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Senior Business Analyst Consultant Resume

Ft Lauderdale, FL

SUMMARY:

  • Senior Business Analyst and Business Solutions Architect with 25 years’ directly related IT experience, often as a consultant—with 16 years employment from three global software manufacturers (Citrix, Compuware and FIS*)—whose purpose is performing business systems analysis, architecture and business process re - engineering for market-leading, service-delivering enterprises, particularly for high priority, cross enterprise projects that enable sales, financial and operations automation.
  • Significant experience in enterprise data architecture, business architecture, software QA and project management for teams with 20+ IT contributors.
  • Go-To-Market, M&A, Salesforce, system/data migration & integration, financial services, finance, BI, e-commerce
  • Specified processes and requirements for core business systems (CRM, ERP, VRU, DDA/Savings/CS, Wire/E-Payments), browser-based applications, services, enterprise & business unit data repositories, warehouses and decision engines
  • Supported high level design through implementation of business solutions constructed using Salesforce, Community Portal, APEX, .NET, SQL, XML, J2EE, Informatica PowerExchange, Appian, ASP, BizTalk and MindBox TM BRE/BRMS integration, IBM mainframe, AS400 and other technologies SDLC Methodology (by experience): Waterfall, Agile Scrum, Agile Hybrid, and iterative Rational Unified Process (RUP)
  • Business Requirements and System Requirements Specification, including User Story and Use Case Definition
  • Business Intelligence ( BI) and Data Warehouse Requirements Specification, incl. Usage Scenarios and Reporting
  • Business Process Analysis, Re-engineering, Automation, including SIPOC & Business Process Modeling BPMN 2.0
  • User Experience (UX) and UI Design for internal and customer-facing application UIs, including E-Commerce
  • High-Level (Functional) Design Documentation, including Swim Lane Data Flow Diagrams and Activity Diagrams
  • Data Mapping and Data Modeling (Conceptual and Logical Data Models more than Physical Data Models)
  • Test Procedure Design & Execution: Application, SIT, UAT, Regression, Production, UAT Coordinator, QA Lead
  • System/Reporting Implementation & End User Training Support (incl. execs, coast to coast travel at deployment)
  • Enterprise and Business Unit Project Planning, Costing and Reporting to COO, Senior VPs, ESVP, and below

TECHNICAL SKILLS:

Technologies/Languages: Gray text indicates either considerable past usage, or recent exposure, but would require (re)learning.

Office Tools: Microsoft Office 365, 2016-07, Visio, SharePoint, Project. Citrix Sharefile, Podio, GoToMeeting

Bus. Systems: Salesforce CRM, PRM, Service Console; parts of SAP Hybris and ECC Order Mgmt., Zuora RevPro, and Apttus CLM (Contract Lifecycle; Mgmt); RxClaims

Requirement & QA Tools: Microsoft Azure DevOps (formerly VSTS, TFS), for user story, feature & issue mgmt.); Jira; Salesforce Agile Accelerator; ServiceNow; Jama Contour; Atlassian Confluence (specs, issues)

Design/Flow: Visio 2016/2013; BPMN 2.0; LucidChart; IBM BlueWorks Live; IDS-Scheer ARIS BPM; UML

Data Tools: DB Visualizer; SQL; Services; XML Schemas, BizTalk Orchestration/BRE; Altova XML Spy

Databases: SQL; DB2; MongoDB (2018-19 project), CGI ACLS/CACS/CAS consumer loan servicing (DB2)

Languages: Simpler, common SQL queries, Easytrieve Plus (EZTrieve) report/file writing; COBOL; IBM JCL

PROFESSIONAL EXPERIENCE:

Confidential, Ft. Lauderdale, FL

Senior Business Analyst Consultant

Responsibilities:

  • Assisted in the planning and execution of UAT test cases for accounting via SAP ECC, Hybris and Zuora RevPro, to further automate revenue recognition.
  • Projects include two enterprise product/program launches and RevPro major upgrade.
  • Supported production and UAT issue resolution.
  • Reviewed SQL queries to enhance data dictionary of health checks that identify data anomalies. Provided training docs.

Confidential, Miami, FL

Senior Business Analyst Consultant

Responsibilities:

  • support development and QA to resolve issues, and coordinate UAT for a few application development agile teams at Confidential Fleet Management Services (FMX) business unit (one of three).
  • Latest agile team increased Used Vehicle Sales productivity by developing Salesforce features to forecast sales; sell truck/trailer units outside direct channel locations; and automate workflows within and between Sales, Sales Operations and Pricing (Finance).
  • Improved customer website data accuracy regarding vehicle specs and location, to increase sales.
  • Prior primary agile team helped modernize truck mechanical shop operations through large display visual dashboards of key metrics and resource assignments, a simple mobile device Appian app to capture truck washes, and Geo Tab (GPS) based mobile device table to track and report units within a shop property for audit.

Confidential, Deerfield Beach, FL

Senior Business Analyst Consultant

Responsibilities:

  • Completed seven (7) detailed business requirements documents (BRDs) and dozens of user stories.
  • Elicited/defined many non-functional requirements, particularly for HRIS UltiPro integrations, reports & security.
  • Defined hundreds of ETL source to target data mappings, many of which were complex transformations, to feed Service Cloud from at least five source databases, through an intermediary SQL DB, to provide a customer 360 view across accounts. Responsible for data analysis, business/process analysis, documentation/requirements, testing and business impacting issue resolution. Developers and business contributed to this ETL work stream.
  • Oversaw SIT, coordinated and supported UAT and production tests with business, facilitated resolution of project issues, across all projects.
  • SETF VRU project also required documenting process flow changes for customer authentication, menu and script improvements from nine stakeholder departments (e.g., Special Projects, Compliance, Client Relations, Customer Care, Marketing, Operations, Collections, Risk Mgmt., Data & Analytics).

Confidential, Fort Lauderdale, FL

Senior Business Analyst

Responsibilities:

  • Consulting/reporting to the COO/CIO, gathered, crafted and refined company operational policies, rules and guidelines.
  • Delivered detailed business process model diagrams (BPMN 2.0 using Visio 2013) and standard operating procedures for both normalized (existing) and re-engineered business processes across Commercial Division sales, service and billing/finance.
  • Identified several business capabilities across entire customer experience for commercial service offerings in order to greatly automate currently manual and spreadsheet processes using modern enterprise systems: Click Schedule, J.D. Edwards ERP and CRM.
  • These deliverables enable greater consistent quality and operational alignment with enterprise procedures and technology, with scalability as a goal.
  • Focused mostly on service calls and preventative maintenance service contracts for commercial HVAC and plumbing installation, replacement and repair at condominiums and small business/professional/retail offices.
  • Engagement is through Synergy Business Consulting, Miami.

Confidential, Boca Raton, FL

Senior Business Systems Analyst

Tools: Salesforce CRM; MS Office 2013

Responsibilities:

  • detailed business process and data flows for one of their 2015 top three strategic projects for what was their Activator Division (reorg since). Identified and assessed needs for business performance optics and business processes from sales contract to customer/dealer support for their digital media products to 20+ automakers and several thousand retail auto dealerships. Identified, specified and facilitated implementation of changes required for CRM migration to Confidential .
  • Implementation increased operational efficiency and effectiveness of their B2B Sales, Sales Support and Dealer (Customer)
  • Support teams to increase customer retention and recurring revenue.

Confidential, Fort Lauderdale, FL

Functional Solutions Architect / Sr. Business Analyst

Industry: Cloud and Virtual Infrastructure Applications and Computer Technology

Tools: Salesforce CRM & PRM; MS SQL; MS Office 2008-2013 incl. Visio, Project; Apttus CLM (e Contract Lifecycle Management, a 3rd party Salesforce app); SAP ECC SCM; Jama Contour, BizTalk Orchestration/BRE

Responsibilities:

  • Elicited business requirements and business rules; defined system requirements, use cases, user stories, business and system process changes, rules logic, cross-system data flow diagrams, data mapping/transformation, data models, data controls, and high-level (functional) design for business technology solutions to top priority enterprise projects and sometimes smaller projects.
  • Advised project QA teams regarding test scenarios, prioritization and scripts from a cross-system, end-to-end perspective.
  • Occasionally managed smaller projects’ schedule and resourcing, coordinated UAT, or executed testing. Initiated improvements to SDLC requirement templates and methods for BAs. Developed and piloted Jama Contour requirements tool/repository to replace SharePoint scattered requirement artifacts to spread knowledge and increase project efficiency.
  • Prior to above position, served as Systems Architect in Enterprise Data Architecture within Enterprise Architecture (EA) practice.
  • Delivered EA artifacts, such as data flow diagrams and logical data models, to bring greater clarity to system integration processes from a functional and enterprise perspective, both pre project current state analysis and future state re-design.
  • Roadmap MDM.
  • Defined IT standards for data flow diagrams.
  • Analyzed, documented and published enterprise data architecture, business process and system integration artifacts, both current and future state.
  • Primary projects addressed (1) re-architecting the enterprise data warehouse (EDW) for sales business intelligence (BI) for smarter sales resource allocation; growing recurring revenue by enabling pricing programs to sell and fulfill product support and maintenance subscriptions/renewals, including My.Citrix.com UI; increasing back-office process efficiency and improving partner experience online during their program membership application, registration, renewal, certification of product & sales training courses, and status toward meeting program compliance rules; (4) automating cross-departmental workflows for customer and partner legal agreements (contracts); (5) integration of M&A product orders and fulfillment (SCM); and (6) re-architecting product licensing and related cross-departmental business processes.

Confidential, Miami Lakes, FL

Senior Business Analyst

Tools: MS Word, Excel, PowerPoint, Visio, Project; SnagIt; a home-grown PPM web app; Heat IT Support tool

Responsibilities:

  • Liaison between end users & software vendors, including vendor selection and due diligence
  • Business and technical reqmts. elicitation and specification
  • System architectural diagramming for implementing electronic payments system;
  • Business process documentation for a new commercial cash/treasury management service for remote check depositTest design, execution and reporting for this service to validate business needs were met

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