SUMMARY

• 7 years of progressive working experience as a business analyst and requirement analyst in ORACLE finance, billing, telephony IVR retail, insurance banking, federal Content Managing Systems (CMS) and mobile applications.
• Experience in ORACLE ERP, financial transactions, NACHA requirements, ACH Credit Card batch - processing mechanisms, insurance claims, data conversion and web services API implementation.
• Experience in creating business, functional and non-functional requirement documentation for various platforms and applications. Managed backlog user stories for mainframe, web, finance, insurance, IVR and other production support projects.
• Knowledge of financial processes, terminology and experience with COTS products, ERP, PEGA BPM systems, CMS, Salesforce, Force.net, CSD, SharePoint and legacy applications.
• Delivered IVR telephony web services and agent call center APIs flows for Verizon, Sprint and Mexican clients. Delivered restful API development and technical writing scope requirements for IVR/CTI and web platform projects.
• Organized product backlog, conducted and managed solicitation session /functional design sessions for Joint Application Design sessions (JAD)/ Minute Meetings and RACI matrices.
• Successfully delivered mobile IOS, Android and Windows applications project for ADT and Marriott clients. Provided mockup and mapping documentation. Involved in mobile UI/UX design wireframes and development.
• Involved in .Net to ORACLE Data migration projects for mainframe applications using Informaticia and other data tools.
• Experience in Salesforce and Force.com integration for servicing field technicians and other platforms.
• Coordinated efforts with product owners, SME's for system functionality designs and conversion of backlog stories into user stories in Rally, JIRA Confluence and IBM Rational DOORS software.
• Experience in requirement traceability matrix (RTM)/defect tracking tools such as Rally, JIRA, Confluence, SharePoint and HP ALM Quality Center.
• Good knowledge with Agile Scrum, iterative and Waterfall SDLC development processes.

TECHNICAL SKILLS

• Oracle ERP, Cloud Solutions, ASP.NET, SQL, DB2, Microsoft Suite, IBM Rational Doors, Requirement gathering, RTM, Middleware, CRM, JMS, Broker
• Rally Software, JIRA Confluence, System Integration, CSD, Mainframe, legacy AS400, Google Analytics, SOUP UI Web Services
• API, Telephony IVR Ayaya Switch, Mainframe Systems, JAVA, JavaScript, Data Warehouse migration, Data Conversion, Informatica
• Data analytics reporting, IVR, PEGA BPM, PCI, Salesforce, API Gateway TIBCO/Layer7, Microsoft Team Foundation Share, SharePoint CMS and WordPress

PROFESSIONAL EXPERIENCE

Senior Business Analyst

Confidential

Responsibilities:

• Managed and delivered requirements and supporting documentation for redesign of information architecture of department of education’s website.
• Responsible for production deployments of NCES.ED.GOV
• Worked with product owners and stakeholders to deliver business critical requirement documentation.
• Worked with UI team to document redesign efforts analysis and deliverables.
• Created user stories and other supporting documentation.
• Involved in delivering scrum related activities, including sprint planning, scope analysis, project timelines deliverables and retrospectives.
• Used Microsoft Team Foundation Share, SharePoint and JIRA for project deliverables.

Confidential

Technical Business Analyst

Responsibilities:

• Managed delivery of IVR channel specific requirements, web services delivery, user stories, backlog and production support. This includes APIs for Sprint, AT&T and Verizon clients to trigger call flows requirements.
• Managed and delivered documentation and user stories of backend web services APIs for IVR, web and mainframe domains.
• Delivered IT service delivery integration of call flows, queuing, routing and CTI integration for Avaya call center products.
• Participated in development, enhancement, testing and implementation of IVR applications, routing logic, CTI, reporting and associated integration to backend systems.
• Involved in design documentation efforts for building of backend API for system integration with Computer Telephony Integration (CTI), Web channel and front-end PEGA application.
• Conducted and managed Joint Application Design (JAD) sessions for epics, users’ stories and production support analysis.
• Lead API requirements gathering, developing use case documentation and collaborating with business partners to deliver business logic API solutions.