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Senior Business Analyst Resume

PROFILE:

  • Broad consulting experience across numerous industries including Finance, Property Management, Government, Aviation/Airport, Travel, Automotive, Retail, Insurance, and Data Processing
  • Experience dealing with internal / external clients and vendors, including RFP generation
  • Cloud Cisco UCaaS (WebEx/Jabber), Office 365, Lync/Skype (SaaS), IaaS, WaaS
  • Experience with various SDLC and PMLC methodologies including agile, iterative, waterfall, various hybrids, and Macroscope
  • Proven leadership and communication skills (oral and written); from end - users to C-level
  • Effective people management skills, including mentoring
  • Skilled in diffusing problematic situations with internal and external clients
  • Experienced in requirements gathering utilizing various techniques including process workshops, Joint Application Development (JAD) sessions to all levels of staff
  • Ability to engage all levels of staff; gain trust and ferret out details for all engagements
  • User Stories
  • Appreciation and commitment to comprehensive documentation
  • Team versus self - paced deadlines and projects with ability to deal with both environments
  • Regulatory experience with CDIC and FATCA
  • Able to harness and master any application quickly and eloquently

TECHNICAL SKILLS:

Microsoft Office

Jira

MS Teams

Cloud: UCaaS, WaaS, SaaS: (O365, MS Teams, Lync, Skype, Cisco Jabber/Webex)

Lotus Notes

OpenText/LiveLink

MS Project

Skype for Business

Visio

TIBCO Nimbus

SharePoint

MS CRM/Salesforce/ SugarCRM iRise

RFP documentation

SDLC/PMLC/PMF

Waterfall, Iterative, Agile

Oracle Life Cycle

DMR Macroscope Productivity Centre

Use Case and UML

EMPLOYMENT HISTORY:

Confidential

Senior Business Analyst

Responsibilities:

  • Gather business/stakeholder requirements for all global divisions for large global consolidation of communication/collaboration technology program (UCaaS)
  • Lead BA, working with OCM for new MS Windows 10-19l09 update for 18k users
  • Develop Power BI reports for PM reporting to Executive Committee

Confidential

Senior Business Analyst

Responsibilities:

  • Co-ordinate large infrastructure efforts for tasks/testing by technical team to set up secured virtual/cloud data centres to support new voting technology
  • Created master worksheet to track all levels of testing
  • Created Test Plan and documented processes for triage of issues with multiple vendors
  • Recipient of Hero trophy commemorating efforts on project + two Encore awards
  • Lead BA for internal migration of OpenAir to PPM Pro (Planview). Included new Standard Operational Procedures (SOPs)/User Guides for: Operations Team, Resourcing, Finance Billing Procedures, and Project Communications Plan
  • Documented on and off boarding processes for large Canadian home service company. Identify issues and recommend changes. Presented findings to CIO
  • Document requirements/operational processes for Cenovus Energy to implement new ‘Genius-bar-like’ offering including: Walkabout Services, Executive Support, Meeting Rm Concierge, Meeting Rm Services, Meet & Greet, Adopt/Learn, Repair/Fix, and Vending Machine

Confidential, Naperville, IL

Senior Business Analyst Consultant

Responsibilities:

  • Digitalization initiate to leverage a common North American enterprise platform for retail branch teller capture by integrating front counter scanning and capture process with Confidential application to accommodate a new customer authentication method via pin pad devices.
  • Assist in the development and UAT of User Stories whilst adhering to business requirements
  • Development of Tibco Nimbus process maps for Direct Branch (back office) and frontline teller process, adhering to BMO’s Centre of Excellence
  • Maintain Action Log and SharePoint user access and privileges
  • Team member for the Corporate Real Estate working team for the implementation and readiness for millwork, hardware and software for go live

Confidential

Senior Business Analyst

Responsibilities:

  • Working with vendors and Program/Project Managers to transform, modernize and outsource aging IT infrastructure and services for selected world-wide Brookfield properties.
  • As part of the network transformation team, to assist in analyzing and documenting the current network architecture to phase out Lync/Skype for Business to a unified communications tool
  • Document WIFI requirements to replace current unsecured access with guest and sponsored options

Confidential

Senior Business Analyst

Responsibilities:

  • Document detailed business requirements related to the redesign of a Travel reservation, sales and administrative system.
  • Conducted requirements elicitation and analysis for Finance, Individual and Group modules
  • Create detailed Business Requirements Document (BRD) and translate into functional specifications with detailed mock-ups

Confidential

Business Transformation Consultant

Responsibilities:

  • Worked with all levels of stakeholders to document the current state assessment of core enterprise information systems that support operational and administrative activities. Systems included SugarCRM, Remedy (Ticketing), Novell (IAM)
  • Created user stories, process and system maps of core business processes, interfaces and dependencies
  • Elicited and identified desired state of all stakeholder needs to produce Gap Analysis and Recommendation

Confidential

Business Systems Consultant

Responsibilities:

  • Identification, elicitation, and documentation, through various techniques with vendors, stakeholders, and SMEs, the gathering of requirements and/or procedures for various initiatives related to airport operations, baggage, kiosks, security, cloud technology, terminal facilitation and construction, passenger processing and operational initiatives.
  • Responsible for developing system requirements and documentation packages, including high volume of integration data elements for a multi-release implementation of a Pega integration layer across the sales platform.
  • SRP documents include: System Requirements Document, system-to-system interface (SSI), Use Cases and data element maps.
  • Lead for multiple work streams

Confidential

Manager Business Analyst Consultant

Responsibilities:

  • Managed a team of BAs for the legislative initiative with Canada and IRS;
  • Developed strategy for requirements gathering with stakeholders and Tax Advisory Group; reviewed BA deliverables for thoroughness; BA mentoring;
  • Developed status reports for Initiative Manager and ad-hoc presentations

Confidential

Lead Senior Business Analyst Process Consultant

Responsibilities:

  • Lead analyst responsible for the documentation and operational process mapping for requirements related to new implementation of Confidential River Anywhere (Order / Portfolio Management) and Salesforce for CRM

Confidential

Senior Consultant

Responsibilities:

  • Provided consulting services for large BPR initiative to build and implement technology and business solutions enabling paperless processing.
  • Lead BA for Retail Accounting Processing including analysis, facilitation, and documentation of Business Requirements and process flows

Confidential

Senior Business Analyst

Responsibilities:

  • Member of large team utilizing agile to re-engineer, document and communicate business requirements and functional specifications for a new Enterprise service-offering Workforce Now (WFN); UI and workflow design utilizing iRise tool and Visio

Confidential

Senior Business Analyst

Responsibilities:

  • Implementation Analyst for Microsoft CRM initiative including communications, dashboard, reporting, minutes, triaging, training, and guides for pilot and full implementation
  • Worked closely with business SMEs in replacing current Corporate Workbench with web-enabled version
  • Deliverables and tasks included requirements elicitation & documentation, mock-ups/wire screens; co-ordination of UAT; data system and field mapping and validation exercises; Use Case development

Confidential

Senior Business Analyst/Implementation Analyst

Responsibilities:

  • Worked with department stakeholders, SME and external vendor to document requirements for a new HR system for owner/operators/franchisees within Canada.
  • System included integration with payroll and scheduling systems
  • Documented/tested requirements for an intranet registration website for national franchisee conference
  • Designed/documented enhanced public website to included enhanced functionality

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