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Sr. Business Analyst Resume

West Des Moines, IA


  • Experience in Business Analyst/Property & Casualty with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Design.
  • Proficient in Technical and Business writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
  • Requirement analysis with business analysts and attending Agile/Scrum model meetings to review the requirements and scope.
  • Developed the system flow diagrams for the application including the activity diagrams, data flow diagrams and use case diagrams using Rational Rose and MS Visio.
  • Experience in writing documents like Business Requirement Document (BRD), Functional Requirement Specification (FRS), Change requests, developed Use Case Diagrams, Activity Diagrams, and Business Flow Diagrams, Test confirmation criteria.
  • Extensive experience in creating Work break down structure (WBS), Use Cases, process work flows, Use Case Scenario and Use Case Narrative, using the UML (Unified Modeling Language) methodologies.
  • Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
  • Excellent experience working with Documentum Document Management System and Change Request Management system.
  • Experienced in insurance models such as life and annuity and P C.
  • In depth experience in Auto - General Liability, claims and property coverage life, property and casualty insurance lines of business.
  • In-depth knowledge of SDLC methodologies like Waterfall, Rational Unified Process (RUP), Agile/SCRUM.
  • Involved in the analysis of business requirements and system requirements of the client and for Property and casualty modules.
  • Involved with functional team that implemented an On-line Auto/Property Quoting and Binding solution for the Customers First Internet team,
  • Participated in all Guidwire Billing Tesing cycles which involved unit testing, system integration testing, regression testing.
  • Experienced in project requirements design, analysis and implementation, with strong analytical and performance measurement skills using document management systems.
  • Experience working in all phases of Software Development Life Cycle (SDLC).
  • Have good experience working on the Guidewire Policy Center system.
  • Provide data workflow, including legacy system profiling, mapping of data, documentation of business rule validations, and reconciliation of historical claimsdata for an enterprise integration of Guidewire ClaimCenter.
  • Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
  • Expert in the Property, Casualty, Annuities, Disability, and Supplemental Insurance policies include administration, sales, customization, claims, pensions and CMS.


Programming Languages: C, C++, C#, VB, VB.Net, ASP.Net, SQL, PLSQL

Scripting Methodologies: HTML, XML, VB Script, Java Script, ASP

Operating Systems: UNIX, Windows 95/98/NP/2000/XP, Linux

Databases: MS-Access, MySQL, SQL Server, Oracle

Application Servers: IBM Web Sphere, WebLogic

Automation Tools: MS Visio, MOSS-2007, Rational Rose, SOAP UI

Bug Tracking Tools: Mercury Test Director, Rational Clear Quest

Utility Tools: MS Office Suite, MS Visio, MS Project, Adobe Photoshop

Reporting Tools: Crystal Reports, SQL Server Reports (SSRS)

Data warehousing Tools: Informatica, Business Objects, Cognos

Testing Tools: Quick Test Pro(QTP), Requisite Pro, Win Runner, Load Runner


Confidential, West Des Moines, IA

Sr. Business Analyst


  • Analyzed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).
  • Adept at creating and transforming business requirements into functional requirements and designing business models using UML diagrams - Context, Use Case, Sequence, Activity diagrams
  • Sound in Suggesting system automation solutions to business problems or opportunities providing automated solutions that are cost effective and that meet user requirements.
  • Headed Vendor Management and procurement tasks such as Request for Proposal (RFP), Request for Information (RFI), Statement of Work (SOW), Service Level Agreements (SLA).
  • Business domain knowledge of Property and Casualty Insurance including risk, Policy Sales, Policy Administration System, Receivables and Payments, across different lines of business.
  • Experience in Data Warehouse applications testing using Informatica Power Center and Ab Initio on multiple platforms.
  • Conducted JAD sessions, group workshops, individual and small team meetings, and conference calls with Property Casualty FP A teams, stake holders and developers to gather functional and nonfunctional requirements of the system including requirements and processes for life and annuity products.
  • Expert in Insurance Technology solutions like Guidewire suite and PEGA with in-depth knowledge in the Underwriting, policy administration, billing, rating, reinsurance and claims process.
  • Extensively experienced in database activities like Maintenance and Performance Monitoring and Tuning using tools such as Index Tuning Wizard, SQL Profiler, Troubleshooting and Replication.
  • Excellent knowledge of the P&C business and familiarity with a broad spectrum of Insurance applications. Proven experience in developing and managing Underwriting and Claims applications.
  • Gathered requirements for the Guide Wire Worker's Compensation, Personal Auto and Commercial property in Claims Center.
  • Served as Property & Casualty Insurance SME, reporting to the President, addressing various
  • Thorough understanding of underwriting process included the policy lifecycle, coverages, rating, etc. 5 to 7 years’ experience in SDLC implementing new applications and major enhancements. These include underwriting, financial, statistical reporting and claims systems
  • Involved annuity performance data process.
  • Worked extensively on Guidewire Billing Center from the inception of the project.
  • Worked on several accounts involving complete system transformation utilizing Guidewire’s PolicyCenter, BillingCenter and ClaimsCenter
  • Worked on documenting product model using Guidewire template and gather prequalification questions, coverages, conditions, exclusions, modifiers, schedule rate factor. Worked on configuration user stories around PolicyCenter and BillingCenter during the development sprints.
  • Employed SDLC for the purpose of monitoring the project and also followed the step-by-step procedure.
  • Worked on several accounts involving complete system transformation utilizing Guidewire’s Policy Center, Billing Center and Claims Center.
  • Design and Implementation of SharePoint server farm for collaboration and document management.
  • Worked with SDLC for the purpose of evaluating the costs and also for setting up targets for the completion of project.
  • Used Change Management in order to define the measurable Client aims and to create business case for stake holder achievement.
  • Product Integration and Configuration experience and knowledge on Guidewire PolicyCenter. Proficiency in Guidewire InsuranceSuite, Studio, User Interface and Rulesets.

Environment: MS Office Suite, RUP, Visual Basic, SQL Server, Requisite Pro, UML, MS Visio, Quick Test Pro, Agile, Java/J2EE, Load Runner, Win Runner, Project Management.

Confidential, Tampa, FL

Sr. Business Analyst


  • Conducted Use case walkthrough meetings with the Business Experts (Client team), in order to update the Business Rules and flows of the Use cases and add more enhancements to the System to make it more User friendly and efficient.
  • Strong Dashboard design experience and passionate practitioner of effective data visualization. Familiarity with best practices around visualization and design.
  • Worked with product manager to execute user feedback exercises, including focus groups and usability testing.
  • Worked with track leads on other applications to effectively integrate where necessary.
  • Engaged end users spanning multiple business units and ensured cohesive articulation of business goals and processes to ensure an effective technological solution.
  • Involved in production support, performance tuning of the application.
  • Mentoring and guiding other junior and mid-level developers in the team during the development life-cycle.
  • Defined analyzed business user processes, needs, and problems and interpret them into projects, system enhancements, and technology solutions
  • Launched key initiatives by leading a project team, coordinating with third party partners
  • Involved in estimating the efforts for enhancements and submitted the same to the client for business approvals.
  • Developed and enhanced different modules, coordinating and deciding the priority enhancement list
  • Developed sample screens and when required worked closely with an Information architect/designer to develop an application prototype
  • Involved in unit testing, module testing, system testing, UAT, trained end users on the functionality.
  • Coordinating with the Technical team, Development team QA team
  • Involved in Guidewire Corporate Training on Guidewire PolicyCenter, Worked on Commercial Lines Property and Casualty Insurance.
  • Developed electronic records management best practices and procedures for Document Management services, i.e. FileNet and SharePoint.
  • Validated policy and claim data to assure every detail are populated correctly from the legacy system WINS to Guidewire ClaimCenter.
  • Implemented integration with ClaimCenter to retrieve Policy Period payload and account invoice payloads from Billing Center to send Withdraw notices and Cancellation notices.
  • Expert in Insurance Technology solutions like Guidewire suite with in-depth knowledge in the Underwriting, policy administration, billing, rating, reinsurance and process. Conducted gap analysis and made As-is-to-be diagrams to understand new business requirements and challenges in implementing new modules of Billing system and over the existing billing management systems.
  • Conducted Gap Analysis to gather the requirements, by comparing existing Legacy billing center and Guidewire Billing center.
  • Expert in commercial Insurance Property and Casualty and Personal Lines Insurance experience with national carriers.
  • Making the payment in Billing Center through the ESB and send back the response

Environment: Microsoft Office Suite, SOAP UI, SQL, Microsoft Visio, JavaScript, UNIX, Windows NT/XP, Agile, Project Management, Adobe Photoshop, Sessions Manager.


System Analyst


  • Involved in pre implementation, implementation and post implementation efforts.
  • Experience working in all the phases of Software Development Life Cycle right from planning to maintenance.
  • Used SDLC process for planning and controlling the creation of system.
  • Participate QA reviews for different SDM lifecycle stages for SOX compliance and electronic securities compliance, check 21 compliance for Check Imaging and Mortgage regulations for e-docs, Change Management Compliance
  • Developed Tableau dashboards for Risk related business processes which include Portfolio Analysis of money transfer processes, Bank declines, Approvals and marketing campaigns.
  • Responsible for analytical support throughout software development lifecycle (SDLC) of projects
  • Computer savvy in MS Office Suite and proprietary mortgage-processing software.
  • Performed requirements modeling and development analysis diagrams, activity diagrams, sequence diagrams, state diagrams, data models, business process models and use-case realizations using RUP tools in Agile.
  • Implemented Agile methodologies for frequent inspection and adaptation to encourage team work, self-organization and accountability.
  • Participated in Brain storming sessions in order to prepare the initial requirements draft for insurance business to be used in JAD session.
  • Was extensively involved in JAD sessions with the Stakeholders and SME’s of the P&C insurance business line in order to take into consideration the factors required for building the application.
  • Mentored and guided the team members in creating Use cases and Test cases for the requirements of the insurance application.
  • Was extensively involved in manual testing and QA meetings with the testing team.
  • Used flowcharts in order to represent algorithms and processes in a step-by-step procedure.
  • Worked with flowcharts and used them for analyzing, designing, documenting and managing processes.
  • Extensively created test plans and developed test cases and mapped them with the appropriate requirements for debugging purposes.
  • Assisted in developing the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
  • Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Business process models, Component Based Diagrams and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio.
  • Test Pro for the purpose of generating result files for the test cases at the end of the test.

Environment: Microsoft Office Suite, Microsoft Visio, Agile, Windows NT/XP, Quick Test Pro, SQL, RUP, UML, Requisite Pro, Project Management, Rational Rose, Test Director, Load Runner.

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