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Business Analyst Resume

Morristown, NJ

SUMMARY:

  • Diligent IT Professional with strong Business Analyst skills offering a proven record of success, leading all phases of business requirements and data transformation projects in a global landscape.
  • Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
  • Ability to produce meaningful information to drive business needs and decisions based on data captured in transactional systems.
  • Vast exposure towards Property and Casualty Insurance domain.
  • Experience in Agile and Waterfall project management methodologies
  • Requirements elicitation, analysis and documentation
  • Preparation of System Requirements specifications and technical documentations
  • Strong data analysis skills to relate data and business processes
  • Requirements Analysis | Costing & Budgeting |Project Scheduling |Testing/QA/Rollout/Support
  • Cross - Functional Supervision |Team Building & Mentoring |Client Relations & Presentations | Business & IT Planning | Lead Onshore and Offshore team | Lead the architecture/Functional team
  • Worked in Database Migration, developing programs and scripts to import/ export data from legacy system to enhanced Oracle 10g/11i/12c database. Extensively worked on backend database programming along with Java, JSP and JavaScript. Also created UNIX shell scripts to automate batch job and execute processes using Scheduler (ESP).
  • Excellent analytical and creative problem solving capabilities with clear and effective presentation and interpersonal skills.
  • Strong exposure and hands on experience (COTS).
  • Played key role in organization drive to transition from Waterfall to Agile SDLC processes. Certified as Scrum Master.
  • Spearheaded the requirement management, prioritization and project planning for the Implementation roll out of Suite Product (Policy, Billing and Claims Integrated System) for major insurance broker, for P&C insurance of its customers
  • Managed the business delivery of a Project for one of the leading insurance organization to enhance the Personal Auto Insurance Quote and Bind business processes through an Internet application. This covered new business quote process, underwriting rules and bind processes.
  • Exposure towards managing projects related to Policy Administration of Personal Umbrella Liabilities, which covered items like Auto, Homeowners, Watercraft etc.
  • Led business requirements, scoping and planning for implementation of a major Personal Lines Auto Claims Handling system. This covered Claim Life Cycle modules like First Notice of Loss, Adjuster Assignment, Salvage, Subrogation, Financials and closure. Proposed business process improvement suggestions to reduce expenses related to human intervention.
  • Led business requirements, scoping and planning for implementation of the Billing System, which includes the Invoicing, Cancellation, Reinstatement, Refunds. Automated the Payment processing by implementing Lockbox integration helping customer to eliminating human intervention of payment posting.
  • Spearheaded and controlled the implementation of an Involuntary Auto Insurance Policy Migration Project from a third party system to clients internal system. Carried out detailed analysis, planning and prioritization of project scope.
  • Involved in evaluation and configuration of an application, which covered Policy Management, Billing and Claims System.
  • Prepared requirements for Property and Casualty (P&C) Insurance Processes including for Claims, New Business, and Quote.
  • Acted as primary liaison between the client departments and the Information systems IT department to perform analysis, review, and estimation of client requests, and reviewed requirements and client documentation for Personal Lines Property and Casualty business.

TECHNICAL PROFICIENCY:

Languages: PL/SQL, Java, HTML, XML, C, C++, VB6.0, Unix shell scripting and JavaScript

Report building: Oracle reports 11g, Reports Builder 10g

IDE Tools: Toad, SQL Developer, PL/SQL developer, Edit Plus, Notepad++, SOAP UI

RDBMS: Oracle 10g, 11g, PL-SQL

CI/CD: Jenkins, Jira, Confluence

Java EE: Servlet, JSP

Version Control: TortoiseSVN, Microsoft Visual Source Safe

Defect Tracking: Rational Clear Quest, LANDesk

Operating Systems: Windows 98/ 2000/ XP/Vista/7/10, Macintosh, Linux, iOS, Android

Web service: REST webservice

PROFESSIONAL EXPERIENCE:

Confidential, Morristown, NJ

Business Analyst

Responsibilities:

  • Spearheaded the end-to-end requirements analysis of a Property Casualty product implementation project
  • Lead end-to-end requirements capture, elaboration and implementation of the above LOB’s in Confidential
  • Analyzed and optimized client requirements to provide product benefits.
  • Worked closely with business to frame the road map for transforming the P&C business from internal systems into Confidential product.
  • Identification and translation of business needs into clearly defined requirements, and creation of documentation inclusive of business use cases, process flows, data flows, traceability matrices and report mock-ups.
  • Plan, facilitate, and conduction of requirements gathering sessions, meetings, and presentations.
  • Requirements analysis for integration check points with third party Software such as ISO, Lexis Nexis, Doc Gen.
  • Lead review sessions for completed business/functional requirements with key business users focused on gaining consensus and final business approval.
  • Built strong relationships within the business units and support functions to understand the business needs.
  • Collaborates with development and testing teams to provide subject matter expertise, ensure that out of the box functionality is leveraged and assist in troubleshooting and resolving issues.
  • Ensure that proposed solutions are focused on improving efficiency and effectiveness of the business processes, and are consistent across products where possible.
  • Participate in the development and planning of the User Acceptance Testing activities, including test plans and scripts, based on requirements.
  • Facilitate UAT execution phase and work with project manager to obtain user acceptance test signoff.

Confidential, Morristown, NJ

Business Analyst

Responsibilities:

  • Worked as Single point of contact at Head office by spearheading the requirement analysis, management, development lifecycle and Roll out of Suite Product (Policy, Billing and Claims Integrated System) to the customer.
  • Analyze and process clients Business strategy for determining system architecture requirements to achieve business goals by getting required sign-off on the agreed solutions.
  • Worked closely with business to frame the road map for transforming the P&C business from internal systems into Confidential product.
  • Identification and translation of business needs into clearly defined requirements, and creation of documentation inclusive of business use cases, process flows, data flows, traceability matrices and report mock-ups.
  • Responsible to gather detailed business requirements and use cases, and translate into technical specifications to blend in product used by customer.
  • Understand the current client business by performing Joint application design (JAD) meetings at client location with various subject matter experts and take into account various opinions and process from all Operating group and translate business requirement with solution plan, proposal and cost estimate while spearheading the design of the Insurance product.
  • Coordinating, leading and/or participating in technology engineering efforts and meetings to determine optimal approach, design, risk mitigation, defect resolution, etc. Ensuring that IT project financial status in form of SOW and work schedule are proactively communicated to stakeholders.
  • Create team strategies and establish project scopes of work, communicate project deliverable timeframes and benchmarks to clients.
  • Conduct in person Onsite / customer site requirements sessions with subject matter experts to demonstrate the proprietary product features and functionality.
  • Liaise with business and functional owner during business process study and high-level review sessions to derive and execute action plans, meeting deadlines and ensuring that client agrees to documented specifications and process flows.
  • Work with Vendor / SI partners to facilitate the ongoing work on Integration touchpoints with Suite, which are managed outside of application.
  • Plan the deliverables as per customer expectation and team’s ability and work with the team and customer to take the deliverables to closure.
  • Participate in the development and planning of the User Acceptance Testing activities, including test plans and scripts, based on requirements.
  • Facilitate UAT execution phase and work with project manager to obtain user acceptance test signoff.
  • Identification of upgrade scope by providing technical consultation to the Client on their customized version and the proprietary Product.

Confidential, Springfield, NJ

Business Analyst

Responsibilities:

  • Worked as Single point of contact at customer location by spearheading the requirement analysis, management, development lifecycle and Roll out of Suite Product (Policy, Billing and Claims Integrated System) to the customer.
  • Responsible for developing strong relationships with customer by managing their day-to-day and strategic needs in addition to providing solutions to their business requirement having integrated Suite consisting of Policy, Billing and Claims Application.
  • Led teams across broad technical and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results. Conducted resource planning and budgeting; tracked costs to ensure adherence to budgetary limitations.
  • Identification and translation of business needs into clearly defined requirements, and creation of documentation inclusive of business use cases, process flows, data flows, traceability matrices and report mock-ups.
  • Retired the legacy Underwriting System and designed a new Underwriting System for rating Property and Casualty policies. Automate the decision-making processes and streamline exceptional cases for underwriters to analyze and make decisions.
  • Managed and enhanced a system aimed at maintaining and enhancing a web based high performance personal Auto claim handling process. This covered Claim Life Cycle modules like First Notice of Loss, Adjuster Assignment, Appraiser Assignment, Salvage, Subrogation, Financials and closure.
  • Worked on the Billing System, which includes the Invoicing, Cancellation, Reinstatement, Refunds. Automated the Payment processing by implementing Lockbox integration helping customer to eliminating human intervention of payment posting.
  • Provided major input to automate the regular batch monitoring process, which substantially reduced the effort and resource count of the application team and thus provided cost benefit to the client.
  • Coordinating, leading and/or participating in technology engineering efforts and meetings to determine optimal approach, design, risk mitigation, defect resolution, etc. Ensuring that IT project financial status and material variations are proactively communicated to stakeholders.
  • Performed data analysis and built data transformations/data mapping specifications for incoming data vendor feeds (e.g. MVR, Reinsurance, Marketo, Premium File, Lockbox File) into database and created outgoing files sent to partners (RCAN File, GL File, CLUE etc.) for third party integration.
  • Developed UAT Test Plan, test conditions and test cases, as well as assisted with QA team in System testing.
  • Verified and delivered enhancements/bug fixes to clients with release notes. Validated and researched any issues reported by clients within the designated UAT timeframe after code delivery.
  • Involved in successful data center migration project. Coordinated with different teams (DBAs, UNIX support & Network team, development and QA team at offshore). Single point of contact for all clients and stakeholders. Worked on technical, functional and managerial tasks involved in the data center migration, planning and implementation.

Confidential

Product Designer

Responsibilities:

  • Lead offshore team to implement the Billing System as part of the insurance product.
  • Responsible for preparing detailed conceptual design for complex enhancements and perform gap analysis.
  • Worked on preparing business understanding (BUD) and Functional requirement specification (FRS) documents for new enhancements and detailed investigation documents for defect issues logged.
  • Performed data analysis and built data transformations/data mapping specifications for incoming data vendor feeds (e.g. Premium File, Entity File, Lockbox File) into database and created outgoing files sent to partners (RCAN File, GL File, CLUE etc.) for third party integration.
  • Designed and coded application components in an Agile environment utilizing a test-driven development approach.
  • Validated and researched any issues reported by clients within the designated UAT timeframe after code delivery.
  • Worked on JSP, Java Servlets, JavaScript and HTML. Worked on SOAP UI for Billing application.
  • Conducted presentations, involved in preparing project reports like productivity reports, SLA adherence, defect tracking and monitoring, enhancement estimates, etc.
  • Received Appreciation from client and management for go-live production support (solutions/work around provided, data patch, setup configurations, etc.).
  • Verified and delivered enhancements/bug fixes to clients with release notes.
  • Worked with users during UAT to ensure smooth functioning of the project. Resolved defects and provided continuous support till GO-LIVE.
  • Involved in successful data center migration project, taken care all pre-requisite & checkpoints for successful data center migration.

Confidential

Senior Software Engineer

Responsibilities:

  • Designed and coded application components in an Agile environment utilizing a test-driven development approach. Also experience in working in pair programming approach to ensure high quality code.
  • Worked on advanced PL/SQL constructs like Oracle supplied packages, Collections, Nested Tables, VARRAYS, Records, Types, and Dynamic SQL and Analytical functions. Also worked on PL/SQL collections, Bulk collections and Exception handling.
  • Worked on JSP, Java Servlets, JavaScript and HTML. Worked on SOAP UI for comparative rater application.
  • Ensure all support processes are carried out on time and there is no impact to deliverables.
  • Successfully implemented health checks systems for Defect tracking. Automated end of month activities to save manual efforts, reduce turnaround time and eliminate manual errors. Implemented batch scripts to automate the process. Automated various processes by developing the shell scripts and scheduling the scripts in CRON jobs.
  • Worked with users during UAT to ensure smooth functioning of the project. Resolved defects and provided continuous support till GO-LIVE.
  • Was involved in Planning and tracking the requirements through the entire life cycle.
  • Generate dashboard report every week and discuss with clients.
  • Rapid synthesis and understanding of unfamiliar subject matter areas and Identified key content using 3rd party and proprietary Information Retrieval (IR)/search software.

Confidential

Software Engineer

Responsibilities:

  • Involved in development of Claims, POS application, deployment and testing phases.
  • Involved in Requirement Gathering, Analysis and Design; Functional requirements specification document preparation, Estimation and reviews.
  • Worked on environment creation/refresh activities.
  • Worked on development of various interfaces like MVR, Clue ordering. Coordination with multiple groups (oracle DBAs, Unix support & network team, QA team, etc.), internal and external clients, third party vendors for successful implementation of the interfaces.
  • Handled the release management, release coordination and verification.
  • Worked on JSP, Java Servlets, JavaScript and HTML. Worked on SOAP UI for comparative rater application.
  • Developed and Modified PL/SQL packages, functions, Procedures as per customer requirement to make new enhancements or to resolve problems.
  • Actively involved in production support during business hours for a month after production go-live.
  • Developed and Modified PL/SQL packages, functions, Procedures as per customer requirement to make new enhancements or to resolve problems.

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