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Business System Analyst Resume

Westlake Village, CA


  • Business Analyst professional with over 7+ years of experience in Banking industry
  • Excellent analytical skills and interpersonal skills to understand the business process functionality and to translate them to Business Requirement Specification and System Requirement Specifications and to follow up and meet deadlines
  • Proficient in requirement elicitation techniques ranging from Joint Application Developments (JAD) Joint Requirement Planning sessions (JRP) and Rapid Application Development (RAD) Sessions, workshops and, project meetings, walkthroughs, and customer interviews, and prototyping
  • Proactively communicate and collaborate with internal and external stakeholders in preparing BRD (Business Requirement Document), FRD (Functional Requirement Document), and SDD (System Design Document)
  • Database experience include working knowledge of design and development in DB2, MSSQL, SQL Server, Oracle, MS Access
  • Expert in writing SQL queries and managing MS access and SQL server database for data entry, storage and generation of reports to facilitate management decision making processes
  • Demonstrated ability to identify root causes of problems, consider both the long and short - term impact of proposed solutions and develop workable solutions. Ability to manage (Multiple) project tasks with changing priorities and tight deadlines. Ability to work well in a team. Open to Team related tasks, team meetings, team interaction and conference calls
  • Experience in various testing strategies like Unit / Integration /Volume / End-to-End / User Acceptance Testing (UAT) and manual testing (GUI Testing, Field Validation Testing, and Functionality Testing) using Clear Quest
  • Experienced in drawing UML diagrams (Use Case Diagrams, State diagrams, Sequence diagrams, Activity diagrams, Collaboration diagrams) using MS Visio
  • Developed use case models, and use cases to capture the high-level objectives of an application during the initial phase of development.
  • Experienced in the complete Quality Assurance (QA) life cycle from Requirements Gathering and Documentations to developing Test Plan, Test Cases, and conducting User Acceptance Testing (UAT)
  • Experienced with working independently as well as part of a team. Highly motivated team player with excellent communication, presentation and inter-personal skills, looking forward to work in a challenging environment


Requirement Tracking: Rational Requisite Pro, JIRA, DOORS

Defect Management Tools: Quality Center, Rational Clear Quest, Test Director

Operating Systems: MS Windows NT/98/2000/XP, UNIX

Databases: SQL, Oracle, MS Access, DB2

Office Tools: MS Word, Excel, Project, Outlook, Visio

Methodologies: SDLC, RUP, UML, RAD, JAD.

UML Diagram Tools: Microsoft Visio/ Rational Rose

Languages: HTML, XHTML, JAVA, JS, CSS, PHP, C++


Confidential, Westlake Village, CA

Business System Analyst


  • Completed all requirements for the update of a Loan Origination System
  • Implemented Consumer Internet and Mobile portal that allows industry leaders to keep consumers engaged and informed throughout the loan origination process
  • Implemented an application which allows account executives to auto assign most available processor to a loan after application milestone completion
  • For all projects conducted user interviews, gathered requirements, analyzed and documented the high level requirements and converted it to detail level requirement
  • Assembled Business Requirements Document (BRD) and the Functional Specifications Document (FRD) as per the user requirements
  • Created UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, Class Diagrams, Data Flow Diagrams, Process Flow and Web Page Mock-Ups using Microsoft Visio
  • Interacted with the end users to define and document data warehouse business requirements as the foundation for database design, data extraction and analysis
  • Addressed all aspects of the Loan Lifecycle, starting from identifying a deal right up to loan closure
  • Documented User Stories, prioritized and facilitated story point discussions to analyze the level of effort on project specifications
  • Facilitated and managed meeting with SME’s from various business areas including Mortgage servicing, Loan monitoring and Asset management
  • Worked closely with the development team and business team to review the design of systems, implement project plans and optimize project execution plan for each monthly and quarterly releases
  • Used Excel extensively for data analysis, mapping and documenting data requirements
  • Facilitated Joint application Development (JAD) sessions to identify the potential problems, resolved them and documented them to be effectively use by both business people and technical people
  • Escalated risks and potential risks during the project to proper channels in order to meet stringent deadlines and keep the project milestones/deliverables on track
  • Prepared weekly reports for the project manager showing progress against outstanding milestones, status, resource requirements, issues, risks and dependencies
  • Performed Data Analysis of existing data using SQL
  • Created Test Plans, Test Cases and Test Scenarios for multiple projects, tested the application manually by executing Test Cases, logged defects and ensured that the defects were remediated
  • Participated in Defect Review meetings with software developers, QA engineers, managers, suggested enhancements to the existed application from business perspectives, and provided solutions to existing bugs
  • Provided support during User Acceptance Testing (UAT) to business users and communicated feedback to development teams
  • Demonstrated ability to work with cross-functional groups internal and external to the organization
  • Assisted the Project Manager in conducting weekly status meetings and developing the Work Breakdown Schedule
  • Assisted in developing content and materials, recommended enhancements and identified new business requirements
  • Made Presentations for Senior Managements and Business End Users

Environment : Encompass 360, Agile Scrum, SQL, Redline, Quality Center, JIRA, Oracle, Microsoft Office Suite (Word, PowerPoint, SharePoint and Excel)

Confidential, McLean, VA

Business Analyst


  • Led the project from inception through to deployment by establishing and adhering to time boxed project plans, proactively identifying and resolving risks, and regularly communicating progress against defined milestones
  • Facilitated and managed meeting sessions with committee of SMEs from various business areas including Mortgage Servicing, Loan Monitoring and Asset Management
  • Conducted GAP and SWOT analysis by identifying AS-IS and TO-BE business process models and process flows
  • Collaborated with SME's and Stakeholders to elicit and analyze requirements for prioritization
  • Facilitated JAD Sessions with business users, developers, and database design team to deal with backend synchronization problems accompanied with interviews and document analysis
  • Designed prototype Mock UI screens for each template of Web/Mobile application
  • Worked in close conjunction with the architecture team to design the Conceptual and Logical Model of the system
  • Created Use Case diagrams, Activity Flow diagrams and Business Process Flow diagrams in Microsoft Visio
  • Assisted in drafting the Artifacts by collaborating with technical teams and stakeholders
  • Worked with the product owner and development team in deciding and negotiating the definition of done and acceptance criteria for Potentially Shippable Product Increment (PSPI)
  • Participated in scrum ceremonies, such as sprint planning, daily scrum meetings, sprint review, sprint retrospective and backlog refinement with cross functional scrum development team
  • Coordinated and communicated with Scrum Masters to relegate dependencies during the sprint
  • Tracked the progress of project using Rally. Knowledge service oriented architecture (SOA), REST, SOAP, XML
  • Assisted in removal of impediments and monitoring defect logs, which in turn assist in velocity and capacity calculation for superior planning of upcoming sprints
  • Used SQL Server Database query for analysis
  • Coordinated with the development team and the business area to develop mock up screens
  • Assisted with product evaluation, product customization and system integration
  • Responsible for decomposing EPICS into manageable user stories by applying the INVEST criteria
  • Used MS Office extensively (Word, Excel, Access, PowerPoint, Outlook, Project) for calculations, graphs, analysis, presentation and documentation throughout the project
  • Worked with the UI team verifying the completeness of client side validations by developing exhaustive test cases and test scenarios and assisted in the automation of the UI testing process using HP QTP
  • Created and maintained the Requirement Traceability Matrix (RTM) throughout the project execution
  • Responsible for business and functional requirements in the test strategy and participated extensively in User Acceptance Testing at the client environment. Also, involved in Regression Testing, Black box Testing.

Environment: Agile Scrum, Rally, JIRA, HP QTP, MS Office Tools (Word, Excel, PowerPoint), MS Visio, MS Project, JIRA, MS SQL Server, SharePoint, UML

Confidential, San-Francisco, CA

Business Analyst


  • Acted as a liaison between stakeholders, system users, SME, software development team and the QA team throughout all phases in the Agile methodology
  • Analyzed and collected business requirements, identified system interfaces and created Business and Functional Requirements Documents
  • Conducted Joint Application Development (JAD) sessions with management, SMEs, vendors, users and other stakeholders for open and pending issues to develop specifications
  • Designed Use Cases, Use Case diagrams, Class diagrams, Activity diagrams and Sequence diagrams in UML methodology using Microsoft Visio
  • Conducted Gap Analysis to ensure all requirements of the current process are met by the proposed system. Prepared As-Is and To-Be models
  • Worked closely with the UI team to model the screens, which met user defined requirements, organizational and regulatory standards
  • Created Test Plan, Test Cases and developed strategies with Quality Assurance group to implement them
  • Efficiently responded to client inquiries and resolved discrepancies. Identified, prioritized, tested and proved essential business functions to assure compliance with vendor and internal auditing
  • Participated in the Bug Review Meetings, updated requirement document as per Business End Users feedback
  • Performed System and Integration Testing along with testers
  • Conducted UAT (User Acceptance Testing) with the Business End Users

Environment: Agile Scrum, SQL, Trello, Redline, Quality Center, DOORS, Microsoft Office Suite (Word, PowerPoint, SharePoint and Excel)

Confidential, Phoenix, AZ

Business Analyst


  • Participated in the system development process life-cycle from concept through testing, implementation, and support
  • Developed and introduces new features and capabilities in CRM application by analyzing information needs and functional requirements to deliver needed artifacts such as Business Requirement Document (BRD), Functional Requirement Document (FRD) and Use Case Document
  • Created activity and sequence flow diagrams for the better understanding of the process
  • Interacted with stakeholders and gathered requirements from the business and collected overall system requirement through JAD sessions and Interviews
  • Maintained Requirement Traceability Matrix (RTM)
  • Implemented security configurations, customizations and integration for profiles
  • Coordinated with the offshore development team on the progression and development of the requirements
  • Facilitated with data engineers to conduct data validation and mapping from existing systems into data ETL systems to integrate data to the CRM object and business models
  • Clarified QA team issues and reviewed test plans and test scripts developed by QA team to make sure that all requirements will be covered in scripts and tested properly
  • Analyzed the defects in UAT and production and categorize, prioritize them and then assign it to the right resource for fixing the defect
  • Pioneered the company's CRM software program, curriculum and materials production. Facilitated for the junior staff on producing critical management sales performance insights

Environment: Waterfall, Windows 7/8, Rational Requisite Pro, Microsoft Office Suite, Clear Quest, Microsoft Visio, SharePoint, Salesforce CRM, UML, DB2

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