SUMMARY: SKILL:

Requirements Gathering Techniques: Business Architecture Review, Interviews, Story Boarding, Focus Group, Use Case development, Surveys, Legacy Application Walkthrough with Users, JAD Sessions, Mock - Ups

Process Flow/Modeling: AsIs Flow, To: Be Flow, UML, Context Diagram

Business Analysis Tools: MS Visio, MS Word, MS Excel, MS PowerPoint, MS Project, TFS, Requisite Pro, SharePoint

Testing Tools: Confidential QTP, Confidential QC, ClearQuest

Methodologies: RUP, Waterfall, Agile (SCRUM)

Operating Systems: Windows 2010/2008/7/2003/ Vista/XP/2000/NT/98

Servers and Databases: MS SQL server 2008/2005/2000/7.0/6.0 , MS Access, Oracle 10g/9i,8i/8.0.

CRM Technology: Salesforce

Other Technologies: .Net, Java, Angular

PROFESSIONAL EXPERIENCE:

Confidential, NYC

Lead Business Analyst

Environment: Microsoft Windows 10, HPQC, Clear Quest, Java, Microsoft SharePoint, Microsoft Project, MS Office Suite, MS Visio.

Responsibilities:

• Identify and document Business Requirements for four major risk areas: internal controls, IT risk assessments, business risk assessments, and compliance risk assessments.
• Created Business Requirement Document (BRD) and Functional Requirement Document (FRD) based on RUP and Agile framework.
• Responsible for maintaining Project SharePoint site to facilitate document version tracking and user learning repository.
• Created and maintained Use cases, Use case diagram, Activity diagram, and other flow charts and Training material for the GRC tool application.
• Facilitated and conducted user interview workshops with all SMEs to document their current state of risk assessment processes.
• Documented all collected risk processes in MS Visio using business process modelling methodology.
• Worked with SMEs to create mock-ups for various forms and workflows to be used in the GRC tool application.
• Conducted data gap analysis sessions with various SME’s to document the various data requirements for the application including extracting Global Users list, Organization Structure Information and Risk Libraries for selection.
• Identified and documented Gaps between Off the Shelf GRC tool application and desired future state by the client for customized configuration of the application.
• Acted as a liaison between internal IT Department, Business and external GRC tool software vendor to track and report open issues, actions, risks & dependencies during the project.
• Worked with the QA team using ClearQuest and HPQC for User Acceptance Testing and Defect tracking.

Confidential, Mt. Laurel, New Jersey

Business Analyst

Environment: Microsoft Windows 7/XP, HPQC, Clear Quest, Java, MicrosofT TFS, Microsoft Project, MS Office Suite, Microsoft Visio, Microsoft SharePoint

Responsibilities:

• Gathered systems requirements from various departments like finance, sales, accounting, Information Systems (IS) through various surveys and interviews.
• Documented current state and future state business processes in the form of use case scenarios.
• Facilitated meetings with users and stakeholders to identify problems, resolve any open issues & resolve defect queries.
• Used Microsoft Visio, Excel and Powerpoint to create mockups for application pages and related reports.
• Conducted JAD with end users, SMEs and IT to document user stories for the application.
• Responsible for interacting with developers to make sure they understand the requirements and are able to meet the expectations.
• Involved with the QA team to report defects and conduct User Acceptance Testing.
• Assisted QA team in creating Test Plans, Test Scenario and Test cases.
• Created mock-ups and provided reviews and feedback on test cases and test scripts.
• Involved in cost and resource estimation and budget tracking.

Confidential, Hartford, CT

Business Analyst

Environment: Microsoft Windows 7, HPQC, Clear Quest, Java, MicrosofT SharePoint, Microsoft Project, MS Office Suite, Microsoft Visio

Responsibilities:

• Worked with the client to gather requirements, Approval of CR (Change request), Design and Implementations. Organize meetings between Client and developers.
• Worked on two types of claims: Professional and Institutional.
• Analyzed enhancements required to be made to ICD 10 Electronic Transaction Standards.
• Analyzed requirements for 1CD 9-1CD 10 compliance for State of Connecticut MMIS information system.
• ICD 10 requirements validation with State department for claims that support health insurance for Medicare/Medicaid Qualifiers.
• Translated business requirements and information architecture requirements into functional specifications for the Collaboration, Communication, and Productivity.
• Attend/Coordinate the Requirements, Architecture and Program design walkthroughs.
• Developing test strategy and test plan documents, design and develop test cases and test scripts and test data for System, Regression and User Acceptance Testing.
• Holding review meetings with the business and developments teams for resolving issues and defects.
• Worked on the Test Case development and Defect Management using rational tools.
• Worked as a liaison between business stakeholders and IT development team to gather requirements, system analysis, reporting, process mapping, understand business process and problems, providing new solution and developing accurate BRD and FRD.
• Utilized Microsoft TFS to manage the team’s Software Development Life Cycle including requirements management and requirement reporting.
• Performed Gap Analysis, analyzed business processes and recommended solutions in regards to content management and workflow.