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Lead Business Analyst/consultant Resume

Ny, NY


  • Accomplished Business Analyst/ Project Manager with 10+ years experience developing and supporting global strategic initiatives.
  • Enthusiastic self - starter with innate drive to go above and beyond; driven to provide results.
  • Fast learner with a “no job is too small” attitude.
  • Former work in International Telecom Business Development and Account Management.
  • Most interested in continuing to identify and implement strategic solutions that help leadership improve an organizations performance, while transitioning to a more strategic role that includes using money management skills.


Lead by Heart Listening

Strategic Multitasking

Creative Analytical

Facilitation Collaborative

Leadership Teamwork

Problem Solver Prioritization

Planning Integration

Detail Oriented Sales


Wealth Management

Business Transformation

Resource Management

Diverse Environments


The Waterfall


Scaled Agile




Use Cases

User Stories/Acceptance Criteria

Product Manager/Product Owner & Advanced Scrum Master



IAM/SailPoint IQ

MS Project Professional

MS Office

MS Visio

MS PowerPoint


IBM® Clarity 7



Vendor analysis key vendor reports & dashboards

Google Analytics


System Testing ALM

Quality Center 9.2

VersionOne ALM



Microsoft SQL


SQL Server

MS Access

E-commerce platform 2007.1, 9.1, 10 with Endeca




Confidential, NY, NY

Lead Business Analyst/Consultant


  • Work with Business stakeholders (Professors & Engineers) to gather business requirements for web portal development of new technologies owned Thermo-Chemical Method (TCM) system for treatment of municipal solid waste (MSW) and new thermo-chemical met hod for nanofabrication of a cost-effective electric wire with super-advanced properties.
  • Define high quality user stories with detailed acceptance criteria. This includes functional and non-functional requirements, create Business Process flow documents.
  • Assist technical offshore team in developing technical documentation and support handover documents.
  • Daily Meeting, Weekly status reports. Meeting agendas, materials, and minutes for weekly meetings

Confidential, NY, NY

Sr. Business Analyst/Consultant


  • Provided Operations with recommendations for improvements for Pre-AP Ordering project
  • Adopted Reverse Engineering strategy for Pre-AP Ordering courses, conducted business analysis backward from the solution to understand the data, processes, and business rules.
  • Performed feasibility analysis and project scopes
  • Managed workflow collaboration across teams, worked with the w/various stakeholders and Project Management teams to prioritizes deliverables and negotiate on product functionalities.
  • Analyzed and model existing business processes, created Use Case Specification document adopting and Business Functional Requirements (BFRD) Addendum for Pre-AP Ordering and Course Audit projects
  • Provided analytic support and document data transfer/pipeline requirements
  • Documented business process flows (As-Is and To-Be), current/future-state workflows.
  • Created Pre-AP Weekly/Monthly Dashboard prototypes.
  • Managed workflow collaboration across teams to keep project on track
  • Collected requirements and data from business & operations owners to introduce automated processes in invoicing, customer communications, material ordering, and platform access.
  • Participated is User Acceptance Testing (UAT) and Functionality Testing.
  • Delivered recommendations for a new Pre-AP Ordering System, on time and within budget.

Confidential, NY, NY

Sr. Business Analyst/Consultant


  • Documented business processes.
  • Created ad hoc UI mockups, led design discussions, identified design options.
  • Drafted requirements specification, functional and technical specifications.
  • Managed requirements in Sprints/ User Stories within JIRA.
  • Provided detailed process flows, functional process diagrams and flowcharts.
  • Uncovered client requirements using Data Flow, Object Modeling, Workflow Analysis.
  • Applied problem-solving skills, experience / judgment to analyze information.
  • Delivered business requirements recommendations for CMS System, on time and within budget.

Confidential, NY, NY

Sr. Business Systems Analyst/Product Owner


  • Identified key business needs in concept phase and translated them into high-level product requirements and business cases with supporting documentation for several enterprise-wide projects: IAM/SailPoint IQ (Active Directory, CyberArk and more), Workday SAFe Train Customer Self Service, CMS Audit Roadmap, Mailroom Interim Solution and On-Line Digital Payment Portal, PLM
  • Developed business and functional requirements
  • Supported the various phases of the System Development Life Cycle (SDLC)
  • Had solid understanding of the day-to-day execution of business processes and related IT tasks.
  • Each project was delivered on time and within budget.
  • Supported the long-term roadmap for convergence and consolidation of existing and strategic Identity and Access Management (IAM) technologies and platforms.
  • Collected, reviewed, analyzed, managed, system and user requirements from business users.
  • Worked with the business & technical teams to clarify functional requirements.
  • Documented detailed proposals, functional & data business requirements, process flows, use cases, information needs, test scenarios, and obtain functional design specification approvals.
  • Served as a liaison to other teams in planning, coordination, development and deployment of multi-team enhancement or projects
  • Ensured delivery of project and enhancement requirements meet the requirements defined by the business customer
  • Accountable for ensuring training needs are met for new or existing applications
  • Built complex workflows and diagrams to depict business and system processes.
  • Created user guides and training documentation.
  • Created use cases, facilitated testing, tracked defects, and worked with team members and customers throughout the development lifecycle, adopting redesign of business processes to achieve improvements
  • Gathered requirements from Business stakeholders, SMEs, vendors and documented functional requirements to make sure that ST could transform them to test cases and obtain “sign off”.
  • Created change by identifying and focusing on business processes and then made them more efficient by simplifying them with the use of digital technology and the involvement of the entire organization
  • Using Agile, functioned as Sr. BA, carried multiple heats, acting as BA, Product Owner and SCRUM Master
  • Formed detailed user stories, acceptance criteria and managed business requirements.
  • Formed business process flows (As-Is and To-Be) and data mapping diagrams, making sure that communication of all systems and the data exchange involved in the flow of data are documented correctly.
  • Participated in PI planning, performed duties of a SCRUM Master, facilitated daily stand-up calls for Sprints.
  • Worked together with enterprise vendors on creating business cases and transformed them to epics.
  • Acted as liaison among the lines of business and internal teams, designed teams, SMEs, IT Developers and System Testers.

Confidential, NY

IT Project Manager/Business Analyst


  • Responsible for overall project management and planning, requirements analysis and documentation, and testing for small, medium, large projects related to CRM system Salesforce, Operations, Members and Provider set-up, Claims, Data Warehouse, BI MicroStrategy Tool, etc. processes in a health insurance company.
  • Managed multiple simultaneous projects and priorities, including project plans, scope, resource, time (activities & task planning), communications, and risk management, as well as QA and testing, user training, ongoing maintenance and support.
  • Correctly accessed and communicated risks associated with each solution design/project for Salesforce adoption, ensuring that Sales team close more cases.
  • Identified and documented requirements using analytical, interview and data gathering techniques, business modeling methods, JAD sessions, rules and logic.
  • Communicated with Business stakeholders and other non- technical audiences.
  • Managed a team of onshore developers and held them responsible for the output of their work.
  • Documented project plans, Project Charters, BRDs and obtained “sign off” from the business for system initiatives.
  • Provided status reports of active projects and initiatives to technical and non-technical leaders and stakeholders.
  • Detected and overcame new opportunities, tools, and services to solve business challenges.
  • Ensured that final project deliverable met all business goals.

Confidential, Warren, NJ

Project Manager/Business Analyst


  • Supported IT’s development of a nationwide Point of Sale e-commerce system that assists the sales and marketing force in making sale at various locations.
  • Elicited requirements for multiple POS Systems projects simultaneously by facilitating meetings with various marketing and business teams and the various phases of the System Development Life Cycle (SDLC).
  • Translated business needs into technical requirements, working closely with stakeholders and development teams.
  • Documented Approach Documents (BRDs), conducted document walkthroughs with business sponsors and users to obtain sign off.
  • Effectively managed multi-team projects with conflicting priorities and updated Status Report/Milestones.
  • Facilitated weekly internal status project meeting with business, IT developers, System Testers and UAT.
  • Presented new and enhanced VZW marketing products and services during weekly staff meetings.
  • Worked on system integration projects, with vendor, making sure that projects were implemented in accordance with Omni roadmap in both the legacy system and new ATG Commerce Application.

Confidential, NY, NY

Business Analyst


  • Facilitated kick-off meetings and prepared creative briefs with business users and major project stakeholders.
  • Collected and managed all in-scope business requirements for new brand web-based project: pharma desktop and mobile
  • Provided Business Rules Documents, created business process flows (As-Is and To-Be), worked with UX/IA staff to ensure wireframes and project graphical design met business expectations.
  • Identified, monitored and analyzed key digital KPIs. Analyzed related offline marketing channels, including direct mail.
  • Elicited brand requirements for tracking and tagging of all marketing activities (website, emails, banners, etc.), created Tagging Matrix.
  • Coordinated activities with software developers, stakeholders, project managers and software testers.
  • Delivered periodic operations status reports. Presented weekly status report to client.
  • Created and maintained project schedules tracked all phases of the product/service lifecycle.
  • Provided timely reporting of issues that affected project progress, and coordinated tasks and actions.

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