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Business Analyst Resume

NJ

SUMMARY:

  • Business Systems Analyst with solid understanding of Business Requirement gathering, Business Process flow, Business Process Modeling, D Confidential Analysis, D Confidential Mapping and Business Analysis.
  • Expert in commercial Property and Casualty and Personal Lines Insurance experience with national carriers.
  • Expert in the Property, Casualty, Annuities, Disability, and Supplemental Insurance policies include administration, sales, customization, claims, pensions and CMS.
  • In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).
  • Proficient in all phases of Software Development Life Cycle (SDLC), which involves requirement gathering, requirement analysis, agile, functional design, implementation and enhancement of projects in SalesForce.com.
  • Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
  • Highly experienced in DMAIC
  • Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.

TECHNICAL SKILLS:

Languages and Tools: UML, Rational Rose, RequisitePro, Rational SoDA, Rational Clear Case, Rational Clear Quest, Mercury Test Director, Quality Center, MS Project, MS Visio, MS Office Suite, Bloomberg,VBA for Excel, SQL, PL/SQL, Java, J2EE, C#, VB.NET, C++/CLI, Adobe Acrobat, Photoshop, AutoCAD, 3D MAX

D Confidential bases: Oracle 8i/9i, MS SQL Server, MS Access

Environment: s: Windows 9x/NT/2000/XP, UNIX (Sun Solaris, AIX, HP - UX), Linux, Mainframe

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Business Analyst

Responsibilities:

  • Provide support across different domain areas such as Auto Assignment, Payments, Claims Documentation, and Appointment Logs, Auto Estimations, Fire Claims etc.
  • Extensive experience configuring and designing the Salesforce.com CRM solution to meet business requirements and support existing business processes.
  • Build new processes and functionalities using Batch Apex for Robust Email Integration between Salesforce Marketing Cloud and Salesforce.
  • Meet with key stakeholders to gather detailed business and functional requirements to be built into Salesforce.com.
  • As a functional consultant, implemented Confidential Policy Center through an Agile Scrum development model
  • Used JIRA to perform test management activities and used JIRA tool to track and maintain different versions of the project documentation.
  • Analyzed the business rules for Auto claim assignments throughout the US, so as to have balanced work load for all the claims reps.
  • Developed dynamic Salesforce.com Visualforce pages using Apex page functions and actions, designing them using HTML, CSS, and JavaScript.
  • Any formal qualifications in Agile, ISEB and/or Project Management would be of interest but by no means essential.
  • Aided the Product Owner for developing project plan as well as managing the project scope for the billing and policy center tool of the business insurance
  • Represented the business requirements in various alternative views such as analysis models, process flow diagrams and user stories.
  • Evaluated Business Development representative team needs while conveying the value of SalesCloud. Conducted Analysis and design of the Salesforce.com.
  • Created APEX triggers, classes, test methods and visual force pages to implement custom functionality.
  • Implemented search, filtering, and tagging features on page layouts to make it easier for sales to locate relevant marketing content and documents in SalesForce.com CRM Content.
  • Strong knowledge of working on JIRA and Tableau and rained the team on JIRA tool for Agile/ Scrum Methodologies.
  • Working as a Confidential Business Analyst for the Advance Project in the Personal Lines PolicyCenter, which is a web-based policy administration system used for quoting and applications for all personal lines product
  • Analyzed standard industry practices of back office applications of Insurance Company, underwriting, billing, policy and claims administration with the help of Subject Matter Expert.

Confidential, Massachusetts

Business Analyst

Responsibilities:

  • Gathered User and Business Requirements through JAD sessions, surveys et. al. using Rational Requisite tool.
  • Worked on Regulatory Reporting RRD D Confidential Warehouse for compiling Workers Compensation statistical reports to external regulators and states.
  • Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
  • Responsible for understanding the d Confidential migrating requirements and analyze d Confidential to be loaded from legacy systems to Salesforce.com.
  • Provided support ongoing salesforce.com maintenance and administration services including periodic D Confidential cleansing, Custom objects, Workflows and Triggers.
  • Implemented S-Controls to manage sales plan call sheets within Salesforce, capturing d Confidential and call activity.
  • Managed General Liability, Commercial Property, Commercial Package, Commercial Auto and Workers Compensation policy lines
  • Processing of New Business, Renewal, Cancellation, Reinstatement, Billing for various lines of business Fire, Auto, Commercial
  • Examined various bottlenecks and points for automation to streamline the claims processing, underwriting and pre- and post-sales process.
  • Analyzed standard industry practices of back office applications of Insurance Company, underwriting, billing, Payment, policy and claims administration with the help of Subject Matter Expert.
  • Extensive involved in analysis of d Confidential elements from worker's compensation that includes various premium components and its calculations, loss amounts claim counts.
  • Worked on Property and Casualty insurance company as an Underwriter. Strong understanding of rating in Property and Causality.
  • Good experience in Salesforce.com Configuration of roles, profiles, user accounts, implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Worked closely with the project design team and the project business team to address the business and functional requirements defined for the Salesforce MDM Integration Project.
  • Worked with senior business executives/Insurance Underwriting team in capturing the KBR’s for documenting the business requirements document (BRD)
  • Used Marketing Cloud Connect functionality to use the collected d Confidential across the salesforce clouds: marketing, sales, and service and community clouds to build one to one relationship with the customers.
  • Explained Property & Casualty terms, Insurance Rules, Workers Compensation, and Claim to the Dev team.
  • Developed Confidential Billing Centre, Billing Centre - Policy Centre User Stories for various work products.
  • Writing new COBOL, DB2 programs to handle Claim centre messages (from front end via XML) processed in the Mainframe from the front end system called Claim Centre (CC) using Confidential working with SQL SERVER D Confidential .
  • Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker’s Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
  • Executed all aspects related to employee health insurance, worker's compensation, long/short term disability, employee discount/store benefits including company events coordination.

Confidential

Business Analyst

Responsibilities:

  • Utilize the guidelines and artefacts of the Agile Methodology to develop a detailed implementation process Confidential ClaimCenter Integration during different iterations and phases in Software Development Life Cycle (SDLC).
  • Documented Policy integration and claims professional assignment details in Template using the Epic and Theme with major user stories in Power Designer.
  • Successfully implemented call centre CRM solutions related to assessment of loan applications for claim investigation and loan payment tracking.
  • Successfully led and conducted JAD sessions to facilitate business process agility and to identify the content flows and processes.
  • Garnered technical prowess on Change Management by performing Impact Analysis for Change Requests obtained during Claims processing lifecycle.
  • Frequently used Requirements Traceability Matrix (RTM) for identifying and tracing the linkages among PolicyCenter, Billing enter and ClaimCenter.
  • Responsible for elaborating Billing Centre configuration user story such as Invoicing rules, Delinquencies, Policy Cancellation, Automated disbursements, Policy Rewrites, Policy Reinstatements, Billing Parameters, Fees, and Payment distribution rules, etc.
  • Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT (User Acceptance Testing.
  • Correcting a number of BillingCenter "out of box" issues/errors including updating the Disbursement Search screen to restore the "search by date" functionality.
  • Performed Integration testing, System testing, Regression testing and Performance testing of Billing Centre, Policy enter and Payment manager in Confidential application based on the business requirements using LISA.
  • Writing new COBOL, DB2 programs to handle Claim centre messages (from front end via XML) processed in the Mainframe from the front end system called Claim Centre (CC) using Confidential working with SQL SERVER D Confidential .
  • Responsible for the development of a D Confidential Warehouse for personal lines property and casualty insurance.
  • Helped with D Confidential Mapping between the d Confidential mart and the Source Systems.
  • Coordinated re-architecting the existing VBA/Access system into ASP.net environment and existing table structure, stored procedures, and functions in MS SQL environment.

Confidential, Hawaii

Business Analyst

Responsibilities:

  • Determined the d Confidential warehouse business requirements as the foundation for d Confidential base design, d Confidential extraction and analysis by working with the end users.
  • Performed JAD Joint Application Development sessions to resolve conflicts between business requirements and technical design.
  • Working as a Confidential Business Analyst for the Advance Project in the Personal Lines PolicyCenter, which is a web-based policy administration system used for quoting and applications for all personal lines products.
  • Hands on experience with Confidential PolicyCenter and ClaimCenter (Worker's Compensation Claims, General Claims) up gradation to v9.
  • Involved in Confidential Corporate on Confidential PolicyCenter, Worked on Commercial Lines Property and Casualty Insurance.
  • Worked with senior business executives/Insurance Underwriting team in capturing the KBR’s for documenting the business requirements document (BRD)
  • Authored the Functional Requirement Documents (FRD/SRS) and the non functional requirements document.
  • Working as Business Analyst on implementation of Confidential ClaimCenter for Auto, Property, General Liability and Workers Compensation lines of Business
  • Acted as a liaison between client and internal Developers to design software applications for Commercial Line such as Workers Compensation, Commercial Property, General Liability and Commercial Auto.
  • Responsible for rating multi-line policies. Manual rated Property, Liability, Auto and Workers Compensation policies. Conducted classes for Auto and Workers compensation rating.
  • Worked with EDMS team to analyze the attributes in Master D Confidential and escalate for approval to assign SDL ID’s so that no attributes are duplicated
  • Created d Confidential mapping spreadsheet and analyzed d Confidential at attribute level during d Confidential integration and d Confidential migration. Identified the issues during d Confidential migration and worked for defect resolution.
  • Ensure comprehensive defect tracking and issue resolution using JIRA and Quality Centre
  • Expertise in development of High level design, Conceptual design, Logical and Physical design for D Confidential base, D Confidential warehousing and many Distributed IT systems
  • Worked closely with the Enterprise D Confidential Warehouse team and Business Intelligence Architecture team to understand repository objects that support the business requirement and process.
  • Reviewed the d Confidential model and reporting requirements for Congo’s Reports with the D Confidential warehouse/ETL and Reporting team.

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