Senior Business Analyst Resume

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Analyst

Responsibilities:

Validation and release of EA Compliance Holds through Confidential Commerce Orders (OMS) module of Confidential Commerce Workspace Software Subscriptions and Services (CCW - R).
Validation and processing of MSLA Usage and Offer types from Direct and Partner Led Customers.
Processing and upload of MSLA Usage Files via Subscription Billing Platform (SBP Tool) for invoicing.
Documenting and tracking of data usage, data subscriptions and data offer types.
Converting raw data on invoicing revenue, compliance hold release metrics and usage counts into quantifiable data calculated and filtered via Pivot tables.
Creation and regular updating of Dashboards and Monthly Reports to monitor and progress data subscription usage and revenue metrics.
Ad hoc L1/L2 support for EA team escalations regarding Orders, Compliance Holds, Customer Welcome Kits, start date changes, Subscription Change/Billing Adjustment requests (also known as True Forwards) and redirecting of out of scope licensing and Smart Account issues.
Creating, tracking and resolving cases through Salesforce Lightning uCRM and PegaCRM systems.

Confidential

Senior Business Analyst

Responsibilities:

Smart Account Adoption team. Communication with external clients and customers for configuration and activation of Confidential Smart Account and Smart Licensing.
Determining validation, approval or rejections of Smart Account requests.
Use of newly implemented ServiceNow applications Asset Management, Software Asset Management, Contract Management and Procurement .
Coordination with Smart Licensing and Trade Ops teams over export validations, licensing restrictions and licensing related queries
Adding/Verifying the validity of CCO’ID.
Participated in UAT in Smart Account and UCRM changes for Operations Team
Customer tracking using Salesforce Lightning, integrated with PegaCRM and customized for Confidential SA Adoption and SL teams.

Confidential

Agile/SCRUM Project Manager

Responsibilities:

Work with PS&T team (Partner Solutions and Technologies) to enhance and maintain internal applications, migrating to new data platforms while decommissioning applications from legacy systems in 2-3 week Sprint Cycles.
Conducted internal survey and preparation for application owners for decommission of platforms SSI and Fusion prior to migration to new PIM and SLP platforms.
Supplemented decommission of software platforms with the decommissioning of respective hardware platforms and switching to larger capacity servers and storage sites.
Facilitated development team cleanup and purge of 507 unused audiences from a total of 4061 existing audiences for the educational application SEED. Close work with DevOps team.
Unsubscribed users of applications within platform MDM prior to migration of respective APIs to SLP platform.
Consolidating and handling of L1/L2 Central Station tickets for a number of internal application systems including, PIM, TM, and SLP (Sales Platform)
Creation and maintenance of intranet pages on internal ConnectMe portal for release plans concerning PIM, SLP, Procure to Report and TM (Territory management). Created User Stories as necessary.
Published weekly updates for PIM, SLP and TM applications PS&T team. Update of dashboards on ConnectMe portal.
Working with different product owners to transition applications during data migration process. Worked on Production, Dev and UAT environments.