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Sr. Business Analyst Resume

Chevy Chase, MarylanD

SUMMARY:

Senior Business System Analyst with 9 years of progressive experience in successfully directing complex projects, developing strategies and leading high performance teams to execute key initiatives. A proven, innovative thinker and leader adept at cultivating both IT and Business Partnerships and building lasting relationships across all global business sections. Specialized knowledge and strong experience in Business Analysis, Business Requirement Management, and Client Relationship Management to consistently transform business improve operations and increase profitability.

CORE COMPETENCE:

  • Strong Knowledge of Insurance Property and Casualty Domain.
  • Thorough Understanding of Software Development Life Cycle (SDLC), involved in various phases like Requirements, Analysis/Design, Development and Testing.
  • Rich experience in translating Business requirements to understandable IT systems requirements
  • Extensive experience in Guidewire PolicyCenter, ClaimCenter and Billing Center.
  • Knowledge of Duck Creek Policy and Billing System.
  • Maintain perseverance to drive and sustain the changes that occur in an organization, while being resilient and flexible, and inspiring and motivating the team.
  • Manage executive reporting requirements and information request.
  • Effective communication skills and record for coordination between globally located teams.
  • Delivering projects under stringent timelines and high pressure.
  • Excellent verbal and written skills, especially with regards to presenting findings to both technical and non - technical audiences.

FUNCTIONAL SKILLS:

  • Project Management
  • Risk Management
  • Excellent Communication Skills
  • Negotiating Skills
  • Strong Elicitation Skills
  • Business Requirement and Business Case Development
  • Leading SCRUM sessions.
  • Process Mapping
  • Logical Data Modeling
  • System UI Design
  • Use Case Development
  • Designing Metrics and KPIs
  • Visual Modeling

TECHNICAL SKILLS:

MS: Visual Studio, Excel Spread Sheets, MS Office, MS Word, Rational Requisite Pro, Rational Team Concert, Power point.

TOOLS: Guidewire PC, Guidewire CC and Guidewire BC, Universal Application, Nextgen, Omni, Group Facts, Quality Centre, JIRA, Bugzilla, IBM OPTIM.

OPERATING SYSTEM: Windows XP, 7, 8, 10, Unix, Mobile OS.

PROGRAMMING LANGUAGE: Gosu, C, C++, Tenfold, Core Java

PROJECT METHODOLOGIES: SDLC, Rational Unified Process (RUP), Unified Modeling Language (UML), Agile Management (RM) & Waterfall methodologies.

RDBMS: SQL Server and Oracle, SQL Management Studio, AWS, AZURE, DB2, TOAD.

PROFESSIONAL EXPERIENCE:

Confidential, Chevy Chase, Maryland

Sr. Business Analyst

Responsibilities:

  • Utilized the guidelines and artifacts of the Rational Unified Process (RUP) to develop a detailed Implementation of Rational Unified Process effort for Guidewire ClaimCenter Integration in different iterations and phases of the Software Development Life Cycle (SDLC).
  • Performed GAP analysis on the traditional claims system and newly integrated ClaimCenter and carefully elaborated application enhancement specifications detailing in scope/out of scope items, as-is/to-be process maps and critical test scenarios.
  • Requirements for various User Stories relating to ClaimCenter functional areas like FNOL, Claims Financials, Loss Assessment, Subrogation, Recovery, Salvage, Activities, Litigation Management, Car Rental Management, Bulk Invoices, Contact Management, Document Management, Medical Bill Review etc.
  • Gathered business Requirements using various Elicitation Techniques such as Interviews, Brain storming sessions, JAD Sessions with Focus Groups and more for Claim Database Upgrade to Guidewire Insurance Suite.
  • Created and maintained User Stories by interviewing the SMEs, Claim Specialists, Claim Adjusters, Field Investigators etc. to capture the process flow from First Notice of Loss (FNOL) to Claim-case closure, to communicate the requirements to development and testing teams.
  • Gathered Product Backlog on the traditional claims system and newly integrated ClaimCenter and carefully elaborated application enhancement specifications detailing in scope/out of scope items, as-is/to-be process maps and critical test scenarios.
  • Worked with claim specialists in specifying the requirements for Incident Permissions Incidents, Exposures, and Claims Incident Entity and their Subtypes.
  • Worked with quality control teams to develop Test Plans, Test Cases and test scripts based on functional performance criteria and usability.
  • Frequently used Requirements Traceability Matrix (RTM) for identifying and tracing the linkages among ClaimCenter and PolicyCenter.
  • Preparing configuration requirements and UI mockup screens.
  • Interacted closely with End users from Underwriting & Claims teams and SMEs to understand and gather the business needs and requirements.

Confidential, Portland, Oregon

Sr. Business Analyst

Responsibilities:

  • Study and Analyze of Business Design Documents and convert them to into Functional Requirement.
  • Study and analyze all the need of business and their business logic.
  • Supporting the current Mainframe and open Systems Applications.
  • Work on Insurance rating and quote algorithms.
  • Provide expert advice for customer problems on Omni/Open System environments.
  • Monitoring error logs, fixing problems and tuning parameters on Application Servers like Web Logic/Web Sphere.
  • Involved in database connectivity using JDBC database and connection pools. Managing and monitoring the JVM performance by Web Logic Heap Size, garbage collection, JDBC Pools.
  • Involved in RFE of new project and initiatives with legacy systems.
  • Extensive experience working on database and setup test datahub for application.
  • Extensively used ADODB objects for Database Verifications.
  • Performed Web Services Testing Automation using Web Services Protocol.
  • Work with onsite offshore architecture.
  • Work closely with the other members of the Functional and BI team in requirement analysis, design reviews, testing and documentation for software developed in Agile Environment.
  • Co-operate with the BI team to insure the effectiveness and quality of the components and systems developed.
  • Provide technical guidance to all levels personnel regarding the design, coding and testing.
  • Conducting regular Code Reviews to give valuable design suggestions and actively involved in cross-team
  • Anticipate and escalate risks and issues to the customer promptly along with remedial contingencies wherever possible.
  • Extensive experience on working AWS and AZURE environment.
  • Providing Retirement Planning applications such as Omni, Group Facts etc. Responsible for reviewing and issuing the test planning documents for all the regression phases like system and pilot testing.
  • Setting up end to end support procedure documents.

Confidential, Norwich, Connecticut

Sr. Business Analyst

Responsibilities:

  • A good understanding of Guidewire -Billing Center functionalities: Activity Patterns, Billing Plan, Payment Plan, Payment Allocation Plan, Return Premium Plan, Commission Plan, Delinquency etc.
  • Working for GW Billing Center Integration and Configuration with Business team.
  • Interact with Customer and Business group and provide valuable suggestions on System functionality in finalizing the requirements for the project.
  • Study and Analyze of Business Requirement Document and prepare the Functional Requirement documents for the project team.
  • Work on Insurance rating and quote algorithms.
  • Responsible for working in migration from legacy system to Guidewire system.
  • Developed business requirements documenting workflow and process, for migration of personal auto policy to Guidewire platform.
  • Migrated SQL Server 2005 Data Transformation Services (DTS) packages from SQL Server Enterprise manager to SSIS 2008 Packages by using DTS Package Migration Wizard tool.
  • Worked on Business Use cases and update the requirement based on that.
  • Gathering the requirement and document in the story card format for the Guidewire.
  • Work with onsite offshore architecture.
  • Work closely with the other members of the Functional and BI team in requirement analysis, design reviews, testing and documentation for software developed in Agile environment.
  • Identification of High level Scenarios, Review Test Cases external stake holders to enable appropriate test coverage for various work packages.
  • Provide technical guidance to all levels personnel regarding the design, coding and testing.
  • Anticipate and escalate risks and issues to the customer promptly along with remedial contingencies wherever possible.
  • Setting up end to end support procedure documents.
  • Liaising with product support group in knowing the business demands and preparing the functional requirement according to the business demands
  • Responsible for the correct test coverage with respect to the business requirement and testing the scope.
  • Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database.
  • Interacted with business heads to finalize the product backlog for the Guidewire application.
  • Involved in General Ledger Integration in BillingCenter
  • Responsible for elaborating Billing Center integration user stories such as Integration to Agency Management system, Process commission payment via Enterprise Payment Services, Integration to commission management center, BC to PC custom integrations.
  • Actively conducted SCRUM meetings and ensured all agile project techniques are used in accomplishing the tasks based on the dead-lines.
  • Worked with SCRUM Master, Business Owners, Project Sponsor, SME and Guidewire Consultants to define Product Backlog, Sprint Backlog and estimate efforts for user stories.
  • Worked in Guidewire Policy Center Web Services, Event Messaging, XML parsing.
  • A good understanding of Guidewire -Policy Center functionalities: Policy Submissions, Policy Changes, Policy Renewals, Policy Cancellations, Policy Reinstatements and Policy Rewrites.
  • Interact with Customer and Business group and provide valuable suggestions on System functionality in finalizing the requirements for the project.
  • Working for GW Policy Center Integration and Configuration with Business team.
  • Study and Analyze of Business Requirement Document and prepare the Functional Requirement documents for the project team.
  • Work on Insurance rating and quote algorithms.
  • Work with onsite offshore architecture.
  • Guiding the team of 2 members of offshore team.
  • Work closely with the other members of the Functional and BI team in requirement analysis, design reviews, testing and documentation for software developed in Agile environment.
  • Worked on Business Use cases and update the requirement based on that.
  • Co-operate with the other BI team to insure the effectiveness and quality of the components and systems developed.
  • Identification of High level Scenarios, Review Test Cases external stake holders to enable appropriate test coverage for various work packages.
  • Provide technical guidance to all levels personnel regarding the design, coding and testing.
  • Anticipate and escalate risks and issues to the customer promptly along with remedial contingencies wherever possible.
  • Defines and implements Business requirement for major projects like EDGE, ISO, Quote Proposal.
  • Requirements clarification with clients.
  • Responding team lead for all the deployment Go-No Go decision calls to provide the crucial inputs to the deployment managers.
  • Responsible for the correct test coverage with respect to the business requirement and testing the scope.
  • Share knowledge and lessons learnt at the end of the work-unit deliverable.
  • Knowledge sharing and providing application hands on support and mentoring the new joiners in the project.
  • Established and maintained relationship between requirements for consideration during change management and requirements allocation using Team Foundation Server.
  • Performed migration from the in-house legacy based underwriting, policycenter and Claimcenter applications to GW.
  • Actively conducted SCRUM meetings and ensured all agile project techniques are used in accomplishing the tasks based on the dead-lines.
  • Worked with SCRUM Master, Business Owners, Project Sponsor, SME and Guidewire Consultants to define Product Backlog, Sprint Backlog and estimate efforts for user stories.
  • Worked with the business and developers to test End to End Personal Lines business processes.
  • Worked in Guidewire Policy Center Web Services, Event Messaging, XML parsing.

Confidential, Brea, California

Sr. Business Analyst

Responsibilities:

  • A good understanding of Guidewire -Policy Center functionalities: Policy Submissions, Policy Changes, Policy Renewals, Policy Cancellations, Policy Reinstatements and Policy Rewrites.
  • Interact with Customer and Business group and provide valuable suggestions on System functionality in finalizing the requirements for the project.
  • Working for GW Policy Center Integration and Configuration with Business team.
  • Study and Analyze of Business Requirement Document and prepare the Functional Requirement documents for the project team.
  • Work on Insurance rating and quote algorithms.
  • Work with onsite offshore architecture.
  • Guiding the team of 2 members of offshore team.
  • Work closely with the other members of the Functional and BI team in requirement analysis, design reviews, testing and documentation for software developed in Agile environment.
  • Worked on Business Use cases and update the requirement based on that.
  • Co-operate with the other BI team to insure the effectiveness and quality of the components and systems developed.
  • Identification of High level Scenarios, Review Test Cases external stake holders to enable appropriate test coverage for various work packages.
  • Provide technical guidance to all levels personnel regarding the design, coding and testing.
  • Anticipate and escalate risks and issues to the customer promptly along with remedial contingencies wherever possible.
  • Defines and implements Business requirement for major projects like EDGE, ISO, Quote Proposal.
  • Requirements clarification with clients.
  • Monitoring defects and taking preventive and corrective actions.
  • Coordinating with end to end network environmental teams to make sure that all the required test elements are in place.
  • Setting up end to end support procedure documents.
  • Liaising with product support group in knowing the business demands and preparing the functional requirement according to the business demands
  • Responsible for elaborating Billing Center integration user stories such as Integration to Agency Management system, Process commission payment via Enterprise Payment Services, Integration to commission management center, BC to PC custom integrations.
  • Established and maintained relationship between requirements for consideration during change management and requirements allocation using Team Foundation Server.
  • Performed migration from the in-house legacy based underwriting, policycenter and Claimcenter applications to GW.
  • Actively conducted SCRUM meetings and ensured all agile project techniques are used in accomplishing the tasks based on the dead-lines.
  • Worked with SCRUM Master, Business Owners, Project Sponsor, SME and Guidewire Consultants to define Product Backlog, Sprint Backlog and estimate efforts for user stories.
  • Worked with the business and developers to test End to End Personal Lines business processes.
  • Designed new and enhanced existing ETL packages using SSIS for batch loads of the enterprise data warehouse, MDM system and related data marts used for retail sales analysis and marketing. Source data included flat files, database queries and XML files.
  • Worked in Guidewire Policy Center Web Services, Event Messaging, XML parsing.
  • Responsible for the correct test coverage with respect to the business requirement and testing the scope.
  • Knowledge sharing and providing application hands on support and mentoring the new joiners in the project.

Confidential, Illinois, Chicago

Business Analyst

Responsibilities:

  • A good understanding of Policy Center functionalities. Deep knowledge of Property and Casualty Insurance.
  • Knowledge of Duck Creek Policy and Billing System.
  • Work on production incident and analyze the impact of issue.
  • Responsible for resolution of daily production incidents.
  • Interact with Business group and provide valuable suggestions on System functionality in finalizing the requirements for the project.
  • Study and analyze the commercial lines of business and their business logic.
  • Work on Insurance rating and quote algorithms.
  • Creating and modifying insurance rating algorithms to get correct premium calculations.
  • Involved in the premium calculation based on the different exposure units, coverage, limits, deductibles etc.
  • Follow the ISO guideline for the premium calculations and the algorithms creations.
  • Work with onsite offshore architecture.
  • Guiding the team of 6 members of offshore team.
  • Work closely with the other members of the Functional and BI team in requirement analysis, design reviews, testing and documentation for software developed in SDLC environment.
  • Co-operate with the other BI team to insure the effectiveness and quality of the components and systems developed.
  • Provide technical guidance to all levels personnel regarding the design, coding and testing.
  • Defines and implements Business requirement for major projects like EDGE, ISO, Quote Proposal.
  • Requirements clarification with clients.
  • Setting up end to end support procedure documents.
  • Liaising with product support group in knowing the business demands and preparing the functional requirement according to the business demands
  • Responding team lead for all the deployment Go-No Go decision calls to provide the crucial inputs to the deployment managers.
  • Share knowledge and lessons learnt at the end of the work-unit deliverable.
  • Knowledge sharing and providing application hands on support and mentoring the new joiners in the project.

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