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Business Analyst Resume Profile

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HarrisburG

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OBJECTIVE

I'm searching for a full time, career position in various fields I have expertise in i.e. IT support, human/social services, purchasing/procurement, quality assurance, medical claims adjudication, billing, managed care assistance as well as administrative and sales support.

EXPERIENCE

Confidential

Business Analyst

Reviewed welfare applications, made eligibility determinations and authorized benefits, processed recertifications, maintained verbal/written contact with clients. 8/2008-10/2013 Business Analyst 2 duties: handled IT support issues reported by phone and computer for DPW system users, utilized the Remedy IT ticket system to document each issue, reset passwords, unlocked accounts, performed system overrides, resolved issues in my level of authority, escalated issues of more technical nature, conducted automated and manual testing for new systems prior to new system implementation.

Confidential

Quality Assurance Rep

Performed a variety of quality assurance/sales support functions in the Yellow Pages advertisement dept. Audited and performed quality checks for ads, ensuring each met proper quality, standards and ethics determined by Verizon. Forwarded errors back to sales staff to resolve and return by assigned deadlines. Acted as back up supervisor for sales in sales supervisors absences.

Confidential

Claims Adjuster/Member Services rep

Assisted managed care member inquiries, both written and by phone concerning various managed care related issues. Processed claims, performed system overrides for claims rejected in error and assisted in the formal complaints, appeals and grievance process. Filled in as TA tech asst supv when needed.

Confidential

Purchase Agent/Buyer

Processed purchase and sales orders using MAS90 systems, contacted vendors and coordinated purchases and deliveries. Processed accounts payables to vendors for purchases, handled customer calls for orders, status of orders, and processed customer payments via accounts receivable system.

Confidential

Administrative/Records Management Spec

I maintained military records updating geographics, demographics, life insurance, training, travel and typed letters for officers.

Confidential

Medical Billing/payroll clerk

Billed multiple insurance providers for home health care services, entered nursing staff time sheets for payroll, updated medical records with procedure/diagnosis codes, acted as liason between patient representatives and nursing staff, scheduled home health visits.

Confidential

Rental Services Agent

Processed rental car transactions, refunds, reservations, assisted customers with maps, directions, hotels, local business addresses, etc.

Confidential

Customer Service Rep/Data Entry Clerk

Performed a variety of long term temporary assignments in the customer service, administrative specialist and data entry fields.

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