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Sr. Business Analyst Resume

Middletown, PA

SUMMARY

  • An enthusiastic and passionate worker with over 9 years of web and software development life cycle experience in the e - business, Telecommunication, Logistics, Data management, Compliance and Finance domains.
  • Excellent working experience with Waterfall and Agile Methodologies.
  • Profound insight to determine priorities and meet critical deadlines within budgetary guidelines. Good analytical skills coupled with excellent problem solving outlook.
  • Quick Learner, hardworking, self-motivated and has proven ability to work in both independent and team environments.
  • Proficient in working with Onsite-Offshore delivery model as well as with direct client interaction model.
  • In-depth working knowledge of Business Analysis, Project Management, Data Modeling, and Business Modeling.

TECHNICAL SKILLS

  • MS Visio
  • CA ERwin
  • SDLC process
  • Use cases
  • Data Analysis
  • Data Conversion
  • Microsoft Office Suite(Word
  • PPT
  • Excel
  • MS Access)
  • Lotus Notes
  • Load Runner
  • QTP
  • Adobe analytics
  • Axure.

PROFESSIONAL EXPERIENCE

Confidential, Middletown, PA

Sr. Business Analyst

Responsibilities:

  • Conducted in-depth brainstorm and focus group sessions with various teams and stakeholders to elicit requirements.
  • Documented high level and detailed requirements along with process pain points.
  • Developed business process models.
  • Led Direct Capture of Objectives (DCO) sessions.
  • Identified and created system use cases (system development and proof of concept)
  • Created test plans.
  • Assisted in development of web metrics, customer segmentation, profiling, and journey mapping, A/B usability testing and persona development.
  • Lead cross functional project team meetings, to discuss research solutions, review use cases and wireframes, analyze processes, oversee deliverables and adhere to deadlines and benchmarks.
  • Tracked and reported key project metrics.
  • Managed stakeholder expectations and relationships while providing status and issues reporting.
  • Provided project reporting to Program Manager and respective management team, based on agreed criteria, format and contents.
  • Monitored and control the project by providing status reports and tracking project progress and timelines against plan.
  • Analyzed risk and mitigation accordingly, initiating discussions on contingency plans and initiating corrective action.

Confidential

Business Analyst/QA

Responsibilities:

  • Conduct in-depth brainstorm and focus group session with various teams and stakeholders to elicit requirements.
  • Performed basic project management tasks including Feasibility study, Planning, Resource estimating, Status reporting, and Scope management.
  • Monitored Deliverables.
  • Identified and monitored project risks when required.
  • Worked with the developers in an Agile Environment to develop the System.
  • Participated in groundwork of User Acceptance Testing.
  • Built various use cases and process flow models.
  • Developed in-depth test cases.
  • Managed all phases of the overall project life cycles, adhering to project management best practices
  • Managed relationships with vendors.
  • Provided project reporting to Program Manager and respective management team, based on agreed criteria, format and contents.
  • Facilitated the creation of a well-defined project backlog and project plan
  • Identified and managed project scope, milestones, timelines, deliverables, resources, and roles & responsibilities.

Confidential, Schaumburg,IL

Compliance/Business Analyst

Responsibilities:

  • Worked directly with the client to gather Business Requirements.
  • Documented of their requirements/needs to map business process/flow.
  • Conducted in-depth sessions with upper management to understand expectations.
  • Initiated and organized brain storm session, focus group meetings to get better understanding of business requirements.
  • Was a liaison between the Finance, Procurement, Field Engineers and the Developers teams.
  • Defined and Designed a Process Flow for Asset Management.
  • Developed the Requirement Traceability Matrix (RTM).
  • Developed and Executed Test Plans, Test Cases and Test scripts.
  • Performed Positive & Negative Testing for system validations.
  • Conducted User Acceptance Test (UAT) with users and customers and wrote issues log based on outcome of UAT
  • Performed Regression testing in every modification of the application manually.
  • Participated in defect review meetings with the Project Team Leads.
  • Worked closely with the Finance and Technical teams to identify the processes that can be automated.
  • Helped set up Test environments for Client to understand the look and feel of the final product.
  • Helped define Roles for users in the System.
  • Helped automate Preventative Maintenance Administration.
  • Technical Liaison for Live Field Support.
  • Collaborate needs & requirements of the field engineers and the Audits team.
  • Define and Design reports for Senior Management to track progress.
  • Design reports for Audit Quality Assurance, Standards adherence.
  • Lead Implementation program for the Business process of Asset Tracking management.
  • Conduct sessions for New hires - Induction/Orientation program.
  • Onsite-Field trips to analyze/review business process implementation.
  • Created Training/Process Flow Manual for Asset Tracking Management Engineers.

Confidential

Business Analyst/Logistics

Responsibilities:

  • Conducting in-depth sessions with upper management to understand expectations.
  • Initiated and organized brain storm session, focus group meetings to get better understanding of business requirements.
  • Documented their requirements to map business process/flow.
  • Created Business Requirements Document.
  • Was a liaison between the Field engineers, Clearance House agents, Logistic Controllers, Finance and Management teams.
  • Worked with the Project Manager to define a Logistic flow schedule.
  • Worked closely with field engineers to understand logistical requirements.
  • Plan/Forecast Equipment needs for various projects.
  • Generate equipment availability reports
  • Collaborate with vendors for equipment pricing & availability plan.
  • Responsible for Team-Client-Vendor communications.
  • Conduct Weekly status meetings to track progress.
  • Manage/Track Assets in warehouse and defined process flow to raise purchase orders to replenish equipment used.
  • Communicate/Report/Review Equipment Imports status to Management.
  • Design/Coordinate with finance department for smooth Custom Clearance work flow.
  • Created Standards and set Controls in various process flow which in turn cut budgets and reduced time for turnover.
  • Managing Equipment distribution with the project team and conduct/Lead/Manage Reactive and Schedule calls.
  • Periodically accompany Field Engineers to scheduled call’s to ensure compliance of business process.
  • Communicate status and progress to Upper Management throughout the company and serve as the single point of contact for Project Status.
  • Generated Monthly Tracking/Progress/Statistical reports for management.
  • Helped a Centralized Web based equipment tracking Database for internal use of Field engineers, Clearance House agents, Logistic Controllers, Finance and Management
  • Helped design & Create Training/workflow Manual for Import and Custom Clearance Process.

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