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Business Analyst/scrum Master Resume

Norfolk, VA


  • Overall 8 + years and Certified Scrum Master and experienced Business Analyst responsible for driving adoption of Agile and Lean values, principles, and practices for multiple distributed and collocated delivery teams.
  • Fostered a culture of collaboration & continual learning resulting in measurable improvements across all team members.
  • Experienced in working with traditional and agile Software Development Life Cycle (SDLC) methodologies. Delivered technology projects in Waterfall, Waterfall - Scrum Hybrid, Agile-Scrum, Scaled Agile Framework (SAFe), Kanban Principles, and good exposure to development practices including Test Driven Development, Behavioral Driven Development.
  • Worked closely with Business Users, Product Owners, Project Managers, Technical teams, Solution Architects, Quality Assurance, Deployment, Maintenance team, DevOps team and Scrum teams through all phases of SDLC.
  • Extensive experience working in a Scaled Agile Framework (SAFe) environment as a Scrum Master.
  • Multiple years of experience facilitating Scaled Agile and Scrum ceremonies including Program Increment (PI) planning, sprint planning, retrospective and backlog grooming; prioritization at portfolio/program/team level; cross team dependency management; features and user story writing workshops and coached multiple scrum teams to achieve project milestones.
  • As a Scrum Master, resolved impediments hampering team progress and quality of product. Used Sprint Burndown Chart to track velocity and Assisted Product Owner in creating Definition of Done, Definition of Ready, and Acceptance Criteria during the Product Backlog Grooming ceremony.
  • Efficient at using Prioritizing techniques (MoSCoW, Kano Model, Business Value, Walking Skeletal, Forced Ranking and Technical Risk) and used Estimation techniques (T-Shirt Sizing, Planning Poker, Relative Mass Valuation) to estimate the User Stories after they were broken down from larger EPICS using INVEST criteria.
  • Facilitated tracking of Sprint and Release by using Burn-down charts and tracked and managed product backlog, burn-down metrics, velocity, and task break-down and helped the team to maintain their Scrum tools (Story board, Action board, charts, backlogs)
  • Strong experience in working with agile lifecycle, and tracking, for maintaining User Story Hierarchy, Backlog Grooming, Updating Tasks and process management using JIRA and CONFULENCE.
  • Expert at driving the adoption and enforcement of Scrum rules at Program/Portfolio level, creating self-sustaining teams. Conversant with creation and management of Agile reporting artifacts like Release/ Product Burndown Charts, Sprint Burndown charts, Velocity and Earned Value Management analysis.
  • Proven Track Record in conducting AS-IS and TO-BE analysis, ROI Analysis, GAP Analysis, Risk Analysis, Cost-Benefit Analysis and SWOT Analysis to assist PO and PM in Project Planning and Change Management plans.
  • Expertise in using various Requirements Elicitation techniques such as Interviews, Brainstorming, JAD sessions, Surveys, Reverse Engineering, Focus Group sessions to elicit technical and functional requirements.
  • Experienced in creating Business Case, Business Requirement Documents (BRD), Software Requirements Specification Documents (SRS), and Functional Requirements Documents (FRD).
  • Good acumen in Unified Modeling Language (UML) methodologies to design Communication diagrams, Use Case diagrams, Activity diagrams, Sequence diagrams and Business Process Modelling Notations.
  • Able to assess risks and impediments efficiently and determine effective courses of action, resulting in successful implementations and continuously developing enterprise agile practices.
  • In-depth knowledge of Trade Life Cycle, Capital Markets, Asset Classes like Equities, Fixed Income, Commodities (oil, metals, etc.), Foreign Exchange, and Products like Swaps, Derivatives, Vanilla and Exotic Options and Futures.
  • Experience in creating interactive, analytical Business Intelligence (BI) dashboards using Tableau and Excel. Proficient in SQL queries like Joins, Subqueries, and Aggregate functions to ensure Integrity between DB and UI.
  • Good understanding of Data Warehousing Architecture, Data Modeling, ETL, OLAP operations such as Drill Down, Roll Up, Slice and Dice Techniques and OLTP systems and Source to Target System mappings.
  • Adept at collaborating with QA/Testing team to develop Test plans, Test scenarios, Test cases, and Test objectives.
  • Excellent interpersonal, collaboration, and problem-solving skills combined with excellent written and verbal communication skills.


SDLC Methodologies: Traditional/Waterfall, Agile/Scrum, SAFE, Waterfall Scrum Hybrid

Requirement Management: JIRA, Confluence, Rational Requisite Pro

Defect Tracking: JIRA, HP ALM, HP QC, Rational ClearQuest, Pivotal Tracker

Business Modeling tools: MS Visio, Mockup Screens, Balsamiq, Unified Modeling Language (UML)

ETL/Reporting Tools: Informatica, Tableau

Databases: SQL Server, MySQL, PostgreSQL, LDAP

Architecture/Framework: Service Oriented Architecture (SOA), N Tier ArchitectureCloud Platform (SaaS & IaaS), Apache Tomcat Web Server.

Webservices API: SOAP, REST, XML, JSON

Office Tools: MS Word, MS Excel, MS PowerPoint, MS SharePoint, MS Project, MS Visio

Business Skills: Change Management, Impact Analysis, Risk Analysis, Cost-Benefit Analysis, JAD Sessions, requirements elicitation, SWOT analysis, Gap analysis and Root cause analysis

Testing Tools: Perfecto, Qtest


Confidential, Norfolk, VA

Business Analyst/Scrum Master


  • Worked in a SAFE environment for 2 different projects related to PHS and Ingenio Rx Application
  • Acted as a proxy Product owner to one of the team and gathered requirements by collaborating with the project stakeholders to negotiate scope boundaries, approaches to mitigate risk, priorities of specification elements and adjustments.
  • Worked with multiple teams , making sure meetings are facilitated as per the availability and never skipping the daily stand up meetings, proper communication and transparency maintained.
  • Ensured newly formed product teams practiced core agile principles of transparency, adaptation and inspection.
  • Moved to Kanban process and board to simplify the workflow of sprint tasks and encouraged self-organization in the team gave KT with good understanding of WIP limits.
  • Calculated Capacity in the PI planning and made sure the confidence vote is good with respect to the work.
  • Participated in Scrum of scrums meetings to discuss team’s performance and maintain cadence.
  • Facilitated sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations .
  • Participated and hosted meetings such as sprint and system demo with the stakeholders and PO.
  • Effectively managed dependencies with other internal and external teams and ensured cross-team coordination iteratively. For large projects implemented a scrum of scrums framework for large-scale agile transformation.
  • Identified and mapped stakeholders to RACI (Responsible, Accountable, Consulted, and Informed) matrix to ensure smoother change process and to clarify roles and responsibilities in the cross-functional project environment.
  • Interacted with Business Analysts, Product Owner, Development team and other stakeholders to define the scope and set the expectations. Facilitated and time-boxed Scrum ceremonies such as Sprint planning, daily scrum, Sprint review, Sprint retrospective and backlog refinement meeting.
  • Assisted the product owner in prioritizing the PBI using prioritization techniques like MOSCOW and 100-point method. Assisted Product Owner in managing product backlog with DEEP, INVEST and DIVE Criteria .
  • Tracked stories using JIRA software and maintained the entire project related documents and decisions in Confluence and collaborated with the Traders and the technical team. Created widgets on dashboard to help the scrum team view progress. Reported sprint progress, metrics like Burndown, Burn up, and velocity to the upper management and the team.
  • Involved in the Model Office feature level testing .
  • Exceptional understanding and skill in Prioritizing Techniques such as Moscow, Kano, Business Value, and Technology Risk; Estimation Techniques such as Planning Poker, T-shirt Sizing, and Relative Mass valuation.
  • Conducted Retrospective with Happiness Histogram and Mad, sad, glad using idea boards after the end of sprint for team's productivity.
  • Created the Release Checklist for the Production release with Pre-Deployment , Deployment and Post Deployment activities.
  • Raised Service tickets for team members and got them approved by the manager using service now tool.
  • Used JIRA for allotting tasks, user story management, issue tracking, and requirement traceability. Co-ordinated with the team to document plans and product knowledge and Minutes of meeting in Confluence.
  • Used Kanban board to simplify the workflow of sprint tasks and encourage self-organization in the team.
  • Guided the team in the creation of Test Plans, Test Scenarios, and Test Cases. Coached the Scrum team in using best practices like test driven development (TDD) and behavior driven development (BDD).

Confidential, Louisville, KY

Business Analyst/ Scrum Master


  • Engaged and interacted with business stakeholders, SMEs, product owners through Interviews, JAD sessions, conducted one on one sessions, process workshops, work shadowing to identify, gather and develop business needs and solutions for business problems detailed process workflows.
  • Devised complete process model of AS-IS processes and To-be processes.
  • Worked with production staff to identify and map detailed current processes, identify gaps and failure points, perform root cause analysis and develop functional requirements that supported overall strategy, goals and objectives.
  • Extensively used MS Project to develop work breakdown structure (WBS) and Gantt Charts. Tracked User stories in JIRA and updated Technical documentation in Confluence. Demonstrated a sense of urgency and responsiveness to complete the work and solve problems, with a strong drive to persevere when faced with ambiguity
  • Wrote User stories with the help of PO and by breaking down the requirement and tracked and tagged the user stories to the assigned developer after grooming.
  • Used TFS for initiating change request and bugs.
  • Developed the Requirement Traceability Matrix (RTM) for future references and tracking the progress and raised tickets on ServiceNow (SNOW) for resolutions.
  • Involved in Continuous deployment and continuous integration using Jenkins and Bitbucket .
  • Used modeling tools like VISIO creating use case diagrams, sequence diagrams, data flow and Activity diagrams.
  • Created mock-ups, low fidelity and high-fidelity wireframes using Balsamiq tool.
  • Assisted in the implementation of enterprise data warehouse with individual data marts to address areas of interest.
  • Involved in creating data transformation stories which talk about what fields should be included in the data set.
  • Created Data presentation stories that talk about moving the transformed data to Dimensional data store (Presentation layer) so that BI teams can use it for reporting via tableau.
  • Responsible for gathering CRM information and developing a comprehensive report once a month for management.
  • Created source to target mapping specifications document and validated the data fields, data types, and data integrity by writng quires such as joins, unions etc .
  • Extensively involved in mapping data from various sources to the target database tables. Worked in creating the Enterprise Data Warehouse (EDW) and ETL (Extract, Transform and Load) of data into DWH.
  • Design and build system for digitization, management of websites, including uploading of data, creation of searchable front-end, both through deep metadata and keywords, using Java and MySQL multilevel secure.
  • Assisted in developing several database procedures that made CRM research significantly easier.
  • Created Data presentation stories that talk about moving the transformed data to Dimensional data store (Presentation layer) so that BI teams can use it for reporting via tableau.
  • Worked on API Documentation using swagger tool and documented Domain specific API’s while conducting Interface analysis.
  • Formulated change management strategies, execution and enablement plans for digital transformation (Digitization) initiatives impacting business groups.
  • Used HP ALM for logging project planning activities, unit testing, and deployment activities. Assisted the development and testing team in writing test cases for Unit testing, Integration, Smoke testing, and Sanity testing
  • Assisted end users to perform User Acceptance Testing. Assisted QA team in designing Test Cases, Test Plans and Test Scenarios to perform Functional Testing, Regression, System and Load Testing.
  • Created various charts, graphs, reports for business analysis using Tableau Business Intelligence tool. Report extractions to various formats, Snapshots, Dashboards, and Email generation according to application requirements in salesforce.
  • Ensured coordination between product owners, analysts, developers and QA . Created and routinely updated Sprint Burn-down Chart, Sprint Burn-up Chart, and Task Board to track team’s progress toward goals.
  • Tracked stories using JIRA software and maintained the entire project related documents and decisions in Confluence and collaborated with the Traders and the technical team. Created widgets on dashboard to help the scrum team view progress. Reported sprint progress, metrics like Burndown, Burn up, and velocity to the upper management and the team.
  • Conducted Retrospective Techniques such as ORID, Happiness Histogram, and Star Fish etc. Every sprint to improve the upcoming sprints and also the overall team's productivity.

Confidential, Phoenix, Arizona

Scrum Master


  • Mentored and coached the team members on Agile practices and standards at Team level
  • Involved in identifying the problem definition as part of continuous process improvement using Define, Measure, Analyze and Improve to support the business community of the organization
  • Effectively communicated weekly project status, burn down charts to executive and business leadership
  • Created bulk tasks for the developers to work on tasks, conducted sync up calls with offshore team and also conducted most of the ceremonies over Skype or WebEx
  • Assisted PO in writing user stories, use cases and managed product backlog and also adding approvals, moving stories, tracking defects, impediments, retrospectives, monitoring burndown chart
  • Worked with Program Leaders and key executive stakeholders to drive ongoing clarity of strategy, decisions, and execution alignment
  • Drove visibility and transparency of dates, milestones, and dependencies throughout the PI Process, effective teamwork, communication, collaboration and commitment across multiple disparate groups (programs) with competing priorities
  • Made sure User Stories are fulfilling INVEST criteria, tasks fulfilling SMART Criteria and assisted the Product Owner in prioritizing the Product Backlog Items (PBIs) using techniques like MoSCoW, Paired comparison and estimated Story Points using Planning Poker
  • Facilitated all scrum ceremonies such as Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective and Backlog Grooming.
  • Facilitated Scrum master activities in Agile SAFe environment & time-boxed sprint planning & execution.
  • Coordinated with RTE for scrum of scrum meetings and PI planning.
  • Participated in SCRUM of SCRUM in SAFe framework, conducted daily Scrum meetings Sprint review meetings , Sprint Retrospective and Backlog Grooming worked closely with other product owners to groom Product backlogs, maintain burn-down chart and kept track of other agile metrics to make sure team is aligned with the PI Objectives.
  • Used Kanban board to simplify the workflow of sprint tasks and encourage self-organization in the team.
  • Advocated and educated Agile and SAFe best Practices. Maintained a strong connection with resources outside the organization to bring in recent research, data, and tools.
  • Constantly monitored development work, SPIKE Stories, TECHNICAL DEBTS and worked on removing the impediments to improve team's performance to meet sprint goals
  • Fostered constructive and pro-active communication across organizational boundaries to ensure PI goals and priorities, key decisions, and status is clear to all
  • Defined best-of tooling and automation to optimize data flow and accessibility through Program Teams and the PI Process
  • Successfully conducted various retrospective techniques such as Silent writing, mad/sad/glad, Happiness Histogram to understand team opinion on improvements
  • Optimized PI Planning readiness by fostering preparation of Vision, Backlogs, and Ideation processes
  • Facilitated synchronization meetings such as mid-PI assessments or Scrum of Scrum meetings
  • Extensively used Jira to create and manage sprint and product backlogs, to track issues, trace requirements and team collaboration

Confidential, Dublin, Ohio

Business Analyst/ Scrum Master


  • Performed Document Analysis and gathered requirements observing the first system.
  • Interviewed Business users for eliciting requirements using JAD sessions, Interviewing, Focus Groups and analyzed the feasibility of the requirements.
  • Created Requirement Traceability Matrix (RTM) to keep track of the requirements. Also interacted with the Subject Matter Experts (SME) for better understanding of the process.
  • Conducted User Story Writing Sessions to decompose BRD into User Stories and determine Acceptance Criteria for Potentially Shippable Product Increment.
  • Helped the Product Owner to Prioritize the Product Backlog items for developing Sprint tasks by taking suggestions from the cross-functional development team.
  • Managed Management tasks and the tickets using Service now tool.
  • Highly proficient in writing and prioritizing user stories in Product Back Log with Product Owner.
  • Created User Stories and led the Planning Poker game to estimate them in Sprint Planning, Backlog Grooming meetings.
  • Used JIRA for issue tracking, user story management and requirement traceability.
  • Assisted in identifying risk needed to develop Risk analysis as required and Fraud detection for red flags to report fraud, patterns and inconsistencies activities.
  • Knowledge of NACHA operating rules, SAME DAY ACH processing.
  • Processed ACH Data . This included file transmissions, processing & balancing of day-to-day batch jobs . Specifically, the role entailed the following of checklists and established guidelines to ensure that client data (files & reports) were delivered in a consistent, timely manner.
  • Assisted the lead QA in the creation, preparation, and conduct of quality assurance reviews and the development and execution of test plans & test scripts for ACH Payments Beneficiaries.
  • Performed DML (Data Manipulation Language) and SQL operations to Create, Read, Update and Delete (CRUD) the data in the database for data manipulation, data calculations and data analysis.
  • Performed the Source to Target Mapping for better understanding and to transfer the funds using same day ACH.
  • Also used ACH API and REST APIs for the communication between the ODFI and RDFI.
  • Managed Multiple Teams and worked on
  • Assisted with User Acceptance Testing (UAT), developing and maintaining quality procedures and ensure that appropriate documentation is in place. Assisted in Black box, UAT and Regression testing.
  • Used Tableau for generating Analytical Reports for further analysis of the project.
  • Used Quality Center and Bugzilla to report the bugs found during testing and to document the Test Scripts .


Business Analyst / Scrum Master


  • Gathered requirements by document analysis work in their daily environment to glean unsaid business needs and requirements. Facilitated Focus Groups, and Interviews with stakeholders to gather requirements and end-user perspectives in order to identify deficiencies and areas for enhancement.
  • Identified As-is and To-be process maps as part of Gap Analysis for new functionality requirements. Assisted Project Manager and Senior Business Analysts in performing Feasibility and Complexity Analysis.
  • Assisted the Product Owner to write User Stories, Acceptance criteria and to Prioritize the Product Backlog by using prioritization techniques like MoSCoW technique to ensure the system delivers maximum business value to client.
  • Participated in Daily Standup meetings and worked with the team in resolving issues that could potentially cause delays in the sprint completion. Attended Scrum Framework Knowledge sessions facilitated by the Scrum Master
  • Used MS Visio to create Mock-ups for better visualization and understanding of the Graphic User Interface (GUI).
  • Performed Root Cause Analysis and documented all the impact analyses for issue resolutions or escalations.
  • Documented web service APIs Bloomberg B-Pipe, CRISIL Ratings and Regulatory authorities using Swagger
  • Used complex SQL queries such as Joins, Distinct, Group By to extract the reports in SQL Developer and analyze the data for source to target data mapping.
  • Assisted the QA team in formulating the Test Strategy in-line with Test Driven Development (TDD). Also involved in formulating Test Plans, creating Test Scenarios for Unit testing, System testing & Integration testing.
  • Formulated Test Case scenarios from the user stories in a feature file format for automation and manual testing.
  • Created User Acceptance Testing (UAT) test cases and assisted senior business analysts in conducting the UAT tests.


Business Analyst


  • Involved in creating the Project initiation document (PID)
  • Responsible for Cost benefit analysis, Risk assessment, and SWOT analysis.
  • Conducted GAP Analyses by understanding the AS-IS business process and TO-BE business process.
  • Helped the Product owner to come up with the requirements in the form of user stories
  • Wrote Business rules pertaining to shipping functionality.
  • Responsible for resolving impediments during the entire project life.
  • Worked on updating the burn down charts.
  • Reporting directly to the Program Manager by submitting weekly reports regarding the progress of the project.
  • Responsible for creating use case, use case diagrams, activity diagrams and sequence diagrams.
  • Handled requirement churn.
  • Involved in system interactive testing and helped testers in understanding the business and the design specifications.
  • Assisted the testing team in writing Test Cases, Test Scripts, Test Scenarios, setting up Test Environment and implemented them accordingly.
  • Used Web Services to connect the shipping services to the existing system with SOAP API.

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