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Sr. Business Analyst Resume

Atlanta, GA

PROFESSIONAL SUMMARY:

  • 8+ years of work experience and expertise in the area of Business Analysis, Business Requirements gathering, Systems Analysis, Pre - sales, Project management, implementation.
  • Expertise in Requirements Analysis, Strategy, Process improvement/Re-engineering, Software Development Methodologies, Sales, Outsourcing, Off-shoring, Systems Implementation and Software Configuration Management in Retail.
  • Experience with Product Management, Project Management, IT Consulting, and Implementations across Consumer Travel, Supply Chain Management (SCM), Demand Management (DM) and Banking.
  • Proficient in ATG eCommerce, ATG Merchandising, Point of Sale, Order Management, Carrier Delivery Management, Inventory Management, Return Management, Batch Order Processing, Gift Card fulfillment applications with Strong Retail domain Knowledge.
  • Works closely with project stakeholders, product owner, Subject Matter Expert (SME’s) and staff to document business requirement, research RFI/RFP software solution and support IT projects throughout SDLC project’s lifecycle in waterfall and agile methodologies.
  • Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
  • Expertise in Project Management i.e. Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting and Drafting Remedy Procedures.
  • Experience with data mapping for migrating the commerce website from the old platform to Oracle ATG.
  • Proven expertise in data mapping identifying data source and target tables / columns along with business rules, validation rules, null rules, and transformation rules to construct the ETL process.
  • Expertise in Client/ Server application development using Oracle and PL/SQL. Created PL/SQL procedures and materialized views.
  • Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint
  • Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
  • In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).
  • Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
  • Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
  • Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project
  • Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
  • Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
  • Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as the lead of the Projects.
  • Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication,
  • Organizational, Analytical, Presentation Skills, and Leadership Qualities.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Sr. Business Analyst

Responsibilities:

  • Collected detailed requirements from Marketing Merchandising team.
  • Documented the Homepage, My Account, Browse Page, Product Detail Page, Cart, Checkout FRS(Functional Requirement Spec)
  • Extensive use of Adobe Web Analyst/Omniture Site Catalyst for web-site analysis.
  • Gathered requirement for Confidential 's iPad and iPhone app. Documented iPhone iPad App FRS
  • Provide support in developing and maintaining ETL processes that extract data from multiple SOR residing on various technology platforms then transport the data to various delivery points such as data marts or data warehouses.
  • Worked on WebSphere Commerce Catalog subsystem, Member subsystem, Order management subsystem, Account subsystem and Payment Subsystem.
  • Acted as SPOC (Single-point-of-contact) at offshore for any functional aspect of the IBM Sterling OMS application and its features for the assigned module.
  • Works across digital teams, such as web development, digital marketing & communications, web merchandising, and copy teams to prioritize and implement improvements to user experience based on analytic findings.
  • Worked closely with different stakeholders and from various departments like Merchandise Information Office (MIO), Order Optimization and Merchandise Presentation teams during the course of the project.
  • Enhances digital data collection across web properties through creation of tagging specifications and QA of implementation.
  • Helps to establish Omni-channel measurement at the customer level for new CRM tool and mobile marketing beacons to connect in store behaviors to online users.
  • Analyze website and app data on engagement, traffic patterns, browse, and conversion.
  • Conducted user interviews, analyze business needs, and propose system solutions
  • Collaborated with business partners to define project vision and scope
  • Facilitated business requirements gathering sessions with the business owners and key technical resources
  • Elicited business and user requirements from business partners using a variety of Industry Standard/Best Practices techniques
  • Validated requirements for quality attributes, such as clarity, conciseness, correctness, completeness, testability, and traceability
  • Translated the business and user requirements into system requirements.
  • Reviewed and approve project documentation, including estimates, business requirements, design documents, technical documents, test plans, and test results
  • Modeled the AS-IS system and performed GAP Analysis for the existing system in order to map it to the To-Be system.
  • Worked closely with the UI team to model the screens, which met user defined requirements, organizational and regulatory standards.
  • Create tasks and update tasks in the MS Project and Project Management Directory for the senior management reviews.
  • Involve in the system workflow analysis and contributed to the overall work flow diagram for the website
  • Reviewed test cases written by QA team and made changes for better execution of test cases.
  • Documented Requirement Traceability matrix in Requisite Pro for traceability of requirements through test cases.
  • Maintained and monitored Project progress status using MS Project.
  • Communicated status of efforts to management and business partners on a regular basis to ensure that all stakeholders have accurate and current information throughout the process.
  • Conducted User Acceptance Testing (UAT) with the stakeholders and business users, fixed the discovered errors and verified it through regression testing

Confidential, New York, N Y

Business Analyst

Responsibilities:

  • Worked with business users to define and analyze problems and align the most appropriate technical, application or configuration solutions.
  • Conducted business process analyses, assessments, and preliminary cost/benefits in an effort to align information technology solutions with business initiatives.
  • Experience with packages like Endeca, ATG, FatWire, Sterling Commerce Yantra, Unica, eCommera, DemandWare, etc.
  • Worked closely with the IT team for Demandware integration.
  • Documented detailed level requirements in the form of User Stories for various functionality like Promotions, Product Detail Page, Shopping Cart and Checkout.
  • Worked on UI and data requirements with vendors and development team to successfully implement tax calculation, single use coupons, gift cards and payments (Credit Card and PayPal) with third party vendors like DMA, Cashstar, Cardinal Commerce, BAMS, PayPal and Synchrony and to ensure that customer data flowing through the process is PCI compliant.
  • Documented data attributes for create order, update order and cancel order from ATG to Manhattan OMS.
  • Primary Business Systems Analyst for supporting Clarity PPM application for CIF (New Product Development) and IT PPM (IT Governance); ATG Web Commerce for E-Commerce platform.
  • Created/Reviewed data flow diagram to illustrate where data originates and how data flows within the Enterprise Data warehouse (EDW).
  • Working with data architects, logical data modelers and line of business specific data owners in maintaining the standards and consistency of the data sourcing, data quality and data distribution
  • Hands on experience in scripting and creating batch files for automatic running of QlikView scripts.
  • Altered the QlikView scripts based on any unusual latency in the response time on the UI.
  • Used Informatica power center to extract, transform and load data into Teradata from multiple input sources like Oracle and flat files to target data base Teradata
  • Tested database to check field size validation, check constraints, stored procedures and cross verifying the field size defined within the application with metadata.
  • Created Adhoc reports and pivot tables in Excel using VBA and macros.
  • Strong understanding of Data mining techniques with knowledge in end-to-end data reconciliation, SQL, PL\SQL, Oracle\ETL environments (tools like Toad\Informatica).
  • Assisted in the creation and documentation of the business processes for data collection, entry, reporting, review and use of data to strengthen performance management.
  • Worked on the development of Tableau Dashboard reports for Key Performance Indicators for the top management
  • Created various Reports and Dashboard with Tableau and Power BI to gain and gather insights
  • Collaborated with development team to create OMS (Order Management System) to ensure significant improvements in working efficiency and organize orders in a timely and systematic manner;
  • Prepare use case documents and utilized MS Visio to create UML diagrams including use case, activity and class diagrams to extract business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements.
  • Created object oriented Use Cases, UI mock up's for simulating the system functionality to the Business clients.
  • Compiled the Business Requirements Report (BRR) per the company standards with end to end traceability and gain approvals from Business clients and ARB committee.
  • Participated in JAD sessions for requirement, feasibility and risk analysis with various stakeholders, including designers, developers, QA and management to identify critical and high risk areas of the application.
  • Involved in one-to-one interview sessions and JAD sessions with stakeholders, SME's and business owners to discuss the scope of the conversion.
  • Responsible for working with technical architects to create demos to demonstrate IBM WebSphereCommerce configurable storefronts. This included demonstrating features such as promotions management, catalog management, user registration and shopping cart
  • Facilitated and lead UAT activities for various project releases.
  • Documented the Traceability Matrix for tracing the Test Cases and requirements related to them.
  • Develop Non-Functional requirements (NFR) along with client SMEs to ensure coverage of requirements such as browser support, load testing and other mandatory US Government norms specific for healthcare industry
  • Analyzing feasibility and Risk to identify the business critical and high-risk areas of the application.

Confidential, North Bergen, NJ

Business Analyst

Responsibilities:

  • Conducted user interviews, gathered requirements and analyzed the requirements in RUP framework.
  • Using Rational tools such as Rational Rose to model requirements and Rational Requisite Pro to manage the requirements.
  • Conducted JAD session with Stakeholders, users, vendor and SME's, Project Directors for open and pending issues to develop specifications.
  • Gathered, analyze, define and document business and technical requirements needed to support internal and external projects related to prepaid and payment solutions interfaces, including: client integrations, migrations and strategic platform and or/process enhancements.
  • Documented use cases, workflow diagrams, screen mock-ups and functional requirements specification documents for various functionalities like Site Search, Product Detail Page, Shopping Cart and Checkout Process for desktop and mobile platforms.
  • Reviewed the data model and reporting requirements for Cognos Reports with the Data warehouse/ETL and Reporting team.
  • Provided input to third party UI development team in providing wireframes and comps for desktop, tablet and mobile interface.
  • Documented omni channel requirements for OMS in collaboration with business stakeholders including logistics and supply chain management teams and with Manhattan OMS development team to successfully rollout BOPUS and BOSTS orders.
  • Worked closely with various business stakeholders to come up with wireframes and get functional requirements for Buy Online Pick up in Store (BOPUS), Buy Online Ship to Store (BOSTS), Auto Refill, Product Comparison and Product Bundling etc. for desktop and mobile platforms.
  • Involved in implementing Omni channel point of sale (POS) and upgrading Order Management System (OMS) with third party vendor support.
  • Assisted the business team to set up content data for various products via BCC on a day to day basis.
  • Helped business define search customization criteria and setting up the same via Endeca Experience Manager.
  • Worked with business stakeholders from merchandising department and acted as the single point of contact for end to end implementation of product recommendations with third party vendor Rich Relevance.
  • Worked with offshore developers to walkthrough wireframes and FRS on various functionalities like Site Search, Product Detail Page, Shopping Cart and Checkout process for desktop and mobile platforms.
  • Responsible for tracking bugs and replying to any clarifications needed by development, QA and business teams to get those bugs fixed via JIRA.
  • Gathered requirements for Order management, Warehouse management system (WMS), Ecommerce B2Cand B2B portals.
  • Used IBM Websphere for Mobile application in giving seamless shopping experience to guest in selecting products, shopping cart, check out, bill payments modes.
  • Responsible for identifying Data Elements along with accountable for defining the entire lineage of each Critical Data Elements back to the System of Record (SOR)
  • Generated Usage Models (i.e., prototyping storyboards, screen mockups, User Interface designs, User stories) based on Agile and SDLC standards.
  • Assisted Project Management in developing Scope/ Vision Documentation and Project Plan, tracking project process, and developed Risk Mitigation Plan.
  • Created Use-Case diagrams, Sequence Diagrams and Activity Diagrams after accessing the scope of the Project and understanding the business processes.
  • Assisted end users and IT staff in the use of data to satisfy informational and reporting requirements
  • Well versed in writing SQL queries, Creating Data Mapping Documents and performing Data Extraction and Data Compilation using SQL queries.

Confidential, Minneapolis, MN

Business Analyst

Responsibilities:

  • Part of core team for the validation and implementation of ecommerce solution for target.com business platform for multiple sales channels - Business direct (B2B), Consumer Direct (B2C) and Retail channels using Microsoft Project for Web 2.0 architecture with Agile software development.
  • Monitored customer activity with Digital Services and developed corrective action plans to address issues/defects.
  • Participated in the business processes conducted and controlled through Salesforce.com and requirements of the tool
  • Define technical goals and business processes for the ecommerce platform.
  • Experience with packages like Endeca, ATG, FatWire, Sterling Commerce Yantra, Unica, eCommera, DemandWare, etc.
  • Help analyze, troubleshoot, and/or tune Sterling Commerce product performance or deployment issues when required.
  • Responsible for providing technical and functional expertise and direction for the Sterling (formerly known as Yantra) OMS (Order Management System) delivery.
  • Conceptualize and define an ecommerce platform that is highly available, highly scalable, with low maintainability and high performance, built using reusable components and optimized
  • Created estimates, budgets and shuffled resources between tasks as needed.
  • Help develop and propose Sterling OMS-centric processes, policies, and standards
  • Reviewed the data model and reporting requirements for Cognos Reports with the Data warehouse/ETL and Reporting team.
  • Expert knowledge of Sterling Order Management System components, API's, and related Interfaces
  • Created WBS, negotiated Triple Constraints, wrote RFP and evaluated proposals
  • Full project lifecycle experience on several large, complex Sterling Commerce/Yantra solution implementations
  • Worked with internal users for bug management and bug triaging.
  • Played a substantial role in defining processes and in gathering business and functional requirements for selecting the right stock option for the customers.
  • Utilized Requisite Pro for preparing the Business requirements document.
  • Created data models and business process models using Rational Rose. Followed top down leveled technique for building the Business Process Models.
  • Participated in the process of preparing verification master plan to clearly and concisely describe the company's philosophy, expectations, and approach.
  • Interacted with Business Users to generate and review business test cases to upgrade User Interface system.
  • Manage Risks: Risk management and mitigation. Anticipate, enumerate and plan for contingencies.
  • Streamline operations and optimize resources for ecommerce platform.
  • Detailed reporting on pre and post deployment activities and tasks.
  • Define release plans for ecommerce platform with release managers according to gathered information from various IT departments.

Confidential, Irving, TX

Business Analyst

Responsibilities:

  • Worked closely with technology and business user staff to complete workflow improvement and document functional specifications for systems
  • Maintains and updates all the POS related FSD (Functional specification document) at the end of every release
  • Served as a liaison between the Business, Marketing and Technology Department. Enhanced communication lines between executives, managers, and peers.
  • Involved in requirements gathering and system analysis through RUP of an online portal to provide visibility to corporate customers.
  • Developing Use Case Models, Entity Relationship Diagrams (ERD), Activity Diagrams, State Diagrams and Data Flow Diagrams (DFD).
  • Facilitated collection of functional requirements from system users and preparation of business requirement documents using Rational Requisite Pro.
  • Provided project manager with regular status updates assisting the overall project management initiative.
  • Contributed ideas towards building the company's core business and marketing plan; implemented them into the business and functional requirements of the platform
  • Work on the Data Modeling, Entities and Attributes of the Data points and Templates. Prepared interview questionnaires for the clients to gather requirements and prepared Functional Specifications and User Requirements.
  • These specifications included UML-based use case models and activity diagrams, and usability analysis/user interface specification including wireframes and usability analysis.
  • Prepared for each sprint, ensuring all stories are fully defined with user journeys, user stories
  • Developed business requirements document (BRD), User stories, User requirements and functional requirements.
  • Prepared Use Case Models based on Business Requirement documentation gathered through interaction with users.
  • Prepared Flow Diagrams, Sequential Diagrams in MS Visio.
  • Conducted JAD Sessions for understanding the workflow.
  • Conducted Previews and User Acceptance Test (UAT) sessions with the marketing team

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