We provide IT Staff Augmentation Services!

Senior Business Analyst Resume

SUMMARY

  • Total IT experience of 11 years with software project implementation consultant responsible for execution of several turnkey IT Infrastructure implementation projects. Skilled in IT Service Management. Demonstrated Team management skill whenever required.
  • Well versed in SDLC including feasibility study, business requirements gathering and analysis, design, development, implementation and support. Proficient in Implementation of Change/incident/Release Management with B2B services based on ITIL Foundation using Agile as well as Waterfall methodologies . Also, documented several SOPs to build optimization into the execution of processes.
  • Introduced release and deployment framework in CA Service Desk Manager ticketing system which includes creating all the approval processes, creating automation from release to change and automation of on - boarding new clients.
  • Successfully implemented several projects related to Migration/Customization/Upgradation of CA Enterprise management solutions such as CA Service Desk Manager, CA Process Automation and CA Service Catalog. I have also done successful Integrations of CA service desk Manager with 3rd party tools using SOAP, REST and email integration. Responsible for generating customized reports using CA Business Intelligence (CABI) to integrate, analyze and present information that is required for effective enterprise IT service management.
  • Also worked as a Business Analyst involving creation of Business requirements document (BRD), Use-Case Specifications, System Requirements Specifications (SRS), High level and Low-level documents (HLD/LLD).
  • Coordinating and performing UAT testing with client and creating Functional Requirements Specification for the project.
  • Creation of test plans and test cases to validate the functional requirements.
  • Listing out scenarios for the business stakeholders to walk through and facilitate elements of the testing.
  • Tracing requirements throughout the development process and verifying adherence to Requirement Traceability Matrix (RTM).
  • Also created low fidelity wireframes using wireframe tools such as Visio to meet the requirements via visual design and using business process modeling diagrams to translate business processes into easily understood pictures.
  • Proficient in writing SQL queries for Data Reporting and Analysis.
  • I have Strong communication, interpersonal and client interfacing skills matched with the ability to manage stress, change and timeliness effectively.
  • Currently I am not working as I was waiting for my Green card - EAD (Employment Authorization) and Green Card which I have received now.

TECHNICAL SKILLS

  • CA Service Desk Manager, CA Process Automation, CA Service Catalog, CA EEM.
  • MS SQL Server 2000/2005/2008/2012
  • HTML, XML
  • JavaScript
  • SQL queries to extract data.
  • Apache Tomcat Web Server, Microsoft IIS
  • Windows NT/XP/2000, Windows Server 2003/2008/2012

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Analyst

Responsibilities:

  • Facilitating meetings and communications between IT infrastructure and business leading to workflow analysis in support of requirements identification and elicitation.
  • Capturing, analyzing and documenting business and user requirements.
  • Preparing use case diagrams, context diagrams, and swim lanes/business process diagrams.
  • Developing Functional Requirements documents.
  • Developing Requirements Traceability Matrixes.
  • Identifying opportunities to improve current processes and to act as a champion to change within the organization.
  • Measure business results through metrics, and make recommendations for positive directional change for customers, support engineer based on current and future needs. Good understanding of SLA commitments
  • Assistance in the preparation of the testing strategy and the execution of the test plan.
  • Supporting System Integration and UAT testing.
  • Identifies opportunities to improve current processes, accelerate MTTR and reduction of incidents and change requests.
  • Presents new and existing system applications capabilities to users and "Key Decision Makers”.

Confidential

Senior Business Analyst

Responsibilities:

  • Responsible for handling more complex questions on functionality and product usage for CA SDM, CA Service Catalog and CA Process Automation.
  • Successfully implemented Migration/Customization/Upgradation of CA Enterprise management solutions.
  • Proactively engaging in assigned accounts to discuss major release planning, opportunities to leverage new features, and develop user acceptance testing (UAT) plans
  • Foster the technical community, very active participation in various customer communities
  • Create Product Usage Videos which help customers adopt new functionalities quickly
  • Publish technical documentation and white papers for customers.
  • Coordinate with Sustaining Engineering for transfer of Product Bugs or data fixes
  • Take lead to understand and dive deep into new releases of the product and ensure the remaining team is trained and up to speed with the latest knowledge
  • Measure business results through metrics, and make recommendations for positive directional change for customers, support engineer based on current and future needs. Good understanding of SLA commitments
  • Administration, Maintenance and Support for CA Service Desk Manager Product Suite.CA Service Desk Manager, CA Service Catalog and CA Process Automation development & Distribution.
  • Integration involved SSO authentication into Service Desk. Integration with CA UIM, CA Spectrum
  • Work directly with the customer success manager to understand client’s short and long-term goals and objectives
  • Mentor the team members and engage in training the members on technology and processes.
  • Review the daily work performed by team as a contribution to manage quality and output of team
  • Involved in team hiring, and training of new hires.

Confidential

Senior Business Consultant

Responsibilities:

  • Execute projects requiring implementation and customization
  • Provide offshore support to on site consultant for various projects
  • Custom interfaces and integration with solution architecture
  • Client interacting for B2B application services and technical support for production.

Hire Now