We provide IT Staff Augmentation Services!

Business System Analyst Resume

Charlotte, NC

SUMMARY

  • Business System Analyst, Project Coordinator and Data Analyst with around 8 years experience in banking, insurance, manufacturing and healthcare.
  • Worked in many testing projects where I was responsible for creation of Test Scripts, Execution of Testing Projects & Completion while doing the UAT and user training.
  • Experience managed project as a Scrum Master and a lean agile change agent in leading teams and organizations in implementing projects using different agile frameworks to meet robust market changes.
  • I have a good understanding of Database Concepts along with SQL commands.

TECHNICAL SKILLS

Databases: Oracle, MS Access and SQL Server 2008

Tools: SFDC, CRM, Tableau, Microsoft Dynamics(2016)

Project Tools: MS Word, Excel, Visio, PowerPoint, Access, SharePoint,, Service Now, Microsoft Visual, Remedy, JIRA,Forgerock identity management, Microsoft TFS,ALM, Version One, Tableau, SQL MicroStrategy

Methodologies: Agile, Waterfall,(SDLC) Total Quality management (TQM)

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Business System Analyst

Responsibilities:

  • Aligning internal business requirements to MS Dynamics CRM capabilities and best practices.
  • 365 (CRM) technical/business solutions to our diverse client base according to their unique needs.
  • Responsible for providing 365 (CRM) technical/business solutions to our diverse client base on business need.
  • Work closely with business and developers to build Account, case and dashboards for effective analysis of sales and marketing efforts in Dynamics.
  • Document the security for all phases of the project as well as identify and document the deliverables
  • Managing all releases and resources for MS Dynamics CRM deployment
  • Delivered UAT documentation to the project team mates
  • To reports defects, took screen shots, wrote a step - by-step flow of actions taken to run the reports or tools.
  • Maintained a log of number of data tested, number of passes, number of fails, number of defects identified, type of defects and the severity and frequency of every defects.
  • Responsible for preparing User Guide Document.
  • Attended defects meetings with the Business, Developers and testers
  • Worked on special assigned projects in Excel. Proficiently used excel functions like V-lookup, sum if, count if, pivot tables, macros in cash received analysis and cash forecast reports.
  • Understanding the severity of the bug and give information to developers in order to fix it.
  • Used SQL for accessing and manipulating database systems and prepare visulazation report on Tableau.
  • Created parameterized reports and adhoc reports using SQL.
  • Wrote and executed SQL queries using Query Analyzer to provide custom reports to marketing and sales
  • Used SQL for accessing and manipulating database systems and prepare visulazation report on Tableau.

Confidential, Charlotte, NC

Business Web Analyst

Responsibilities:

  • Assist customer in identifying use cases for priority adoption of Amazon Web Services as well as best practices implementations for their Call Center division
  • Conduct Root Cause Analysis and recommend appropriate solutions and continuous process improvement
  • Developed and followed agile project management plan Agile Ceremonies. Facilitated build requirements log product backlog with cost estimates and priority.
  • Coordinated with UX design team to guide them on business expectation for Web and mobile design.
  • Incorporating responsive design principles into new and existing product features.
  • Rapid prototyping of new features were and when possible for product layout.
  • Collaborating with business and back end developers reach goals for a given designed feature.
  • Design website content that satisfies the webmaster, website content writers in the organizations and website users external to the organization.
  • Responsible for Verifing the Web services API requests,REST Protocols.
  • Involved in creating Test Environment for Web services Testing
  • Responsible for ensuring the smooth operation of our mission-critical and customer-facing IVR and inbound call distribution.
  • Functional testing on the UI layer, the API testing about verifying the business logic of the backend.
  • To interact with the developmwnt team on basics of HTTP protocol and JSON (messages format)
  • Responsible for to run SQL query to check if an API correctly saves and fetches data from it’s database.
  • Experience in data-driven automation using external sources like excel, JSON
  • Use graphics programs or work with graphic artists to create unique graphics for the site that do not make site access speeds unacceptably slow.
  • Ensure that the site operates as planned by performing site and usage analyses and modifying the site as needed.
  • Working with a cross functional team to develop user interface mockups and prototypes
  • Upgrade site content on an ongoing basis to improve and keep the site visually interesting.
  • Coordinating requests for content changes from Communications Manager and other members of the team
  • Liaising with dWebsupport regarding technical issues.
  • Work closely with our call center management vendor, software development team, and other internal business teams to deploy builds to our test and production environments
  • Developed crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications

Confidential, Charlotte, NC

Business System Analyst

Responsibilities:

  • Aligning internal business requirements to Dynamics CRM capabilities and best practices.
  • Understand the business process for Credit risk team to implement in the system.
  • Facilitate monthly agile development sprint planning meetings
  • Responsible for producing technical systems documentation including: business requirements, functional specifications, user requirements, traceability matrix, risks and implementation plans.
  • Customized Page layouts for Standard/Custom objects and assigned Record Types.
  • Improving productivity of the technical teams through facilitating creativity and empowerment.
  • Participating in preparing Test Plans.
  • Responsible for logging defects in Defect Manager, monitoring their status and tracking them to closure.
  • Customized Page layouts for Standard/Custom objects and assigned Record Types.
  • Managing all releases and resources for MS Dynamics CRM deployment
  • Giving mandatory information of a defect to developers in order to fix it.
  • Analyze the risk related to credit system implementation .
  • Understad the loan and pricing related business process for system implementation .
  • Organizing sprint planning, sprint review and retrospective meetings; and
  • Ensuring requirements are addressed through use of user stories, processes or mechanisms to validate the successful delivery of the requirements.
  • Planning and estimating tasks for each item on the selected product backlog from a BA stand point.
  • Complete change management assessments
  • Manages and coordinates all activities necessary to control, track and audit Changes in the environment.
  • Leads the Change Management function and is responsible for the adequate skill levels and performance of the assigned staff members.
  • Audits and manages the process lifecycle and reports to upper management
  • Schedule Urgent CAB meeting when necessary
  • Delivered UAT documentation to the project team mates
  • To reports defects, took screen shots, wrote a step-by-step flow of actions taken to run the reports or tools.
  • Maintained a log of number of data tested, number of passes, number of fails, number of defects identified, type of defects and the severity and frequency of every defects.
  • Used SQL for accessing and manipulating database systems and prepare visulazation report on Tableau.
  • Created parameterized reports and adhoc reports using SQL.
  • Wrote and executed SQL queries using Query Analyzer to provide custom reports to marketing and sales
  • Preparing and Analyze reports to ensure accuracy of data, identify patterns, and report them in SQL.
  • Leading project on providing solutions for database migration in response to regulation changes
  • Preparing data mapping documents.
  • Identifying the data table from SQL server .

Hire Now