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Senior Business Analyst Resume

SUMMARY

  • An established project support and requirements gathering leader participating in the development of solution designs and sessions with the Customer, Operations, Engineering and Sales Teams for new customer startups and existing customers. Highly effective and detail oriented including documentation, preparation, presentation, review, and signoff.

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Analyst

Responsibilities:

  • Ensured solutions adhered to the original design parameters of the project and supported the solution through “go - live” and the transition to the support team.
  • Stayed on track via timelines, ensuring the highest quality, moving the project team forward with urgency, and delivering frequent, timely, crisp communication to all stakeholders.
  • Led solution testing efforts both internal and external with the customer to include unit testing, integration testing, end to end testing, and coordination and support of user-acceptance.
  • Obtained signoffs of solution designs from project stakeholders, Operations, Engineering, Sales, and Customer.
  • Functioned as a liaison between the Customer, Operations, Engineering, and Sales during the start-up process. Work with the team to address customer issues quickly to keep projects on track.
  • Tracked and managed project updates/change requests on all assigned projects in collaboration with the assigned PMO resource.
  • Identified and resolved system issues including root cause analysis.
  • Developed advanced knowledge of the WMS applications.
  • Based upon requirements, create Visio process flow maps.
  • Utilized project management methodologies consistent with the common framework.
  • Continuously found ways to improve processes, execution, and delivery.

Confidential

Senior Business Analyst

Responsibilities:

  • Participated in the development of solution designs and documents with the Customer, Operations, Engineering and Sales for new customer startups and existing customers, documentation, preparation, presentation, review, and signoff.
  • Led the project team in all aspects of WMS configuration, including data integration specs, reporting and documentation.
  • Drove solution testing internally / externally with the customer to include unit testing, integration testing, end to end testing, and coordination / support of user-acceptance.
  • Facilitated agreement and signoffs of solution designs from project stakeholders, Operations, Engineering, Sales, and Customer.
  • Served as channel of communication between the Customer, Operations, Engineering, and Sales during the start-up process. Worked with the team to address customer issues quickly to keep projects on track.
  • Collaborated, tracked, and managed project updates / change requests on assigned projects along with the assigned PMO resource.
  • Provided guidance / direction to develop Business Analysts staff.
  • Developed advanced knowledge of the WMS applications.
  • Utilized project management methodologies consistent with industry standard practices.

Confidential

Senior Implementation Manager

Responsibilities:

  • Ensured that new implementations meet or exceeded customer required service goals and expectations outlined in the scope of work
  • Exceeded financial goals outlined in the Confidential startup model.
  • Coordinated internal and external communications for new accounts.
  • Collaborated with other departments including Contract Logistics, North American Transportation, and International on integrated start-ups.
  • Acted as implementation resource in pre-sales efforts.

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