Summary

Confidential is a Business Leader and Business Customer Relationships Manager. He has more than 17 years of experience within his field. The last 5 years Chad has become well versed in Request for Proposal RFP development and contract negations. Chad possesses a strong client service focus that involves identifying, evaluation of, and delivery on client needs. He utilizes excellent communication skills, and leadership and organizational skills to build relationships with both clients and project team members ensuring that projects remain within scope, on time, and within budget. Chad also utilizes industry expertise serving as a client liaison focused on satisfying needs and objectives of all stakeholders.

Experience

Confidential

Senior Business Consultant

• Project Planning
• Requirements development
• Business Process Notation
• Procurement
• Management of the configuration and implementation of the program.
• Utilizing the State's new Software Modernization Program SMP to help to select a
• Vendor who has already went through the State's prequalification program.

Confidential

Project Leader/Business Analyst

• Served as a Business Consultant for State Governmental Agencies
• Department of Environmental Quality DEQ
• Department of Natural Resources DNR
• Department of Technology Management and Budget DTMB
• Michigan Department of Education MDE
• Department of Environmental Quality DEQ
• Department of Labor and Economic Growth DLEG
• Michigan Department of Community Health MDCH
• State Historic Preservation Office SHPO
• Michigan State Housing Development Authority MSHDA
• Child Support Enforcement System CSES
• Department of State DOS

Confidential

• Developed Request for Proposals RFP along with Statements of Work SOW which enabled a broader and creative range of solutions to be considered by leveraging the State's purchasing power to obtain a more cost efficient contract for the client.
• Assessed information to permit sound business decisions to be made by creating a strategic procurement process which was both consistent with the State's business requirements and served as a standard for other future proposals.
• Provided analytical and technical assistance in developing requirements matrices, gap analysis models and identifying, evaluating, and developing processes to meet business, technical and functional requirements to be included as part of the RFP.
• Functioned as a liaison between the business customer and technical community to effectively translate business strategies into technical requirements and solutions.
• Identified opportunities for improving business process, organizational design, and corporate culture.
• Provided techniques for organization design, process improvement, technology assimilation, organizational change, and process modeling.
• Developed and maintained team SharePoint sites that would interface interactively with the customers at State Agencies.

Confidential

• Worked on the State and Federal Program Affordable Care Act ACA at DCH performing numerous tasks
• Directly interfaced with customers and other State Agencies such as DTMB, DHS, as well as Federal Agencies such as the Department of Homeland Security and the Department of Health and Human Services
• Interacted daily with customers and agencies which included status updates, expected rollouts of architectural technologies, and deadlines on federally mandated assessment and mitigation plans
• Served as technical liaison between the State and Federal government on the infrastructure and architecture that was to be in place by October 1st which would transmit and receive transactions from the Federal portal
• Developed and executed capacity tests plans for the rollout of the October 1st deadline
• Developed Total Cost of Ownership Models for Enterprise Service Bus ESP .
• Verified procedure and eligibility roles for the Federally Facilitated Exchange FFE .
• Examined and determined Children s Health Insurance Plan CHIP for FEE in efforts to help establish Eligibility determination for both CHIP and Medicaid.
• Defined the requirements for all account transfers transactions passing through the Health Information Exchange HIX Data Service Hub.
• Worked in coordination with DCH assisting in completing the testing for the State hub infrastructure and collaborated in the development of the State hub infrastructure requirements.
• Documented and constructed a Privacy Impact Assessment PIA providing evidence that the State had plans and policies in place to meet the Federal requirements and coordinated implantation strategies for the new Federal Laws.

Confidential

Project Coordinator

• Developed, implemented, and tested disaster recovery plans and procedures, along with the backup systems, for all corporate business services.
• Improved and developed the current Business Continuity Plans which required a structured analysis of the organization.
• Coordinated team member activities by scheduling work assignments, setting priorities, and directing the work of team members.
• Implemented and managed the consolidation of business computing systems, applying virtualization technologies to improve utilization, provided better disaster recovery capabilities, and reduced electrical and cooling requirements.
• Acted as strategic liaison by helping communicate business strategies into technical requirements.
• Developed operational policies and procedures to drive performance improvement and increase consistency throughout the organization.
• Identified areas for improving business processes and work flow.

Confidential

Technical Writer/Team Consultant

• Coordinated strategy for an electronic document management system.
• Evaluated organizations effectiveness, goal determination, in order to make recommendations for improvement.
• Managed a team that developed and delivered documentation deliverables to accommodate project milestones.
• Monitored and evaluated operations, programs, processes, and practices for quality and effectiveness.
• Advocate for improving processes to deliver documentation in time-sensitive and cost-effective manners.
• Facilitated meetings and work groups to encourage participation, build mutual trust, respect, and cooperation among team members.
• Reviewed existing documents relative to a standardized defined format and incorporate comments into these documents to help resolve inconsistencies

Confidential

Project Manager/Systems Analyst

• Reviewed, analyzed, and evaluated business technology and organizational work flow for enterprise imaging system.
• Analyzed program functions and document business operations for high-volume networking environments.
• Oversaw and coordinated activities to document program functions and required modifications of computer programs.
• Coordinated systems integration and training for system users.
• Served as Project Implementation Coordinator for client/server based organizational asset management systems.
• Supervised and coordinated technical network / hardware analysis and document operational issues.
• Analyzed network connectivity requirements and implemented business solutions for the integration of new functionality.
• Participated in strategic consulting with senior executive team on long term network technology plans and long term Web strategies
• Directed the analysis of systems administration activities for Novell/Microsoft client environments.

Confidential

Child Support Consultant/Team Lead

• Senior consultant engaged in the management of vendor telecommunications solutions.
• Directed personnel training for various hardware and administrative programs.
• Documented user requirements and program functionality for both new development and system improvement projects in support of technical support initiatives.
• Resolved vendor conflicts and directed analysis of hardware and network upgrades.
• Acted as strategic liaison between the state and local government Information Technology Departments.
• Managed federally mandated networking initiative for the State of Michigan Network.
• Created technical installation manuals for hardware and software applications.
• Designed technical documentation and use case manuals for Quality Assurance purposes.

Skills

• Microsoft Office Suite 2010 Tools: Word, Excel, PowerPoint, Visio 2013, Project 2010,
• Collaboration Content/Knowledge Management Tools: SharePoint, Lync, WebEx Connect
• Project Management Tools: Microsoft Project
• Strategic Planning and Analysis: Risk Assessment Models, CSG REALize Maturity Models
• Requirements Development and Management: Tracer, CSG REALize
• Modeling and Design: Visio Use Cases Business Process Modeling Notation BPMN Agile, Waterfall, and hybrid methodologies
• Testing and Quality Management: Test plan development