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Sr Tech Business Analyst/product Owner/scrum Master Resume

Dayton, OH

SUMMARY:

  • 12+ years of expertise in Business Systems Analysis, Business Analysis Planning and Monitoring, Enterprise Analysis, Elicitation, Requirements Analysis, Solution Assessment and Validation, Requirements Management and Communication, Business Process Re - engineering, Data Modeling and Quality Assurance for enterprise-wide applications from conception to implementation.
  • Certified Scrum Master (CSM). Expert in implementing Scrum methodologies in effective alignment with principles behind the Agile Manifesto.
  • Certified Scrum Product Owner (CSPO), adept at streamlining and execution of program priorities while maintaining the conceptual and technical integrity of features/components for the team
  • CBAP (Certified Business Analysis Professional), Agile Certified Practitioner (PMI-ACP) certifications in progress. PMI professional involved in project and program management.
  • Strong domain knowledge of financial, insurance, healthcare, data warehousing, telecommunications, logistics, retail and e-commerce environments in relation to applying business analysis best practices in alignment with IIBA (International Institute of Business Analysis).
  • Expertise in diverse software engineering practices such as System Development Life Cycle (SDLC), Rational Unified Process (RUP) in delivering artifacts pertaining to requirements’ planning, analysis, definition, management, and communication.
  • Extensive experience in facilitating Joint Application Development (JAD) and Rapid Application Design (RAD) sessions and expedite and streamline the requirement gathering process by using techniques such as data modeling, process modeling, scope modeling, sequence and state diagrams, prototyping and user stories.
  • Proficient in UML techniques, gherkin, extensive experience in modeling business processes and developing functional, workflow and status models for systems adopting Object Oriented Analysis and Design (OOAD) using use case, activity, and state chart diagrams.
  • Extensive experience in using Structured Query Language (SQL) for ad-hoc & data analysis, audit, validation and quality assurance.
  • Extensive experience in requirements elicitation, documentation and change management using DOORS, Rational Requisite Pro and iRise.
  • Adept at using IBM Rational Rose, IBM Rational Software Modeler, StarUML and MS Visio to create repeatable analysis models.
  • Demonstrated experience in creating clear, structured, articulate, consistent and persuasive requirement documents responsible for successful implementation of small- and large-scale projects.
  • Extensive experience working with test leads in collaborating efforts required for the creation of test plans, test scenarios and test cases for system and integration testing.
  • Exposure to testing tools including HP Quick Test Professional, HP Win Runner and HP Test Director.
  • Good understanding of change management using tools like IBM Rational Clear Quest and repository management using IBM Rational Clear Case and MS Visual SourceSafe.
  • Experienced at successfully multitasking duties in challenging environments with increasing levels of responsibilities. Strengths include clear IT/BU alignment, Predictable Technology Delivery, Continuous Process Improvement, Effort Estimation, Organizational Change Management, Capabilities Development, Process Engineering and PMO Governance.
  • Team player, result-oriented, fast learner, excellent written and verbal communication skills with strong research capability. Excellent problem solving, conflict resolution, analytical and presentation skills.

TECHNICAL SKILLS:

Business Modeling Tools:: DOORS, Rational Requisite Pro, Rational Rose, MS Visio, Mockup, UML

Change Mgt. Tools: Rational ClearQuest, PVCS Tracker

Configuration Mgt Tools: Rational ClearCase

Packages: MS-Office, Oracle Developer

Testing Tools: Test Director, Rational Test Manager, Rational Robot Rational Performance Studio, WinRunner, LoadRunner

Reporting Tool: Crystal Reports, Cognos, and Informatica

Programming Languages: C/C++, Java, VB, and VC ++ & .NET

Databases & Utilities: MS-SQL Server, Sybase, UDB, Oracle, MS Access, Excel

Data Modeling Tools:: Erwin, SQL Server Data Modeling Tools

Operating Systems: UNIX (Solaris/Linux), Windows NT/XP

PROFESSIONAL EXPERIENCE:

Confidential, Dayton, OH

Sr Tech Business Analyst/Product Owner/Scrum Master

Responsibilities:

  • Successfully led the team for KLO (Keep the Lights On) initiatives related to Provider Reporting Operations providing services to stakeholders, business partners, external vendors, and end users supporting Enterprise Innovative Management principles (EIM) implemented through ERP systems.
  • Developed complex systems related to Facets, CCA, SAP, CRMs, big data using Hadoop, designed interfaces and mocking up user interfaces to support and display the information in multiple UI disciplines (Web, Mobile, Client Server, etc.)
  • Served as a step-in Product Owner, worked with BAs/Das along with business partners to refine stories during grooming sessions, validating Acceptance Criterion during UAT, continuous backlog refinement, measuring business value delivered and upcoming sprints’ prioritization.
  • Conducted Sprint Planning and Sprint Demo activities with business units, for product release, providing feedback to development team, reviewing, and building action items for the team for upcoming sprint.
  • Directed the development team by worked closely with business verticals in establishing priorities for upcoming sprints, understand the Product Vision along with active participation in Scrum of Scrums, assisted in developing a module for Center of Excellence in Agile Analysis.
  • Performed data mining activities using Microsoft SQL, helped developers build packages using SSIS, SSRS for reporting on Facets, EDW including Implementation Plans for test execution by the SQAs (Software Quality Analysts).
  • Successfully led a team for Operational excellence in creating and writing technical specifications within an agile framework using Gherkin techniques: Epics, Story, Task within Microsoft TFS.
  • Developed a process where teams gain an understanding of the stakeholder's business culture and priorities, the need for different modeling techniques used when gathering requirements, the corporate standards for documentation, methods for prioritizing requirements and tools for tracking requirements.
  • Mentored BAs in authoring agile stories and facilitate story grooming sessions for highest priority stories in agile product backlogs, in collaboration with IT and business roles and stakeholders, including product owners, developers, software quality analysts, and requestors.
  • Successfully served as a Team Liaison, stand in Scrum Master to conduct Agile ceremonies, also helped manager build a successful core team which proved over time to effectively deliver solutions to support the business needs including state regulatory and IT driven organization goals.

Confidential, Indianapolis, IN

Sr Tech Business Analyst/Product Owner/Scrum Master

Responsibilities:

  • Successfully created a Payer Capability Analysis Assessment ERP system between the current system managed by SIHO and Salesforce Service Cloud for better consumer experience.
  • Served as a Product Owner and was instrumental in gathering SOW approval for Contact Center platform. Successfully created a Product Vision document which translated to Functional Requirements Document/Use Cases and subsequently user stores on JIRA using Gherkin.
  • Served as both BA and Product Owner, worked with Scrum Master and cross functional development team onsite and offshore.
  • Conducted survey workshops will all business verticals to focus on key performance metrics that deliver personalized consumer experience, focus on demonstrably increasing consumer engagement and create a sustainable differentiation in the marketplace.
  • Created business and functional requirements to build a Consumer Centric Contact Center to significantly improve Member and Provider experience, pertaining to the different functional areas in IUHP.
  • Led requirements workshops to leverage existing Salesforce platform and CISCO Telephonic infrastructure to build out features that will increase member satisfaction and streamline operations.
  • Led a data mapping initiative with crosswalks to integrate Salesforce supporting member and provider insights from core platform (CAPS - Core Administrative Processing Solution and PDM-McKesson Provider Data Management).
  • Engaged onsite and offshore enterprise architects to discuss the various integration points end to end, meeting various performance metrics such as security, SLA timelines.
  • Created a test plan and corresponding test cases, provided traceability from each business and functional requirement down to testing requirements
  • Led a workflow initiative to focus on Business Context Diagrams, System Architecture flows and specific functional workflows tied to the solution integration plan.

Confidential, Columbus, OH

Sr Business Analyst/Agile PM

Responsibilities:

  • Successfully created an Agile Transformation Plan for roll out across all business units within CCB, assisted Agile coaches to monitor sprint activities of actively operating Agile teams.
  • Created a Sprint 0 checklist and training materials, set up workshops with different teams to support their training programs and setting governance and scaling standards.
  • Managed individual sprint team roadmaps and demand management forecasting at a product level.
  • Drove requirements for projects with a substantial impact on the corporation/LOB geared towards revenue enhancement, cost reduction, risk mitigation, process improvement or other priorities as defined by management.
  • Drove requirements tied to data governance rules in an SOA environment which dealt with moving data from Teradata to Hadoop involving business rules tied to data storage/ Aggregating data and other reporting needs.
  • Designed new process models for processes involving Investment businesses, flow of account opening, asset management, derivatives operation including bongs, stocks, exchanges for various trading platforms.
  • Worked on setting up data governance and change management standards within program management office, created a roadmap level view of the different work streams and active projects.
  • Recommended controls by identifying problems with writing improved procedures, designed new processes by analyzing requirements; constructing process flow charts and diagrams; studying system capabilities; writing specifications.
  • Developed strategies to mitigate risks and ensure compliance with regulatory standards.

Environment: JIRA, Scrum, Kanban, Gherkin, Confluence, ERP, Hadoop, SAFE, SOA, ERP, QC, RUP, MS Visio, Wireframes, UI Prototype, Adobe, SQL, C#.NET, MS Project, UML, Hadoop, Crystal Reports

Confidential, Mason, OH

Senior Business Analyst/Scrum Master

Responsibilities:

  • Successfully led requirements’ elicitation and review sessions tied to Eye Transform initiatives for Wave1 client implementations.
  • Achieved great success performing data analysis/mining activities leading up to validation of requirements and cross platform testing efforts.
  • In an SOA environment, developed an industry standard Cross walk between the AS400(and Salesforce) to Facets data structures, which was critical in implementing the system/configuration requirements for Constituent Systems, Finance, Claims Processing, Member Eligibility/Accumulators.
  • Extensively worked with the Sales and Marketing teams on ERP and CRM projects to develop and build a DM model using Hadoop for better decision and strategy on price modifiers tied to Member Eligibility and Accumulators for new clients.
  • Assessed client requirements tied to new CRM initiatives, performed data mining on existing business rules to derive future state business and functional requirements.
  • Active Scrum Master managed four cross functional teams and involved with sprint planning, story sizing, backlog grooming & refinement, functional & technical user story documentation and release management activities.
  • Successfully implemented business transformation changes tied to improving Confidential ’s competitive advantage, worked with business stakeholders to produce scope related to strategy development, implementing new capabilities, simplifying administration, improving provider and member experiences and driving associate change management.
  • Was involved with several implementation and strategic programs focused on improving provider interactions with Confidential . Responsibilities include product development, development of on-line and administration systems, vendor management and market communications
  • Successfully completed data dictionary creation, reporting activities tied to all the business verticals, made extensive usage of visuals to perform GAP Analysis between As and To- Be states.
  • Extensively used Microsoft SQL to query databases, analyze data to document current requirements and to produce requirements in several stages to data onboarding such as cleansing, staging, modelling, creating dimensions along with other non-functional and security requirements related to the data warehouse.
  • Set up Agile Workshops and training, produced product backlogs system application specific and trained cross functional teams on Agile specifics such as User Stories, story sizing, Sprint Cycles, release burn downs charts.
  • Successfully managed multiple business critical initiatives focused on delivery of core applications to the business including designing, development, and deployment of business functionality to help drive more business and increase revenue.

Environment: AS400, Facets, Agile/SCRUM, Gherkin, SAFE, Sales force, SOA, Hadoop, ERP, QC, TFS, RUP, MS Visio for retail forecasting, Wireframes, UI Prototype, SNAG IT, Adobe, EDI, SQL, Wiki, Informatica, .JAVA, MS Project, UML, Hadoop, Crystal Reports

Confidential, Columbus, OH

Senior Business Analyst/Scrum Master

Responsibilities:

  • As a Senior Business Analyst, managed cross functional teams and displayed expertise in leading requirements workshops and JAD sessions to garner stakeholder acceptance with conflicting requirements tied to multiple data sources and business users.
  • As a Senior Business Analyst, have been responsible to devise business processes for the future state with the given current state to forecast resources and schedule for retail planning and execution, for the third-party sales and marketing team.
  • As a Senior Business Analyst, have been responsible for gathering detailed business and functional requirements pertaining to on-boarding of Vital Statistics data into the Enterprise Data Warehouse (EDW) project for critical reporting needs.
  • Have been responsible for successfully leading and managing the business, functional and technical stages of the requirements’ phase related to the Death Omnibus Project.
  • Successfully implemented scrum methodologies to implement changes to the birth, mortality and data warehouse changes related to the Vital Statistical data pertaining to Ohio and all occurrences within Ohio.
  • Interfaced with subject matter experts from all Confidential departments and facilitated workshops to produce requirements for implementing technical solutions.
  • Incorporated and created a collaborative environment using Scrum methodologies with extensive usage of Product Backlog, User stories and providing clear and concise definitions of Acceptance Criterion, Tasks and Definition of Done.
  • Successfully managed an Agile environment with extensive usage of collaborative requirements and the INVEST model for requirements’ definition.
  • Responsible for producing reporting requirements to the Secure and Public warehouse with usage of wireframes and other prototyping tools
  • Extensively Microsoft TFS for maintaining product backlog, user story documentation, technical resources, estimate and burn down sprint/release charts for presentation to the Product & Business Owner.
  • Extensively used Microsoft SQL to query databases, analyze data to document current requirements and to produce requirements in several stages to data onboarding such as cleansing, staging, modelling, creating dimensions along with other non-functional and security requirements related to the data warehouse.

Environment: Agile/SCRUM, Gherkin, Big Data, Hadoop, RUP, TFS, MS Visio for retail forecasting, Wireframes, EDI, UI Prototype, Adobe .Net,, Wiki, Requisite Pro, Informatica, DOORS, iRise, MS Project, UML, Business Requirements, Crystal Reports

Confidential, Columbus, OH

Senior Business Analyst/Scrum Master

Responsibilities:

  • As a Senior Business Analyst, have been responsible for successfully leading and managing the business, functional and technical stages of the requirements’ phase related to the Core project.
  • Interfaced with subject matter experts from the Policy, Billing and Claims business areas to develop requirements for technical solutions for implementing correspondence, reports and the core website using a variety of requirements’ elicitation techniques using observation, interviews, and analysis.
  • Managed a BA group assigned to documenting future state business processes to be used for retail planning in order to simplify claims management tools, billing systems and other data warehouse purposes.
  • Incorporated and created a collaborative environment in an CRM and SOA environment, using Agile methodologies with extensive usage of User stories, Scrum, use cases and facilitated test driven development.
  • Successfully managed an Agile environment with extensive usage of collaborative requirements, INVEST model for requirements’ definition and client reporting needs.
  • Responsible for producing clear vision, define scope with priorities, detail the functional design, user interface prototyping with usage of wireframes and plan effective tools to obtain user feedback and tracking progress/changes.
  • Worked with business users and IT to identify process improvement techniques for various CORE sub processes, implemented change management techniques and developed support documentation for various sub modules for the Core project.
  • Conducted GAP Analysis of As Is versus To Be, in relation to the Confidential Core Direction Project. This initiated the process mapping project which extensively used VISIO to develop highly effective solutions to business processes related to current and proposed states in relation to the Power suite application.
  • Develop technical solutions to reporting project initiatives; assess existing data repository and any future information which would be required to develop effective solutions to business areas.
  • Worked on Client/Server tools like SQL Server Enterprise Manager and Query Analyser to Administer SQL Server, Used Query Analyser, and Execution Plan to optimize SQL Queries.
  • Develop test plans and scripts for system verification and execution, also coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.
  • Monitor client expectations through client involvement and communication throughout the lifecycle of the project; educate clients and stakeholders on the benefits and risks associated with the project.
  • Created templates for BRD (Business Requirements Document), FRD (Functional Requirements Document), TRD (Technical Requirements Document), and business process mapping documents, the Business Glossary, Actors Catalog and Data Dictionary to facilitate the other teams in understanding client business areas .

Environment: Agile/SCRUM, Waterfall, RUP, ERP, MS Visio, SAFE, Wireframes, UI Prototype, Adobe .Net,, Wiki, ERP, Requisite Pro, TFS, Informatica, DOORS, Hadoop, iRise, MS Project, UML, Business Requirements, Crystal Reports

Confidential, Columbus, OH

Senior Business Analyst/Project Lead

Responsibilities:

  • As a Sr. Business Analyst and Project Manager, have been responsible for successfully implementing extremely critical Citi initiatives.
  • As a Lead BA, have successfully managed requirement phases (business, functional and technical) for client implementations and product delivery related to initiatives focused on delivering superior application reliability and innovation to Fund Accounting, Financial Administration, Transfer Agency and Client Services business partners.
  • Successfully completed various large scale ERP systems/ CRM web implementations, by establishing comprehensive functional and technical system plans within an SOA framework, key controls, reconciliation models, and procedures for maintenance and support for Compliance and regulatory initiatives, and moving applications from Legacy application to the Mid-West Data Center and South West Data Center as part of data conversion projects.
  • Managed a team of BAs responsible for producing requirements for web development projects dealing with customer experience and future web enhancements.
  • Acted as a liaison between Portfolio Managers, Project Managers and IT Support teams to define business case, scope, estimate, formulate detailed business and functional requirements, current and future state work flows, resource allocation, delivery timelines and process improvement techniques to maximize organizational goals and benefits.
  • Successfully implemented various IT Project Portfolio Management (PPM) projects including the Project Tracking System (PTS) currently used in domestic and international Citi sites.
  • Worked on various projects dealing with cash equities, fixed income, capital & money markets, options, derivatives, Multifonds, Mutual funds, bonds, exchanges, and majority of the compliance requirements regulated by the NYSE.
  • Performed requirements’ elicitation using interviews, document analysis, surveys, operational visits, business process flows, use cases, prototyping, storyboarding and user scenarios.
  • Documented requirements’ specifications per Citi standard templates, using Gherkin language methodologies for simple, clear, unambiguous and concise, leading to accurate, precise, complete and consistent requirements
  • Performed requirements’ management with tools such as DOORS (ClearTrace, Telelogic) and Requisite Pro to leverage a distributed platform for requirements’ communication and traceability.
  • Performed critical evaluation of information gathered from multiple sources, reconcile conflicts, dismantle high-level information into details, scope and abstract creations from low-level information to a more general understanding, present user requests from underlying true needs, and distinguish solution ideas from requirements.
  • Defined quality attributes, external interfaces, constraints, risks, nonfunctional requirements and assisted in providing high-level solutions.
  • Facilitated and held requirements’ analysis and verification sessions for high priority client deliverable projects, ensuring that requirements are complete, consistent, concise, comprehensible, traceable, feasible, verifiable, and that they conform to standards.
  • Found underlying or hidden problems and patterns, looking beyond the obvious and first answers.
  • Conducted various sessions of planning and project management according to the software development life cycle (SDLC).
  • Established and maintained effective relationships with project sponsors, clients, business units, vendors and various other relevant stakeholders.

Environment: Waterfall, Agile/SCRUM, SOA, .Net, Ab-Initio, TFS, SAFE, Wiki, MS Visio, DOORS, iRise, MS Project, Windows XP, UML, Business Requirements, UI Prototype, Crystal Reports, Gantt charts

Confidential, Columbus, OH

Business Analyst

Responsibilities:

  • Worked per the software development life cycle created using Rational Unified Process.
  • Analyzed Requirements and created Use Cases, Use Case Diagrams, Activity Diagrams using Rose.
  • Used Rational Requisite Pro for Managing and Configuring the Requirement Analysis effort.
  • Facilitated (JAD) Joint Application Development sessions to identify business rules and requirements and then documented them in a format that can be reviewed and understood by both business and technical people.
  • Extensively used SQL for accessing and manipulating database systems.
  • Participated in Design walk-through with SMEs to baseline the business architecture.
  • Worked closely with QA and Developers to clarify/understand functionality, resolve issues and provided feedback to nail down the bugs.
  • Maintained a close and strong working relationship with teammates and management staff to achieve expected results for the project team.
  • Involved in writing Manual Test Cases and Test Scripts for checking the application.
  • Developed Functional Specifications and Testing Requirements using Test Director to conform to user needs.

Confidential, Springfield, IL

Business Analyst

Responsibilities:

  • Responsible for defining the scope of the project and gathering business requirements and documenting them textually or within models.
  • Interviewing business area experts, asking detailed questions, and carefully recording the requirements in a format that can be reviewed and understood by both business and technical people.
  • Analyze business requirements and segregated t hem into high level and low-level Use Cases, activity diagrams/Actor Lists and Robustness Diagram using Rational Rose per UML methodology thus defining the Data Process Models.
  • Grouped the Use Cases and other diagrams into sequence and collaboration Diagrams using Rational Rose based on UML methods thereby defining the business process model.
  • Involved in detailing project mission, Data Process Flow Diagrams, and timelines.
  • Coordinate and prioritize outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.
  • Monitor client expectations through client involvement and communication throughout the lifecycle of the project; educate clients and stakeholders on the benefits and risks associated with the project.
  • Created documents like the Business Glossary, Actors Catalog and Data Dictionary to facilitate the other teams in understanding client business .

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