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Salesforce Business Analyst / Administrator Resume

SUMMARY

  • Over 16 years of IT experience with about 6 years of experience in the CRM Platform both as Administrator , CPQ Administrator & Developer
  • Certified Salesforce.com Force.com Developer DEV401 and certified Salesforce.com Administrator ADM 201
  • Experienced working with Salesforce.com service cloud as well as Sales cloud
  • Experienced in building Custom Applications that includes administration configuration implementing and support experience with Salesforce.com platform
  • Lightning Experience Development: Worked on Lightning Process builder flows, experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features
  • Proficiency in administrative tasks like Creating Roles Profiles Users Email Services Page Layouts Workflow Alerts Actions Reports and Approval Processes
  • Sound knowledge on Salesforce setup menu Configuration custom Application Development Administration Data Migration and Deployment of applications to Force.com platform
  • Experienced working with Salesforce CPQ (Quote/Order/Contract/Renewals)
  • Salesforce CPQ Configure bundles (features, options, option constraints, configuration attributes ), product rules, price rules, discount schedules, pricing, contracted prices, quote templates, quote processes, and custom actions
  • Strong communication and inter - personal skills with ability to work well in a dynamic team environment.

TECHNICAL SKILLS

Lightning Skill: Salesforce Lightning Design System and Lightning Components, Aura Framework, JavaScript Controllers, Server-side Controllers.

Salesforce.com Skills: Salesforce Sales & Service, Salesforce CPQ, Visualforce, Lightning, workflow & approvals, Custom objects, dashboards, reports, data loader, SOQL, SOSL, apex trigger & classes

Source Control: SVN, Git

Productivity Tools: Microsoft Office, Microsoft Visio, Excel PowerPoint, JIRA

Testing and Automation: Selenium

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Business Analyst / Administrator

Responsibilities:

  • Worked towards preparation of requirements management plan, business and functional requirement documents.
  • Created data flow diagrams and process flow diagrams to facilitate better system understanding.
  • Responsible Configure bundles (features, options, option constraints, configuration attributes), product rules, price rules, discount schedules, pricing, contracted prices, quote templates, quote processes, and custom actions
  • Lead Release management activities using Flosum.
  • Managed all deployment preparation work for production instance that involves package validation, comparison work to verify components from different teams.
  • Test business applications and ensure performance is as designed, work with team members to resolve any issues.
  • Post Go Live Support Responsible for managing SFDC support cases queue by collaborating with team members (Developers, Business users & other admins).

Environment: Salesforce Lightning Service Cloud, Salesforce Classic Sales Cloud and Community Cloud, Flosum, HTML & JavaScript.

Confidential, Houston

Salesforce System Analyst /Release Management

Responsibilities:

  • Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
  • Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
  • Manage deployments between environments for all lines of business within Salesforce & Provided initial Dev Ops POC process and branching strategy using Flosum. Used Flosum to migrate CPQ Data from Dev Sandbox to Higher Environment
  • Accountable for managing & creating test environments that includes Okta setup and integration with other system.
  • Managed all deployment preparation work for production instance that involves package validation, comparison work to verify components from different teams.
  • Installed & configured App Exchange products like DocuSign, LinkedIn Navigator & Survey Monkey.
  • Build CPQ Quoting & Product configuration, pricing for Fortinet. Customer has a large family of product with many dependent components and were adding product at individual SKU level.
  • Improve the user experience by simplify the quoting process and help the sales team with guided selling and product configuration. Presented multiple product configuration options and then build the selected configuration.

Environment: Salesforce Lightning Sales Cloud and Community Cloud, GitHub, Flosum HTML & JavaScript.

Confidential, San Francisco

Salesforce Business Analyst / Administrator

Responsibilities:

  • Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
  • Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
  • Created data flow diagrams and process flow diagrams to facilitate better system understanding.
  • Work closely with sales management to impact sales process quality and prioritize improvements.
  • Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
  • Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
  • Test business applications and ensure performance is as designed, work with team members to resolve any issues.
  • Administrated and monitored the company's Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert

Environment: Salesforce Lightning Sales Cloud and Community Cloud, GitHub, ANT. HTML & JavaScript.

Confidential

Salesforce Administrator

Responsibilities:

  • Gathering & Analysing new requirements from the business & Document current & future process flows.
  • Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base & Entitlements.
  • Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards and Process knowledge of Sales and Service Clouds.
  • Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and trigger
  • Data upload in Billing Platform for the Product, Prebuild & Prebuild items then syncing them to Salesforce in UAT & production environment.
  • Training end users and answering questions with overall navigation and functionality of Salesforce environment to include Reports/Dashboards, custom, and standard objects (Lead, Accounts, Contact, Service Location, Opportunities, Service Request, and Site Surveys).

Environment: Salesforce Lightning Sales Cloud, Service Cloud Community, GitHub, ANT. HTML & JavaScript.

Confidential

Salesforce Consultant / Administrator

Responsibilities:

  • Responsible for defining, documenting and articulating functional scope. Also involved in technical analytical, problem-solving and identifying, analysing, tracking and managing customer and application data flow issues throughout a software system.
  • Define project requirements and business case, including complex problems and focus on bringing the issue to resolution, escalate as necessary to meet timeless.
  • Participated in the discovery sessions with key stakeholder and document there as is business process.
  • Perform high- level fit-gap analysis and provide recommended solutions for the gaps identified.
  • Worked with end users to conduct UAT within the system.
  • Assigned pass or fail status and managed UAT testing results.
  • Training and helping people to create reports, dashboards, and/or list views
  • Identify, create, and implement new procedures that help meet compliance requirements, improve processes and efficiency.

Environment: Salesforce Lightning Sales and Service Cloud, GitHub, Windows 10

Confidential

Salesforce.com Administrator / Developer

Responsibilities:

  • Administrated and monitored the company's Salesforce CRM application.
  • Created the workflows for automated lead routing, lead escalation, and email alert. Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
  • Migrated accounts and contacts data through Import Wizard and worked on data migration from databases to SFDC using Data Loader.
  • Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates, and Outbound Messages to manage the Workflow & Approvals.
  • Created custom Reports based on business need and associated them to Dashboard.
  • Production Support & Administration post Go Live.
  • Worked on minor enhancement change request -CR's implementation release cycles.

Environment: Salesforce Classic Sales Cloud & Service Cloud, IE & Chrome browser, ANT, Windows 10

Confidential

Senior Business Test Analyst

Responsibilities:

  • Analysing requirements, Test Planning, Designing and Execution in platforms like Salesforce.com
  • Implementing test cases and test processes fuelling swift corrective actions, significant cost savings, and fault-free audits.
  • Independently executing all the Test Phases (SIT, E2E & UAT) of a single Change Request
  • Facilitating training and conduct walkthrough sessions with the Business team to make them aware of the complete functionalities of the modules going through various Test Phases.
  • Preparing test reports and documentation of Test Plan and Sign off documents for each Test phase followed by Clients approval.
  • Defect Management using the tool HP QC and HP ALM

Environment: QTP 9.2, Web Sphere, Java, Swing, J2EE, Windows 2000

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