SUMMARY

• Seven years of experience as a Business Systems Analysts in Financial/Banking & Insurance domain
• Experience in Software Development Life Cycle (SDLC) experience includes Analysis, Design and Review of Business and Software Requirement Specifications; Development and Testing.
• Knowledge in Data Modeling and Process Modeling using a structured approach using MS Visio, Enterprise Architect.
• Experienced as a Salesforce Business Analyst and worked closely with business leadership, key stakeholders, developers and client to identify, implement and distribute salesforce process & system solution to increase efficiency and reduce operation costs in a global Salesforce environment.
• Working knowledge SDLC using methodologies such as Waterfall, RUP, Agile /Scrum.
• Experience in working on Guidewire Insurance Suite applications - Policy Center, Billing Center and Claim Center
• Proficient in using UML for Business Process Modeling, Use Cases, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, Collaboration Diagrams, Class Diagrams, Wireframe prototypes and document them using Microsoft Visio.
• Experience on Preparation of Test Plan, Test Procedures, Manual and Automation, Test Scenarios, Test Scripts, Report Defects.
• Design and review of various documents including the Software Requirement Specifications (SRS), including USE Cases, Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), High Level Design Document (HLD), Requirement Traceability Matrix (RTM) and testing documents.
• Conducted various JAD sessions with business users and separately with development, QA teams.
• Worked efficiently on multiple projects spanning over different releases at the same time
• Expert in writing detail system use cases, developing business test cases, and working with QA teams during testing phase thereby facilitating acceptance testing with stakeholders and business users.
• Experienced in performing Business Process Reengineering/Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Knowledge in Data Modeling and Process Modeling using a structured approach using MS Visio, Enterprise Architect.
• Hands on experience in creating SQL Queries, Stored Procedures, Triggers, Views, Indexes in SQL Server with a strong understanding of data & analytics.
• Worked on Rally to report time, estimates and track the iteration status, created timelines for each sprint to keep track of everyday work by each member of the team.
• Expert in MS Office Products such as Word, Excel, Project, Power Point, Access, Visio.
• Involved in generating test cases, test scripts and resolving User Acceptance Testing (UAT) issues by communicating with QA team.

PROFESSIONAL EXPERIENCE

Confidential, Neenah, WI

Business System Analyst

Responsibilities:

• Provided accurate and timely information to all external and internal stakeholders.
• Utilized best practice requirements-gathering techniques to elicit, analyze and document requirements
• Developed Data Flow Diagrams and Data mapping, illustrating the flow of data from the front-end Guidewire Claim Center into the Application Database Tables.
• Responsible for Requirement gathering, Business Process flow, Business Process Modeling and Business Analysis with Document and Records Management
• Created best-practice requirements deliverables, such as use cases, system process flows and context diagrams
• Review RFP responses and estimates from multiple vendors offering Policy Administration system (PAS), Claims & Billing modules in support of accounting, claims and underwriting departments
• Able to lead and facilitate business process mapping and use business processes as a starting point to perform GAP analysis
• Worked extensively with the end users team in understanding the business rules and writing requirement specs, technical specs and mapping documents from staging to data mart, cubes and reporting needs to the end user community which includes underwriting, claims, finance, technical accounting, and actuarial departments.
• Investigating and resolving data issues across platforms and applications, including discrepancies of definition, format and function.
• Created wire frames, process maps, visual specification, and dataflow models to describe intended user experience.
• Ensured the requirements accurately and sufficiently describe business needs and have been translated to technically efficient and effective requirements.
• Writing Complex SQL queries and optimizing SQL Queries
• Advised business partners on the technical implications of business requirements.
• Defined and applied standards and quality criteria to ensure consistency and a full audit trail of work.
• Worked with team members to ensure business and functional requirements are well understood and documented.
• Created and managed project templates use case project templates, requirement types and traceability relationships on SharePoint.
• Collaborated closely with IT developers and quality assurance staff to ensure that requirements are clearly defined and understood and supported by solution outputs.
• Reviewed and signed off on technical designs and their ability to meet business needs.
• Conducted and participated in walkthroughs to generate consensus, maintaining quality and resolve issues among different stakeholders in the SDLC.
• Prepared the requirements traceability matrix to ensure that all the business requirements are traced to system requirements and all system requirements are traced to one or more test cases.
• Worked closely with QA and Developers to clarify/understand functionality, resolve issues and provided feedback to nail down the bugs.

Environment: SQL Server, Agile, MS Office, MS Project, Guidewire Policy Center, SharePoint, MS Visio, HP ALM/Quality Center

Confidential

Business System Analyst/ Salesforce Business Analyst

Responsibilities:

• Gathered, documented and presented operation data & requirements from key stakeholders including the sales team, client pool, upper and mid-management.
• Conducted GAP Analysis prior to integration platform solutions withing a defined project scope.
• Provided Salesforce support to new and current team members withing DevOps, Sales, Support, and Management departments.
• Performed Functional Requirement reviews and walkthroughs with the designers, developers and stakeholders
• Sat with development team who working with SharePoint to design the User Interface development phase to ensure the design is according to user requirements
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation
• Educate team to gain knowledge on SCRUM Methodology and using Rally for User story and Task estimation.
• Developed models to project revenue and costs to support budget forecasting and strategy development. Prepared standard monthly reporting.
• Performed Data mapping between source systems to Target systems, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data
• Worked on SQL Server, Query database to extract a set of data for the required condition to support analysis and manipulate using excel to arrive at a conclusion
• Prepared Business Requirement Documents (BRD's) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Involved in creating PNR records, passenger records, with unique reference number.
• Ensured financial statements are accurately stated via in-depth review/analysis of system generated revenue and expense activity reports.
• Assist in translating business requirements into reporting and modeling.
• Conducted feasibility study and GAP analysis before implementing a new feature or developing a new product
• Worked on data analysis, data profiling, data modeling, data mapping and testing for a given task
• Worked in Agile Methodology Environment.
• Performs research and analysis of business requirements in the creation of data specifications used in waterfall modeling
• Documented requirements associated with Change Requests
• Create and implement Customer Service plans. Use MS Project to monitor and track progress.
• Thoroughly studied the requirements for the process re-engineering

Environment: Microsoft Office Suite, UNIX, SQL, SQL Server, Agile, SDLC, MS Project, UAT, Requirement Gathering, BRD, Etc.

Confidential, Boston, MA

Business Systems Analyst

Responsibilities:

• Acted as primary liaison between business users and IT Team, elicited requirements and business process information and documented them in BRDs and FSDs.
• Conducted Joint Requirement Planning (JRP) sessions with Stakeholders, SMEs, and Joint Application Development (JAD) sessions with IT groups. Identified the key changes, and participated in Stakeholder Management to communicate effectively with them.
• Worked in Agile, scrum, and sprint environment in order to change the requirements and features set.
• Prepared and analyzed As-Is and To-Be in the existing architecture and performed Gap Analysis and created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of business from conceptual to procedural level.
• Created user storyboards, wireframes, and system prototypes. Also, involved in system designing considering business rules.
• Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams using MS Visio.
• Implemented extreme programming techniques and rules to determine cost analysis on small release plans and actual release schedules.
• Helped in planning test cases for the system. Develop and implement test cases on the GUI interfaces to ensure that requirements were met; Implementation of system enhancements and conversions which included developing detailed documentation for training and testing.
• Conducted weekly and monthly review meetings to discuss Modification and Enhancement Requests.
• Involved in documentation as to how to maintain and run scripts for future enhancements.

Environment: Microsoft Office Suite, UNIX, SQL, SQL Server, Agile, SDLC, MS Project, UAT, Requirement Gathering, BRD, Etc.