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Business Analyst Resume

Santa Ana, CA

SUMMARY:

A Business System Analyst with experience in Web and Mainframe environments with excellent program management, analytical and problem - solving skills and the ability to manage multiple projects simultaneously and a unique ability to assess needs, synthesize and translate concepts into concise specifications through. Highly motivated and proactive problem solver with good technical, managerial, and communication skills, which is based on personal character and integrity.

TECHNICAL SKILLS:

Web: Java HTML/XML, Qlikview, SSRS, .Net, Informatica, ETL, SAP, Agile, Microsoft TFS, Microsoft SQL, Mercury Quantity Center, (10.0), Informatica, Cognos, Serena, Load Runner, Win Runner, Teradata Big Data, Toad, Soap, UI/UX, iRise, Adobe Photoshop, Microsoft Active Server Pages (ASP), Loan Origination (Encompass 360) Microsoft SharePoint, Oracle Agile, Qlik, Serena, Tibco, Mortgage applications (Fiserv’s LoanServ™, ISGN’s Tempo®, Altisource’s Equator®, CoreLogic’s CMAX, and Thoroughbred Technologies’ OPUS iNet), Automate BPA, Citrix (SBO,BPM, ShareFile), WireXChange, Manage Engine Service Desk, Bottomline, Blackline, Fiserv (Navigator), Business Analytics, DocuSign.

Mainframe (Legacy): (JES2), Windows (7, Vista, XP, 2000, NT, 98, 95), Microsoft Office (Word, Excel, PowerPoint, Access, Project, Visio), Java Server Pages (JSP), Microsoft Visual Basic, UNIX - AIX (Korn and Shell) Scripting, Access, Rumba Mainframe, IBM/370, AS/400, Cobol, IMS, DB2, CICS, QMF, SPUFI, MVS/TSO, VM/TSO, JCL, Oracle, SAS, Rational Test Manager, (IBM) Clear Quest, Clear Case Rational Robot, Problem Tracking Tool Continuus, Xpeditor, Panvalet, Alchemist, Change Man, IBM WebSphere Studio Asset Analyzer (WSAA),. File aid, ABEND aid, Keynote/Wily (Monitoring tools), Hyperion Reporting, SAS, Crystal Reporting, Team Track, and Daybreak. .

PROFESSIONAL EXPERIENCE:

Confidential, Santa Ana, CA

Business Analyst

Responsibilities:

  • Responsible for analyzing business requirements and determine technical solutions for the assigned business unit. Works as a liaison among stakeholders, communicated, validated and documented requirements for changes to business processes, business reporting and information systems.
  • Performs all duties in accordance with Confidential policies and procedures.
  • Lead application upgrades, releases and new application implementations within the Application Support Department.
  • Responsible for Automate BPA Server Management Console (Workflow and Task) jobs
  • Effectively managing vendors (Fiserv, Bottomline, Blackline) for project and systems enhancements activities and ensure business objectives and service levels have been met
  • Served as the lead resource and designated in house expert for the Application Support department in handling complex issues.
  • Cross trained other business systems analysts to ensure that all foundational institutional knowledge regarding systems, applications, processes and procedures are understood and implemented.
  • Analyzed documents and data to facilitate requirements; proposes and creates technical solutions for the business unit.
  • Supported and monitors IT processes to ensure operational effectiveness and audit compliance.
  • Conducted detailed systems analysis; defines objectives, documents current systems, gathers information on future requirements, prepares systems design and specifications, and defines security requirements.
  • Determine operational objectives by studying partnering business unit functions; gathers information, evaluates output, and specifies requirements and formats.
  • Reviews documentation with business unit stakeholders, clarifies any questions or issues, and presents to the stakeholders for approval and implementation.
  • Created and maintains documentation of processes, reports, applications, and procedures as per department policy.
  • Treated people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
  • Followed policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
  • Performs other duties and projects as assigned.

Confidential, Costa Mesa, CA

Business Analyst - Consultant

Responsibilities:

  • Facilitated business requirements gathering sessions with the business and key technical resources.
  • Created business requirements and technical requirements.
  • Created and presented project status to Business users and Management.
  • Primary contact for technology, Marketing reporting, system integration and process related analysis.
  • Assisted the Project lead with scope management, change management and solution definition.
  • Gather and documented business requirements, formulate use cases, track requirements, provide status and ensure quality of solution throughout the project.
  • Responsible for user acceptance testing and reporting to upper management of completion of quality assurance testing.

Confidential, Aliso Viejo, CA

Senior Business Analyst

Responsibilities:

  • Lead BSA on large scale Carrington Raw data project, which included consulting with business partners and reviewing project proposals to determine goals, time frame, and procedures for accomplishing project.
  • Facilitated business requirements gathering sessions with the business and key technical resources.
  • Created business requirements and technical requirements.
  • Created and presented project status to Business users and Management.
  • Maintain release plan for project and enhancement deployments.
  • Performed data mapping to translate the business requirements into SQL queries that extracted a data element from the correct source database and table.
  • Primary contact for technology, reporting, system integration and process related analysis.
  • Assisted the Project Manager with scope management, change management and solution definition.
  • Created functional and technical specifications documents for Gennie Mae Raw data project and processes.
  • Responsible for leading JAD sessions with Gennie Mae and third party venders.
  • Responsible for leading Sprint daily sprint sessions with development and QA team.
  • Created agile user stories, backlogs from business requirements documents utilizing Microsoft TFS applications.
  • Supported developers with the requirements needed to be extracted from Informatica (ETL) process.
  • Gather and documented business requirements, formulate use cases, track requirements, provide status and ensure quality of solution throughout the project.
  • Responsible for user acceptance testing and reporting to upper management of completion of quality assurance testing.
  • Supported and/or facilitate business requirements, weekly Triage meetings.

Confidential, Covina, CA

Senior Business Analyst - Consultant

Responsibilities:

  • Designed wireframes and implemented clickable mockups, dashboard and workflows.
  • Worked with the business and development team to create workflow.ng a e development team
  • Worked with Development & QA team to implement interaction in product code.
  • Ensuring the quality of the UI/UX through regular bug bash-style reviews.
  • Provided conceptual planning of future UI/UX directions.
  • Created (Agile) user stories from business requirements documents utilizing Microsoft (TFS) applications.
  • Lead design and review sessions with technical and business staff, including all levels of management.
  • Prepared required written documentation to support development, including user stories, business requirements, functional specification and training material.
  • Reviewed project requirements documentation, participated in design sessions and provide stakeholders with risk analysis.
  • Collaborate with developers, quality assurance, operations and business teams in cross functional projects from requirements definition and testing to project planning and implementation.
  • Facilitated business requirements gathering sessions with the business and key technical resources.
  • Provided strong understanding of business process analysis, system analysis and data.
  • Provided subject matter expertise to support provider as needed. Ensure that business practices are represented in support scripts and incident management activities.
  • Worked with offshore developers and QA staff on requirements and testing.
  • In charge of effectively managing project and systems enhancements activities and ensure business objectives and service levels have been met.
  • Created SQL queries to trouble shoot issues and to verify user reports.
  • Created SQL queries and joining multiple tables to verify user reports and files.

Confidential, Irvine, CA

Senior Business Analyst - Consultant

Responsibilities:

  • Redesigned multiple (UI) web pages from ASP to .Net and worked with the UI/UX development team.
  • Designed a major overhaul to the visual presentation of the Recording (BI -Qlikview) website, to emphasize and synchronize with Confidential rebranding.
  • Designed workflow, wireframes and other artifacts for the Recording application.
  • Facilitated business requirements gathering sessions with the business and key technical resources.
  • Responsible for effectively managing project and systems enhancements activities and ensure business objectives and service levels have been met.
  • Redesigned key sections of Title Management (UI) screens. Emphasized consistency in presentation of key visual elements.
  • Created new branding (BI) features and logo’s for the Title Management, including a large library of reusable production art, web buttons/banners and other collateral, and authored an extensive branding guide,
  • Create functional design specifications for low to high complexity solutions.
  • Created SQL queries to trouble shoot issues and to verify user reports.
  • Created functional requirements to the technical requirements specifications.
  • Created project requirements documentation, participated in design sessions and provide stakeholders with risk analysis.
  • Provided strong organization skills and able to handle multiple tasks to meet project deadlines.
  • Managed and command JAD sessions and coordinated peers to accomplish projects and resolved problems.
  • Strong understanding of business process analysis, system analysis and data.
  • Documented project requirements, use cases, business process flow, and business rules.
  • Provided subject matter expertise to support provider as needed. Ensure that business practices are represented in support scripts and incident management activities.
  • Managed UAT efforts and created test cases, test scripts, and defects tracking, and production defect fix validation process.

Confidential, Torrance, CA

Senior Business Analyst - Consultant

Responsibilities:

  • Facilitated business requirements gathering sessions with the business and key technical resources.
  • In charge of effectively managing ADP vendors for project and systems enhancements activities and ensure business objectives and service levels have been met.
  • Managing web-base (BI - SSRS) reporting, data load between different environments.
  • Reviewed project requirements documentation, participated in design sessions and provide stakeholders with risk analysis.
  • Created business ad hoc reports using SQL scripting
  • Strong organization and time-management skills to handle multiple tasks and meet project deadlines.
  • Managed and command meetings and coordinated peers to accomplish projects and resolved problems.
  • Outstanding interpersonal and communication skills, with the ability to effectively interact with internal and external teams at all levels.
  • Ability to think out-of-box and not to be limited to existing designs and implementation
  • Strong understanding of business process analysis, system analysis and data
  • Presentation skills and ability to convey data are required.
  • Ability to assist the Business in translating functional requirements to the technical specifications.
  • Documented project requirements, use cases, business process flow, and business rules.
  • Provided subject matter expertise to support provider as needed. Ensure that business practices are represented in support scripts and incident management activities.

Confidential, Costa Mesa, CA

Sr. Business Systems Analyst

Responsibilities:

  • Responsible for converting an in-house manual Credit monitoring promo code to a web (BI) system.
  • Provided level of effort and project implementation strategies, track progress and deadlines of projects in work queues.
  • Contributed to the product definition process, and interface with other business units such as Product Development, Marketing, and finance.
  • Trouble shot tier one production issues utilizing SQL queries.
  • Created functional design specifications for complexed solutions,
  • Managed resource allocation, schedules and work queues.
  • Self-motivated, resourceful and possessing a high level of initiative.
  • Supervised critical analysis and problem solving skills with strong attention to detail.
  • Provided strong organization and time-management skills to handle multiple tasks and meet project deadlines.
  • Worked closely with the Marketing team in designing (Credit Monitoring) wireframes and gathering business requirements.
  • Worked closely with legal and compliance team to provide the verbiage to be displayed on web page.
  • Developed database design and architecture ETL for fast loading and query processing.
  • Key player in designing (Customer information, Products, APR rates, Terms) data warehouse (Informatica).
  • Manage the integration efforts of OTM with the vehicles data warehouse.
  • Created SQL queries to trouble shoot issues and to verify user reports.
  • Managed projects from start to finish with minimal guidance utilizing (SDLC).
  • Managed (JAD) meetings and coordinated with peers to accomplish projects and resolved problems.
  • Outstanding interpersonal and communication skills, with the ability to effectively interact with internal and external teams at all levels.
  • Provided operational technology background or the aptitude to research and learn complex technologies and processes.
  • Flexible enough to work with different technical skill levels and skill sets.
  • Contribute the ability to think out-of-box and not to be limited to existing designs and implementation
  • Provided strong understanding of business process analysis, system analysis and data
  • Provided the ability to establish and maintain effective cross-functional working relationships with managers, employees, external clients/vendors and/or customers.
  • Created SQL queries and joining multiple tables to verify user reports and files.
  • Contributed presentation skills and ability to convey data are required.
  • Experienced in developing business requirements and/or functional specification documents.
  • Provided the ability to assist the Business in translating functional requirements to the technical specifications.
  • Developed and validate business process and data needs (i.e. Process Flows and data Model)
  • Documented project requirements, use cases, business process flow, and business rules.
  • Managed, plan, and develop UAT efforts, i.e. test cases, test scripts, and defects tracking, and production defect fix validation process.
  • Provided subject matter expertise to support provider as needed. Ensure that business practices are represented in support scripts and incident management activities.
  • Facilitated business requirements gathering sessions with the business and key technical resources.
  • Developed project plans specified goals, strategy, and staffing, scheduling, identification of risks, contingency plans, and allocation of available resources.
  • In charge of effectively managing vendors for project and systems enhancements activities and ensure business objectives and service levels have been met.

Confidential, Irvine, CA

Sr. Business System Analyst

Responsibilities:

  • Provided In-depth knowledge and understanding of (BI) standards and best practices and to keep current with emerging technologies.
  • Managed resource allocation, schedules and work queues.
  • Team builder and a change agent that foster constructive team dynamics and spirit.
  • Managed all aspects of the Loan Origination(Encompass 360)/Credit applications project, including consulting with management and reviewing project proposals to determine goals, time frame, funding limitations, procedures for accomplishing project, staffing requirements, allotment of resources and Statement of Works.
  • Documented project requirements, use cases, business process flow, and business rules.
  • Analyzed Project Requests, Current and Future Processes, Operational Business Requirements, and Develop Project Baselines in coordination with project team.
  • Managed, plan, and develop UAT efforts, i.e. test cases, test scripts, and defects tracking, and production defect fix validation process.
  • Participated in Project planning, scheduling, resource staffing, allocation, and learning vendor contracts negotiation.
  • Developed Business Cases for the all projects. Work with business user to define requirements. Recommend improvements to processes.
  • Created SQL queries to trouble shoot issues and to verify user reports.
  • Supported Project lifecycle by following project processes including planning, scheduling, testing, and status reporting in coordination with other departments and outside vendors.
  • Assisted in User Acceptance Testing to ensure system enhancements meet business requirements without adverse impact to other business areas.
  • Created SQL queries and joining multiple tables to verify user reports and files.
  • Provided subject matter expertise to support provider as needed. Ensure that business practices are represented in support scripts and incident management activities.
  • Reviewed, created and approved project documentations, including estimates, business requirements, design documents, technical documents, test plans, and QA/UAT test results.
  • Facilitated business requirements gathering sessions with the business and key technical resources.
  • Provided overall direction for team responsibilities and priorities, and ensure that the appropriate resources are in place to carry out these responsibilities.

Confidential, Torrance, CA

Senior Business System Analyst

Responsibilities:

  • Responsible for effectively managing project and systems enhancements activities and ensure business objectives and service levels have been met.
  • Designed new web Payment Estimator screens for all Confidential brands. Emphasized consistency in with Confidential presentation of key visual elements.
  • Worked closely with the Marketing and Compliance team in designing payment estimator webpage.
  • Designed new web Payment Estimator screens for all (3) Confidential brands. Emphasized consistency in with Confidential presentation of key visual elements.
  • Worked closely with the Marketing team in designing the (Payment Calculator) wireframes and gathering business requirements.
  • Worked with the Marketing team to create sales dashboard.
  • Developed database design and ETL architecture for fast loading and query processing.
  • Key player in designing (Customer information, Products, APR rates, Terms) data warehouse (Informatica).
  • Manage the integration efforts of OTM with the vehicles data warehouse. new features and logo’s for the Confidential shopping tool, including a large library of reusable production art, web buttons/banners and other collateral, and authored an extensive branding guide,
  • Create functional design specifications for low to high complexity solutions.
  • Created Business and functional requirements specifications.
  • Assisted with Technical requirement with offshore developers.
  • Worked closely with legal and compliance team to provide the verbiage to be displayed on web page.
  • Created project requirements documentation, participated in design sessions and provide stakeholders with risk analysis.
  • Created SQL queries to trouble shoot issues and to verify user reports.
  • Supported developers with the tables and data elements needed to be used with Informatica (ETL) process.
  • Designed the internal schema of a database, depicting the data tables, the data columns of those tables, and the relationships between the tables.
  • Assisted with the integration of the Loan Origination System (Encompass360) to the credit application.
  • Managed Web development process, including requirements gathering, design, development tools and technologies, QA and deployment management.
  • Documented project requirements, use cases, business process flow, and business rules.
  • Created new database tables, defining primary keys and data field.
  • Performed SQL query scripts using database tables with the following commands: unions, joins, updates, inserts, deletes, order by, etc.… to gather the required data
  • Interact closely with Java development teams throughout project's lifecycle.
  • Analyze Project Requests, Current and Future Processes, Operational Business Requirements, and Developed Project Baselines in coordination with project team.
  • Development of Business Case for all projects. Work with business user to define requirements. Recommend improvements to processes.
  • Support Project lifecycle by following project processes including planning, scheduling, testing, and status reporting in coordination with other departments and outside vendors.
  • Developed project plans specified goals, strategy, and staffing, scheduling, identification of risks, contingency plans, and allocation of available resources.
  • Assist in User Acceptance Testing to ensure system enhancements meet business requirements without adverse impact to other business areas.
  • Leveraged thorough understanding of the business process and related information systems to create current business process modeling and mapping ("as - is" and “to - be” process map)
  • Leveraged thorough understanding of business process and system processes to make recommendations and propose technical/non-technical solutions to meet business requirements
  • Provide subject matter expertise to support provider as needed. Ensure that business practices are represented in support scripts and incident management activities.
  • Ability to see and understand the current ‘as-is picture’ and ‘to-be picture’ and articulate to Web application team and to make final decisions.
  • Developed and validate business process and data needs (i.e. Process Flows and data Model)
  • Reviewed, created and approved project documentations, including estimates, business requirements, design documents, technical documents, test plans, and QA/UAT test results.
  • Converted business requirements into technical requirements.
  • Facilitated business requirements gathering sessions with the business and key technical resources.
  • Created and presented project status to TFS Business and Management.
  • Maintain release plan for project and enhancement deployments.
  • Executed testing cycles, document results, and create testing sign-off documentation.
  • Responsible for effectively managing vendors for project and systems enhancements activities and ensure business objectives and service levels have been met.
  • Provided overall direction for team responsibilities and priorities, and ensure that the appropriate resources are in place to carry out these responsibilities.
  • Communicated response and resolution to Web application issues such as outages and performance degradation to business.
  • Executed testing cycles, document results, and create testing sign-off documentation.

Confidential, Torrance, CA

Senior Analyst / QA Lead

Responsibilities:

  • Managed payment incentive application and QA team, which consist of 7 team members.
  • Established QA Management guidelines and practices for payment incentive project.
  • Established Defect Management and Triage process for both TTMS Project and Production Support.
  • Managed development and QA resource allocation for Vehicle Systems QA team to support TTMS Project.
  • Designed the internal schema of a database, depicting the data tables, the data columns of those tables, and the relationships between the tables.
  • Documented project requirements, use cases, business process flow, and business rules.
  • Provided QA Management oversight for ‘surrounding’ projects, Ad-Hoc Hyperion Reporting.
  • Managed vehicles and payment incentive application, QA repeatable process, via Confidential Test Harness, data captures, data load and test planning.
  • Participated in Project planning, scheduling, resource staffing, allocation, and learning vendor contracts negotiation.
  • Created SQL queries to trouble shoot issues and to verify user reports.
  • Created SQL queries and joining multiple tables to verify user reports and files.
  • Maintain SharePoint Documents.
  • Demonstrate Project Management skills and duties for multiple projects.
  • Implement Development team structure, via Technical, QA, and Deployment Leads.
  • Develop and validate business process and data needs (i.e. Process Flows and data Model)
  • Cross train functionality and business rules to both QA and Development members.
  • Established QA process for configuration management.
  • Create QA and Requirements traceability.
  • Ability to see and understand the current ‘as-is picture’ and ‘to-be picture’ and articulate to my team.
  • Create Detailed Business and Technical Requirements for the Project.
  • Post release enhancement documentation and testing via Lessons Learned
  • Assisted in production support and database data clean-up efforts.
  • Managed, and develop User Acceptance testing efforts, (Test cases, Test scripts, Defects Tracking), and production defect fixes.
  • Leveraged thorough understanding of the business process and related information systems to create current business process modeling and mapping ("as - is" and “to - be” process map)
  • Leveraged thorough understanding of business process and system processes to make recommendations and propose technical/non-technical solutions to meet business requirements

Confidential, CA

Business System Analyst / QA

Responsibilities:

  • Developed Business Case for all projects. Work with business user to define requirements. Managed and execute systems and applications UAT.
  • Executed testing cycles, document results, and create testing sign-off documentation.
  • Implemented Development team structure, via Technical, QA, and Deployment Leads.
  • Cross train functionality and business rules to both QA and Development members.
  • Designed the internal schema of a database, depicting the data tables, the data columns of those tables, and the relationships between the tables.
  • Created and implement the Project UAT Test Plan.
  • Provided project test data criteria for all phases of testing.
  • Business liaison for project and functional requirements.
  • Participated in Project planning and scheduling.
  • Developed and validate business process and data needs (i.e. Process Flows and data Model)
  • Provided UAT metrics and status to Project Lead and Managers.
  • Interpreted application detailed business requirement documentation to determine quality and reliability standards. Develop test cases with traceability to detailed business requirements, and also test cases outside the scope of documented detailed business requirements.
  • Evaluated data and written analysis reports to validate or indicate deviations from established functional standards.
  • Provided QA team with validation guidelines and procedures.
  • Created detailed test plan and test cases requirements for the Project.

Confidential, Huntington Beach, CA

Senior Developer/Business Analyst

Responsibilities:

  • Provided Technical and production Support for the Invoicing, Labor, Chargeback, and Time Keeping Systems. In resolving production issues in a timely fashion. Provide cross training (new and seasoned personnel), and members of the development team.
  • Developed Online and batch (IMS, DB2/CICS) programs for various applications.
  • Analyzed Resolve and Document issues reported in production by the business via Production Support.
  • Assisted in production support and database data clean-up efforts.
  • Cross train functionality and business rules to Development members.
  • Developed and validate business process and data needs (i.e. Process Flows and data Model)
  • Managed test plan and test scenario walkthrough sessions.
  • Documented project requirements, use cases, business process flow, and business rules.
  • Created and maintain test scenarios and scripts in streamlining future testing efforts.
  • Helped establish and develop test automation for complex business functionality.
  • Performed all Senior Developer task, i.e. test case, scenario, and scripts for both white and black box testing.

Confidential, Torrance, CA

Senior Consultant

Responsibilities:

  • Interpreted application detailed business requirement documentation to determine quality and reliability standards. Develop test cases with traceability to detailed business requirements, and also test cases outside the scope of documented detailed business requirements.
  • Modified TFS financial applications to conform to Confidential Y2K standards are enforced.
  • Evaluated data and write analysis reports to validate or indicate deviations from established functional standards.
  • Created Detailed Business Requirements for the Project.
  • Created Y2K Online and Batch Unit testing application training.
  • Post release enhancement documentation and testing via Lessons Learned.

Confidential, Torrance, CA

Senior Programmer Analyst

Responsibilities:

  • Provided 24/7 production support for the Warranty/Dealership systems in resolving production issues.
  • Developed and maintain Online and Batch legacy systems.
  • Developed and maintain Production jobs for multiple applications.
  • Production Support point of contact for the Warranty/Dealership applications.
  • Provided resolutions for Production Support Help Desk, in addition to providing a ‘course of action’ for each Production Support issue resolved.
  • Converted customer master database from IMS to DB2 and performed data mapping of the DB2 tables.
  • Accountable for the planning and execution of tests to validate multiple software releases.
  • Prepared test plans, cases, and scenarios from requirements and production support logs.
  • Utilized my interpersonal, strong oral and written communications skills, due to significant interaction with other teams and Help Desk Staff.
  • Utilized customer orientation skills through daily interaction with Help Desk Staff, Solely responsible for Tier 1 Production Support daily issues, which consist have trouble-shoot reported problems, conduct daily monitoring of the system, and prepare periodic system performance reports.
  • Participated in disaster recovery testing.

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