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Sr. Business Analyst/facilitator Resume

SUMMARY

  • Seasoned Requirements Workshop and JAD Facilitator, assisting stakeholders to crystallize business ideas by asking the right questions to draw out needed requirements, while proposing never - before-thought-of concepts and scenarios. Lifelong learner with passion for teaching and mentoring.
  • Critical, analytical, and visual thinker, eliciting detailed requirements, analyzing process and business rules for multiple business channels, applications, SDLS (Scrum/Waterfall).
  • Supportive unifier, bringing together technical and business people in a comfortable and productive environment to achieve common goals. Welcome management and technical challenges with an enthusiastic team approach.
  • Multifaceted leader, delivering all projects ahead of schedule in a wide array of industries, including title/escrow, insurance, financial services, banking, supply chain, manufacturing, governmental compliance, transportation logistics, health care, retail, B2B, B2C, and pricing systems.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Analyst/Facilitator

Responsibilities:

  • Worked with business and accounting departments to defined root cause analysis for revenue projects and provided sustainable solution
  • Engaged with Confidential  Global Mobility team as business analysis, leading of Confidential ’s PM Development team to solution for opportunities and enhancements within the company’s licensed software

Confidential

Sr. Business Analyst/Facilitator

Responsibilities:

  • Lead, managed, and facilitated multiple requirement workshops with business teams during the project initiation phase by defining the Breadth of the project, this included consolidation of 2 separate systems and 1 manual process to manage Workers Comp and General Liability Insurance on Construction Sites. In More Workshops we were able to Validate Vendor Selection and Identified initial set of Gaps between Vendor product and AS-IS business Process. We also Defined detailed Requirements and Data Gap Analysis 3 months ahead of Schedule for implementing and automating manual process into Vendor Software. All this was accomplished by Facilitating Multiple Requirements Workshops. Overall this brought the project back on track and resulted in Saving and Multi-Million-dollar Client after an external vendor failure
  • Held several Requirement workshops to define new requirements for a system that is being decommissioned due to technology upgrades for the Fee management system

Confidential

Sr. Business Analyst

Responsibilities:

  • Elicited Product Requirements for the Encounters Management System, Auto Enrollment System, and a single IVR System for 4 Call Centers
  • Developed A Process to manage Production Issue for All Lines of Business (Approx.5-10 a day)
  • Developed a BSA COE for 6+ Business Analysis
  • Helped develop a process to manage Defects / Enhancements (Approx.15-20 a day)

Confidential

Sr. Business Analyst Lead/ Product Owner Proxy (POP).

Responsibilities:

  • Developed a Plan to Groom over 550 User Stories, Facilitated Grooming Sessions and Documented Stories in Confluence for a Gas Transportation Management System.
  • Lead UI/UX Team and brought it back on track, Facilitated UI/UX Workshops with Customers to gain approval of Mockups and Wireframes.

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