SUMMARY

• An enthusiastic and passionate worker with over 9 years of web and software development life cycle experience in the e - business, Telecommunication, Logistics, Data management, Compliance and Finance domains.
• Excellent working experience with Waterfall and Agile Methodologies.
• Profound insight to determine priorities and meet critical deadlines within budgetary guidelines. Good analytical skills coupled with excellent problem solving outlook.
• Quick Learner, hardworking, self-motivated and has proven ability to work in both independent and team environments.
• Proficient in working with Onsite-Offshore delivery model as well as with direct client interaction model.
• In-depth working knowledge of Business Analysis, Project Management, Data Modeling, and Business Modeling.

TECHNICAL SKILLS

• MS Visio
• CA ERwin
• SDLC process
• Use cases
• Data Analysis
• Data Conversion
• Microsoft Office Suite(Word
• PPT
• Excel
• MS Access)
• Lotus Notes
• Load Runner
• QTP
• Adobe analytics
• Axure.

PROFESSIONAL EXPERIENCE

Confidential, Middletown, PA

Sr. Business Analyst

Responsibilities:

• Conducted in-depth brainstorm and focus group sessions with various teams and stakeholders to elicit requirements.
• Documented high level and detailed requirements along with process pain points.
• Developed business process models.
• Led Direct Capture of Objectives (DCO) sessions.
• Identified and created system use cases (system development and proof of concept)
• Created test plans.
• Assisted in development of web metrics, customer segmentation, profiling, and journey mapping, A/B usability testing and persona development.
• Lead cross functional project team meetings, to discuss research solutions, review use cases and wireframes, analyze processes, oversee deliverables and adhere to deadlines and benchmarks.
• Tracked and reported key project metrics.
• Managed stakeholder expectations and relationships while providing status and issues reporting.
• Provided project reporting to Program Manager and respective management team, based on agreed criteria, format and contents.
• Monitored and control the project by providing status reports and tracking project progress and timelines against plan.
• Analyzed risk and mitigation accordingly, initiating discussions on contingency plans and initiating corrective action.

Confidential

Business Analyst/QA

Responsibilities:

• Conduct in-depth brainstorm and focus group session with various teams and stakeholders to elicit requirements.
• Performed basic project management tasks including Feasibility study, Planning, Resource estimating, Status reporting, and Scope management.
• Monitored Deliverables.
• Identified and monitored project risks when required.
• Worked with the developers in an Agile Environment to develop the System.
• Participated in groundwork of User Acceptance Testing.
• Built various use cases and process flow models.
• Developed in-depth test cases.
• Managed all phases of the overall project life cycles, adhering to project management best practices
• Managed relationships with vendors.
• Provided project reporting to Program Manager and respective management team, based on agreed criteria, format and contents.
• Facilitated the creation of a well-defined project backlog and project plan
• Identified and managed project scope, milestones, timelines, deliverables, resources, and roles & responsibilities.

Confidential, Schaumburg,IL

Compliance/Business Analyst

Responsibilities:

• Worked directly with the client to gather Business Requirements.
• Documented of their requirements/needs to map business process/flow.
• Conducted in-depth sessions with upper management to understand expectations.
• Initiated and organized brain storm session, focus group meetings to get better understanding of business requirements.
• Was a liaison between the Finance, Procurement, Field Engineers and the Developers teams.
• Defined and Designed a Process Flow for Asset Management.
• Developed the Requirement Traceability Matrix (RTM).
• Developed and Executed Test Plans, Test Cases and Test scripts.
• Performed Positive & Negative Testing for system validations.
• Conducted User Acceptance Test (UAT) with users and customers and wrote issues log based on outcome of UAT
• Performed Regression testing in every modification of the application manually.
• Participated in defect review meetings with the Project Team Leads.
• Worked closely with the Finance and Technical teams to identify the processes that can be automated.
• Helped set up Test environments for Client to understand the look and feel of the final product.
• Helped define Roles for users in the System.
• Helped automate Preventative Maintenance Administration.
• Technical Liaison for Live Field Support.
• Collaborate needs & requirements of the field engineers and the Audits team.
• Define and Design reports for Senior Management to track progress.
• Design reports for Audit Quality Assurance, Standards adherence.
• Lead Implementation program for the Business process of Asset Tracking management.
• Conduct sessions for New hires - Induction/Orientation program.
• Onsite-Field trips to analyze/review business process implementation.
• Created Training/Process Flow Manual for Asset Tracking Management Engineers.

Confidential

Business Analyst/Logistics

Responsibilities:

• Conducting in-depth sessions with upper management to understand expectations.
• Initiated and organized brain storm session, focus group meetings to get better understanding of business requirements.
• Documented their requirements to map business process/flow.
• Created Business Requirements Document.
• Was a liaison between the Field engineers, Clearance House agents, Logistic Controllers, Finance and Management teams.
• Worked with the Project Manager to define a Logistic flow schedule.
• Worked closely with field engineers to understand logistical requirements.
• Plan/Forecast Equipment needs for various projects.
• Generate equipment availability reports
• Collaborate with vendors for equipment pricing & availability plan.
• Responsible for Team-Client-Vendor communications.
• Conduct Weekly status meetings to track progress.
• Manage/Track Assets in warehouse and defined process flow to raise purchase orders to replenish equipment used.
• Communicate/Report/Review Equipment Imports status to Management.
• Design/Coordinate with finance department for smooth Custom Clearance work flow.
• Created Standards and set Controls in various process flow which in turn cut budgets and reduced time for turnover.
• Managing Equipment distribution with the project team and conduct/Lead/Manage Reactive and Schedule calls.
• Periodically accompany Field Engineers to scheduled call’s to ensure compliance of business process.
• Communicate status and progress to Upper Management throughout the company and serve as the single point of contact for Project Status.
• Generated Monthly Tracking/Progress/Statistical reports for management.
• Helped a Centralized Web based equipment tracking Database for internal use of Field engineers, Clearance House agents, Logistic Controllers, Finance and Management
• Helped design & Create Training/workflow Manual for Import and Custom Clearance Process.