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Senior Business Analyst Resume

Atlanta, GA


  • Uniquely talented former Big 5 consultant and highly analytical leader experienced in global delivery of complex IT solutions using agile and waterfall delivery methodology
  • Significant technical and functional expertise including SAP S/4 HANA, SAP ECC SD/MM/IM/WM/PP/QM/FI/CO, SAP ABAP, SAP EDI/ALE, SAP CRM/e - Commerce/CIC, SAP BI, Salesforce, Tableau, Microstrategy, and others
  • Exceptional leader with proven success managing cross-functional teams throughout project lifecycle, with history of securing 100% completion rates
  • Collaborative, communicative, and creative; adept at partnering with clients to implement solutions, executing solution testing, and train stakeholders on effective use of new systems


  • Effective Communication Skills
  • Client Relationship Management
  • Waterfall and Agile Delivery
  • Business Requirement Gathering
  • Process Analysis and Optimization
  • Integrated SAP Solution Delivery
  • SAP ECC and S/4 HANA
  • SAP EDI/ALE IDOC Processing
  • E-Commerce B2B/B2C Solutions
  • UI/UX Design
  • Cross-Functional Leadership
  • Project Lifecyle Management
  • User Testing and Training
  • Organizational Change Management
  • Supply Chain Transformation


Confidential, Atlanta, GA

Senior Business Analyst


  • Led agile-based requirement gathering and backlog definition for final import/load of customer master data from Informatica staging solution to SAP S/4
  • Collaborated with strategic data model design, UI (SFDC), processes/workflows, hierarchy, data transformation, development, and other teams to define S/4 HANA WSDL mapping and integrated requirements loaded from Informatica staging solution
  • Leveraged multiple solutions within ELT landscape to ensure data accuracy and capability to support upcoming pilot and initial launch of the Supply Chain solution in S/4 HANA
  • Previous expertise used to facilitate and lead strategic planning of roadmap with strategic phase-based planning needed to migrate SAP CRM and complex custom CRM e-Commerce CRM B2B solution to new SAP S/4 HANA landscape
  • Defined reporting needs dependent on customer master, identifying gaps, identification of alternate solutions to address gaps in BI reporting, engaged development team to assess and define final solution design for new development using CDS capability

Confidential, Alpharetta, GA

E-Commerce Manager


  • Accomplished initial objective identifying root causes of issues executing deployment project plans resulting in significantly delayed deployment of customer website solutions, subsequent to completing the following:
  • Documented current process workflows and enabling project management tools across functions
  • Led collaborative sessions across business teams with the objective to confirm current process and obtain collective input relevant to recent deployment issues
  • Analyzed planning methods used by teams to define deployment date and allocate planned work across teams
  • Presented findings to leadership and discussed next steps to address identified root causes
  • Initiated further collaborative sessions across teams to identify process changes adding business value
  • Delivered strategic project and change management plan to address solution deployment issues requiring changes to deployment methodology, new project management software selection, and documentation of improved process standards and standard procedures
  • Presented plan to leadership for approval and execution
  • Successfully deployed first website applying all strategic changes resulting in team achievement of on-time deployment date with no reported issues


Senior Business Analyst and Application Deployment Lead


  • Successfully deployed IT business solutions achieving 100% on-time delivery of 40+ IT releases aligned to global release schedule dates
  • Led team of 7-12 including on-shore/off-shore development teams
  • Defined annual project plan applying waterfall-based methodology to create four overlapping release schedules each having a16-week implementation cycle with deliverables and assigned tasks to define requirements, design and develop solution, complete user testing and training, and solution deployment/monitoring
  • Proficiency demonstrated with value-added IT business solutions delivered across functions, notably including:
  • Customer/material master data management
  • Order to cash including e-Commerce
  • Procure to pay
  • Inventory and warehouse management
  • Transportation management including route determination
  • Pricing - sales order and contract
  • Payment card processing including e-Commerce payment processes
  • SAP EDI IDOC and BDOC technology
  • Catalog management and online sales pricing
  • Engaged at request of business leaders to resolve multiple support issues from Level 1 and above to include high/medium/low priority defects
  • Engaged directly with Freestyle customers encountering complex issues upon request of business leaders at the highest level
  • Managed defect resolution achieving 100% resolution rate of all critical defects not applicable for mitigation planning Defined and presented go-live readiness assessment, cutover plan, triage process during and after cutover, and warranty support defect management process
  • Led knowledge transfer sessions to ensure formal transfer from warranty to Production Support teams
  • Led design and deployment of e-Commerce solutions Cokesmart and myCoke
  • Led migration project to enable all systems used across all North America Food Service divisions that required managing significant scope consisting of 84 solutions for 6 separate business units
  • Transformed online platform Cokesmart by implementing optimized e-commerce solutions for Freestyle order management and successfully added new self-service capability, resulting in a 75% increase to customer satisfaction, 50% reduction to reported client issues, and 25% increase in new user registration
  • Key leader defining requirements and drafting technical solution design documents for SAP ECC migration to SAP S/4 HANA

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