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Business Analyst Resume



Identifying and solving business problems in Healthcare, Banking and Retail industries by software and process - based solutions for 3 years. Familiar with Medicare/Medicaid pharmacy claims. Able to analyze data and make sense of data by performing data analysis and apprise leadership of trends in data. Experience with E-lending, Loan Mortgage processing. Extensive experience leading requirement gathering, architecting solutions at an enterprise level. Adept at communicating with senior leadership and advising on product development, product strategy. Always focused on the end user and building solutions with improving Net Promoter Score in mind.


  • User Stories
  • Data Analysis
  • Business Analysis
  • Requirement Analysis
  • Medicare/Medicaid Claims
  • Solution and System Design
  • Scrum/Agile Software Development
  • Problem Solving
  • Business Process Design


Microsoft Office (Word, Excel, Visio, PowerPoint, Outlook), SQL, Scrum Software DevelopmentInformation Technology Infrastructure Library (ITIL), Data Masking, data Analytics, AS400, Test Automation


Confidential, CHICAGO

Business Analyst


  • Meet with business owners and conduct requirement gathering sessions.
  • Created BRD for review and sign-off from all the stakeholders.
  • Analyze and document the business requirements and processes and communicate these requirements via the necessary tools/templates to the appropriate team members.
  • Create process flow or other procedure diagrams and workflows.
  • Obtain sign-off of on all deliverables by all impacted parties.
  • Participate in technical reviews and inspections to verify “intent of change” was carried out via the solution design.
  • Create Current State and Future State business and functional process flows
  • Assist in providing UAT and BA related project tasks and their corresponding estimates.
  • Create and execute UAT plan, scenarios, and cases. Document and review results with subject matter experts and program owner.
  • Conducted functionality validation by performing UAT.
  • Collaborate with IT (Developers and QA lead) to ensure smooth transition from QA to UAT.
  • Collaborate with other team members too based on dependencies.
  • Contribute to status, progress reports, and communication to internal and external project team.
  • Actively plan and execute testing, tracking defects through resolution.
  • Collaborate with Project Manager, other UAT analysts, and project team to plan and execute the UAT testing.
  • Perform data visualizations and create reports based on claim system.
  • Helped establish a standard product development methodology.
  • Built Business Requirement Document and Functional Requirement Document templates.
  • Standardized business process intake and ideation.
  • Established business and development sign-off process for requirements

Confidential, Stamford, CT

Sr. Business Analyst


  • Enhance Lab ware’s base LIMS version and customize for Purdue’s unique needs by identifying pain points, gathering data and creating user stories
  • Write Acceptance Criteria in GHERKIN format.
  • Work on Lab Vantage 7.0
  • Enhance the batch release process to support drug batches in pre-development phase
  • Work with the agile delivery team and create acceptance criteria and sprint backlog based on SAFe 4.0 Scaled Agile method.
  • Create end to business and functional process flows: AS IS/TO BE models
  • Apprise executive leadership on project direction
  • Review test results and assist the QE team in conducting automated testing for LIMS releases
  • Created reporting templates for drug efficacy testing post development
  • Led end to end solution development for system enhancements by working with agile delivery teams and IT architects.
  • Conducted SDLC validation by performing UAT and creating test cases and test scripts and executing the test cases.
  • Drive NPS focused mindset in the IT development teams
  • Assisted Data Scientists on a Machine Learning project to cut batch processing time for drug development

Confidential, DAYTON, OH

Agile Product Owner


  • Work with the business, analyze business problems and understand the WHY behind the request
  • Enhance MSP/LSP to in corporate analytics for E-lending decisions for home mortgage loans
  • Automate the decision letter process for the members by enhancing the data feed sent out to the print vendor.
  • Write user stories and acceptance criteria for E-lending and letter automation requirements
  • Create end to business and functional process flows: AS IS/TO BE models
  • Review test results and assist the QE team in conducting end to end testing
  • Conduct sprint review/demo meetings with the business to get project sign-off
  • Conduct ETL testing for credit score based automated decision making for credit card approvals
  • Lead end to end requirement gathering for US Bank’s E-commerce solution suite for small businesses
  • Drive NPS focused mindset in the IT development teams
  • Established business and development sign-off process for requirements.

Confidential, Downers Grove, IL

Junior Business Process Analyst


  • Defined, created and reviewed project deliverables like Business Requirement Documents (BRD), Functional Requirement Document (FRD) and Test Matrices.
  • Facilitated JAD sessions by working with solution architects, developers and stakeholders to come up with technical solutions to the business problems/needs.
  • Created business and functional use cases.
  • Created AS IS and TO BE business process models and flows using MS Visio
  • Developed and managed project work plans. Revised to address evolving business needs and requirements. Tested and verified the final project deliverables.
  • As Business Process Analyst, analyzed and created a quality report targeted for senior-level management. Presented to Chief Information Officer and Quality Director. Standardized global reporting and developed key performance indicators, dashboards, and metrics for quality.
  • Developed and improved quality-related data collection and reporting using enterprise-class database and reporting applications.
  • Interacted with global quality personnel to identify technical requirements for each subsidiary.
  • Represented the business unit in defining business and functional requirements. Developed business cases for system development needs.

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