicians, and stakeholders.
  • Project was completed 2 months prior deadline and on budget.
  • Managed human and material resources
  • Communicated and presented project deliverables.
  • Trained Subject Matter Expert (SME) - trainer
  • Maintained regular maintenance and upgrades.
  • Prepared Power Point presentations for executive management.

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