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Sr. Business Analyst / Sr. Product Manager Resume

Silver Spring, MD

SUMMARY

  • Innovative, dynamic Business Analyst with Project/Product management professional experience, and Enterprise IT Consultant with excellent interpersonal qualities and proven track record of managing successful multi - million-dollar projects through to completion also offering extensive experience designing, implementing, and maintaining advanced technology systems.
  • Self-starter with vast knowledge and success in offering a unique skill set that mixes leading IT projects in different domains. Enthusiastic Scrum Master worked in Agile environment as BA/PM.
  • Confident, organized, delivery-focused and adept in understanding core business objectives and processes and translating those needs into a clear definition of business deliverables.
  • Extensive 8+ years of IT experience as Business System Analyst with project management in different sectors of business such as Telecommunications, Banking and Mortgage.
  • Experience in writing user stories using agile methodology, Daily Agile Scrum "Stand-up", Biweekly Sprint Planning and Retrospective Sessions and update the team on status of upcoming User Stories.
  • Partnered with business to create and prioritize stories. Piloted and adopted the 2-week sprint successfully
  • Set the basic controls for project success - definition of done, reviews, daily standup, and code reviews.
  • Extensive experience in building prototypes and designs with different technologies to customers and stakeholders and convert them into fully executable projects.
  • Experienced in Agile tools like Jira and Confluence.
  • Facilitate daily scrum meetings, sprint planning, sprint review demo, backlog sizing/refactoring, and sprint retrospectives.
  • Participated in all phases of software development lifecycle (SDLC). Good understanding of the principles and best practices of Software Configuration Management (SCM) in Agile, Scrum, and Waterfall methodologies.
  • Analyze team metrics via burn-up/burn-down charts and identifying improvements to the teams engineering practices and tools.
  • Captured requirements as agile user stories and expand stories into narratives to ensure a standard team understanding of the requirements; guide prioritization of requirements based on business value, risk, architectural significance, and other drivers.
  • Used JIRA for agile project management, creating product backlog, sprint backlog, bug tracking, Burn-up/ down charts, change management and estimation.
  • Experience working with Adobe Experience Manager (AEM) content management solution for building websites and all of their complementary applications, including mobile apps, paperless forms and online communities for Confidential .
  • Experience working with API
  • Experience in building reports and dashboards, customizing them as per user requirements.
  • Requirement elicitation techniques like Interviewing, Surveys, Questionnaires, Brainstorming, focus groups meetings, and structuring meetings.
  • Adept in Unified Modeling Language (UML) and creating Use Case Diagrams, Activity Diagrams, Business Process Models, Work Flow Diagrams, Data Flow Diagrams, Flow Diagrams (Business and Navigation) and Sequence Diagrams.
  • Working with Product Owner to prioritize User Stories/ requirements in "Product Backlog" based on business value created.
  • Led team of senior analyst, developers and SME’s to conduct needs assessment, systems analysis, business analysis, solution design, coding, and testing.
  • Experience in conducting Joint Application Development (JAD) sessions to converge early toward a design acceptable to the customer and feasible for the developers and to limit a project's exposure to the forces of change.
  • Experience writing SQL queries for data validations
  • Extensive experience using project tracking tools like JIRA, Agile Central and HP Application Lifecycle Management and QTest.
  • Managed multiple concurrent projects and tasks to meet contract terms including: SOWs, change management, stakeholder engagement and the creation and approval of deliverables.
  • Developing effective working relationships with customers through regular meetings; identifying and obtaining further sales and business development opportunities.
  • Strong Communication and Presentation Skills substantiated in past assignments with developers, project managers, subject-matter experts, stakeholders, system implementers, and application end-users.

TECHNICAL SKILLS

Modeling Language/Tools: RUP, Rational Rose, MS Visio, MS Project, Gliffy

Project Management tools: MS Project, MS Visio, MS Office, Outlook, SharePoint

Business Intelligence and Reporting Tools: Business Objects, Tableau, Splunk

Requirement Gathering Tools: Rational Requisite Pro, Rational Rose, Doors

Testing/Reporting Tools: HP ALM Quality Center, QTP, Bugzilla, JIRA. Qtest

Database: MS Access, MS SQL Server

Languages: C# .NET, SQL, HTML, CSS, JavaScript, PL/SQL. SQL

Software Methodologies: SDLC, Agile, Waterfall, V Model, RUP

Operating Systems: Windows Server 2000, 2003, 2007, 2010 & 2012, MacOS, UNIX.

Design Tools: Axure, SnagIt, MS Visio.

Privacy Policies: GDPR, CPNI, SAC

Access Control Methodologies: Single Sign On, 2-Factor Authentication, RBAC, Open SSO, OAAM

Agile Management: JIRA, Confluence, Kanban

PROFESSIONAL EXPERIENCE

Confidential - SILVER SPRING, MD

Sr. Business Analyst / Sr. Product Manager

Responsibilities:

  • Writing user stories in the agile development environment to migrate XO Billing system to VEC billing system.
  • Ensured that the process and gap analysis is accurately done while writing requirements pertinent to CPNI (Customer Proprietary Network Information) and Significant Account Change (SAC) processes.
  • Responsible for writing user story maps for all the migration aspects of the billing systems.
  • Developed process flow diagrams and business workflow and created system level data mappings with the migration efforts.
  • Documented the use cases and prepared the use case, activity, logical, component and deployment diagrams using MS Visio for a clear understanding of the requirements by the development team
  • Participate in sprint planning sessions, retrospective meetings, daily standup meetings and other agile activities.
  • Liaised with the technology team to derive Functional Requirements.
  • Worked with UI and UX teams on design principles and user centered methodologies for mobile app developments, business process understanding for iOS and android platforms.
  • Used AEM to build the application from 2.0 version to 1.0.
  • Collaborate with other project teams to determine risk indicators and levels prior to analysis
  • Develop detailed plans of action to project risk reduction. Confirm acceptable risk levels.
  • Conducted Risk Analysis to identify the risks associated with the migration efforts, and formulated a Mitigation Plan to eliminate or reduce risks of high severity and major defects.
  • Worked designing and defining user interface requirements, wireframes, screen mockups, storyboards and defining data elements and rules around the same.
  • Served as ‘Point of Contact’ a.k.a VTF (Value Team Facilitator) and managed expectations by coordinating with other Project Managers a.k.a ATFs (Agile Team Facilitators) on several phases of the project.
  • Conducted requirement workshops, brain storming sessions, document analysis, interface analysis and prototyping for requirement elicitation. Assessed and optimized system designs through review and analysis of user needs.
  • Collaborate with the Scrum Master and Scrum teams in Estimation and Velocity planning. Also, conducted Sprint Planning, Daily Stand Up, and Sprint Review & Retrospective meeting.
  • Managed Change Requests from stakeholders by conducting extensive Impact Assessments to capture the expected consequence of such changes
  • Responsible for creating and updating all documentation for the project, which required interacting with all concerned departments on a regular basis
  • Extensively worked with Quality Analysts to make sure that the functionality meets requirements.

Confidential - FAIRFAX, VA

Sr. Business Analyst/ Project Manager

Responsibilities:

  • Documented the use cases and prepared the use case, activity, logical, component and deployment diagrams using MS Visio for a clear understanding of the requirements by the development team
  • Participate in sprint planning sessions, retrospective meetings, daily standup meetings and other agile activities.
  • Liaised with the technology team to derive Functional Requirements.
  • Worked with UI and UX teams on design principles and user centered methodologies for mobile app developments, business process understanding for iOS and android platforms.
  • Collaborate with other project teams to determine risk indicators and levels prior to analysis
  • Develop detailed plans of action to project risk reduction. Confirm acceptable risk levels.
  • Conducted Risk Analysis to identify the risks associated with developing the new system, and formulated a Mitigation Plan to eliminate or reduce risks of high severity and major financial effects
  • Worked designing and defining user interface requirements, wireframes, screen mockups, storyboards and defining data elements and rules around the same.
  • Tracked Progress and deviations, Gather and present cost and risk metrics atreviews. Determine plans to contain deviation
  • Conducted requirement workshops, brain storming sessions, document analysis, interface analysis and prototyping for requirement elicitation. Assessed and optimized system designs through review and analysis of user needs.
  • Collaborate with the Scrum Master and Scrum teams in Estimation and Velocity planning. Also, participated in conducting Sprint Planning, Daily Stand Up, and Sprint Review & Retrospective meeting.
  • Managed Change Requests from stakeholders by conducting extensive Impact Assessments to capture the expected consequence of such changes
  • Responsible for creating and updating all documentation for the project, which required interacting with all concerned departments on a regular basis
  • Extensively worked with Quality Analysts to make sure that the functionality meets requirements.

Confidential - WASHINGTON DC

Sr. Business Analyst

Responsibilities:

  • Worked with Business users from different units and IT departments to gather requirements for the ARM products to hedge and pool them as part of New implementation of ARM pooling.
  • Extensively used internal tool called Compass point to better understand the business flow and document requirements.
  • Worked closely with the trader to implement new products and pooling them in compass tool.
  • Involved in business analysis and project management, coordinating between the team members according to the business requirements.
  • Involved in project planning and coordination and Managed scope and deadlines.
  • Worked with the testing team to test throughout the development phase for bugs, common errors and crashes that arose during the testing phase.
  • Created and maintained procedures and documentation.
  • Organized and conducted meetings, briefings, demonstrations, conducted JAD sessions, and wrote minutes of project meetings.
  • Manage the Requirements in DOORS, as well as System requirements, performed requirements analysis along with the creation of Use Case Scenarios.
  • Worked with the project manager for planning and organizing the project activities, and in communicating with other business center mangers and stakeholders of the project
  • Reviewed and approved Test Plan and Test cases for the QA team.
  • Assisted in Functional System Testing, Integration Testing, Regression Testing, and User Acceptance Test using the test cases given by the client before releasing the application.
  • Used Kanban for bug tracking, reporting and analysis.
  • Involved in all major cycles and phases of the project from scope definition risk analysis to user acceptance testing and monitoring the release of the product.
  • Actively resolved day-to-day technology needs of the business unit with focus on analysis processes.
  • Assisted the project manager to estimate best/worst case scenarios, track progress with weekly estimates of remaining work to do, conducting informal meetings ad hoc and as needed.
  • Prepared the Business Workflow using MS-Visio with input, output, Pre-and Post-conditions
  • Worked with the clients on the final signing process in the User Acceptance stages.
  • Approving changes to the production database performed to be consistent with the trades, allocations or clearance

Confidential - MCLEAN, VA

Senior Business Analyst/UAT Analyst

Responsibilities:

  • Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
  • Prepared Business Requirement Documents (BRD's) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype, Use Cases, UML diagrams for overall system.
  • Interviewed the stakeholders and thoroughly documented the requirements.
  • Used Splunk tool create and track the reporting files.
  • Attend Use case reviews and communicate the information with the team members to maintain transparency for the successful UAT release.
  • Experience in executing Selenium test cases and reporting defects.
  • Played a key role in the planning, testing, and implementation of system enhancements and conversions
  • Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation
  • Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes and participated in Stakeholder Management to communicate effectively with them.
  • Carried Out Gap analysis and was engaged in analysis of the technical specifications of the current system and the infrastructure requirements.
  • Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
  • Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio.
  • Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
  • Conducted performance tuning to primarily focus on writing efficient SQL Queries to generate reports.

Confidential - WASHINGTON DC

Sr. Business Analyst /UAT Analyst

Responsibilities:

  • Understanding the end user's Business Flow.
  • Work with the PM for setting appropriate time lines for different tasks.
  • Gathered and reviewed business requirements, functional specifications, documentation, and developed functional requirements to meet overall business objectives and worked closely with team leads to clarify/focus project scope and requirements.
  • Performed Gap analysis, appraised project status to upper management on weekly basis using weekly status reports.
  • Extensively supported UAT team to write test cases and execute, log defect in HPALM.
  • Used HPALM to keep all tracks of test cases, requirements and logged the defects.
  • Worked on WATERFALL/EDM methodology.
  • Performed comprehensive review of the project including the methodology applied, assumptions, evaluation criteria and surveyed team improving the overall process focused on defect prevention
  • Oversaw integration of RTM to ensure synchronization of all documents with client’s expectations

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