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It Business Analyst/uat Lead Resume

SUMMARY

  • A Senior IT Lead professional with over 25 years’ experience in Insurance, Banking and Public Sector domains. Key skillsets include business analysis, project management, resource management, quality assurance test management, onsite/offshore management.

TECHNICAL SKILLS

Applications: B2C, B2E and B2B applications

Platforms: HTML, XML, J2EE, JavaScript, JSON

Technologies: Internet Web Services, Android, iOS, Windows, UNIX, LINUX, MainFrame, Host,

Databases: Oracle, DB2

Test Tools: ALM, Rally, SQL, Toad SQL, WinSCP, Soap UI, REST, Postman, ShoVel, Test Link, TRAC, ClearQuest, Perfecto Mobile, HTTP Watch,

Tools: JIRA, HP Service Manager, CA Service Manager, Workday, SharePoint, PowerPoint, Visio, Smartsheet, MS Project, MQ, App Watch, Open AM, Skype

General: SDLC, Scrum/Agile, Waterfall, RAD, Business Analysis, Project Management, Software Quality Assurance and Testing, ITIL, Lean, Six Sigma,

PROFESSIONAL EXPERIENCE

Confidential

IT Business Analyst/UAT Lead

Responsibilities:

  • Translate product roadmap features into well - defined product requirements including features, user stories, and acceptance test criteria and ensure project scope is defined as per business partner expectations
  • Be the point of contact for Business Sponsors, Stakeholders, Product Owners, Development and QA teams and vendors and ensure continuing alignment with project objectives
  • Perform project management tasks - Resource and Schedule management of IT BA and QA teams and provide status report
  • Elicit requirements from stakeholders within and across functional areas, do Gap Analysis document Functional Requirements, Non-Functional Requirements
  • Create Use Cases, Process Flow Diagrams for current and future states, Requirements Traceability Matrix, identify Testable Requirements, Mapping of Data Elements
  • Identify features/functionalities to be provided on mobile devices - mobile phone and tablets
  • Identify Risks and develop mitigation and contingency plans. Proactively manage Risks, Issues, Dependencies
  • Create User Stories with Acceptance Criteria and UAT test cases and create traceability matrix
  • Maintain Sprint Backlog and Product Backlog to facilitate MVP approach
  • Participate in Daily Scrum, Grooming of User Stories, Sprint Planning, Scrum of Scrum, Sprint Retrospective meetings
  • Facilitate cross functional interactions, design and daily test status review meetings
  • Create UAT test plan, conduct test readiness review, coordinate testing, prioritize, validate test cases for UAT and coordinate Stakeholder testing and obtain sign-offs
  • Manage defects, triage and track defects to closure. Escalate for timely resolution to conform to SLA standards. Collect metrics and do a root cause and trend analysis
  • Test data management of Tenants, data mapping and data analysis for End to End Testing, UAT Testing and Parallel Testing on web browsers and mobile devices
  • Validation of integration of services between Workday and HR functionalities - Pre-Hire, Onboarding, Payroll, Benefits, Absence and Time Attendance and Scheduling and Access Management
  • Vendor management - coordinate integration services and status reporting
  • Provide support sFTP of files via WinSCP
  • Proof Of Concept validation of vendor application Convercent for policy management
  • Process improvement for documentation of Business Analyst and Test deliverables

Confidential, Dallas, TX

IT Business Analyst/UAT Lead

Responsibilities:

  • Elicit requirements, do Gap Analysis document Functional Requirements, Non-Functional Requirements, Mapping of Data Elements to create Technical Specifications and ensure project scope is defined
  • Create Use Cases, Process Flow Diagrams for current and future states, Requirements Traceability Matrix, identify Testable Requirements
  • Create Screen Flow diagrams, Screen Mock Ups, provide Demo of applications
  • Facilitate meeting/workshop to help product owners/project stakeholders identify the high-level functionalities of the application, then drill down to lower levels until the lowest level of requirements are identified to ensure that User Stories are granular and facilitate to facilitate MVP approach
  • Create User Stories with Acceptance Criteria and UAT test cases in Gherkin format to facilitate Acceptance Test Driven Development and QA testing
  • Identify features/functionalities to be provided on mobile devices - mobile phone and tablets
  • Determine usability considerations and ensure security standards are followed on mobile devices
  • Provide support to Product Owner for maintenance of Product Backlog, Sprint Backlog
  • Identify Minimum Viable Products and prioritize User Stories in advance for future Sprints
  • Create/update reports, and propose action or solution options and/or implementation plans to assist leadership in decision-making and drive the work to conclusion
  • Test data management and data analysis using SQL
  • Use Postman tool for JSON and SOAP UI for web services
  • Perform UAT on desktop and mobile devices, regression test, review test results, ensure all functional and technical requirements, application controls are tested and arrange demo
  • Monitor Product KPIs - Acquisition, Engagement and Retention categories
  • Review and triage defects using problem solving skills during integration and system testing
  • Get signoff from Stakeholders / get user story accepted by product owner to ensure quality, timeliness and testing of all release work
  • Coordinate manual and automated testing with Onsite/Offshore QA team, provide QA support and triage defects using problem solving skills
  • Work closely with UX/UI team to define the UX requirements
  • Adhere to Standard and Guidelines, Perform Peer Reviews and provide process improvement
  • Document/Review and update the Knowledge Base - User Guides, Reference Manuals and Training Materials to maintain current information
  • Mentor new Business Analyst, Product Owner and Test team members
  • Keep current with new and changing technologies

Confidential

Business Systems Analyst/ UAT Lead

Responsibilities:

  • Online registration and enablement of Insurance, Claims, Mutual Fund, Bank, Mortgage and Credit Card accounts
  • My Accounts Dashboard, My Profile and Preferences, Billing and Payment
  • Responsive Web Interface for applications on different browsers and mobile devices for iOS, Android smart phones and tablets
  • Knowledge Based Authentication - Proofing using Lexis Nexis data
  • Property and Casualty applications for Auto policies for customers and sales associates
  • Online Auto Rate Quote & Purchase application, Online Life Rate Quote & Purchase application
  • Registration of external vendors and trading partners (Auto and Mortgage Lenders, Claims Services, Product Suppliers) on the b2b.statefarm.com website
  • Creation of new users and access management by the B2B administrator
  • Manage bank account, display payments and remittances, document management on B2B website
  • Migration of B2C, B2B, B2E applications from VB to J2EE
  • Migration of B2C applications from AIX and HPUX to Linux servers
  • Migration of B2C applications from Tivoli Access Manager to OpenAM
  • Proof Of Concept validation of vendor application for Test Link

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