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Sr. Business Analyst Resume

Bloomington, IL

SUMMARY

  • Over 9+ years of experience as a Business Analyst in the Property & Casualty domain. Insurance BA with extensive experience in Agent Front End, Claim Center, Policy Center and Billing Center. Solid knowledge of Waterfall and Agile methodology and Project Management Tools.
  • Experience includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Group and Life Insurance Systems
  • experience in implementing the Guidewire Policy Center, Claim Center, Billing Center for Auto and Property Casualty Insurance.
  • Experience in Guidewire suite (Policy Center, Claim Center, Billing Center and Contact Center) integration
  • Extensive experience in conducting Market Research, Feasibility Studies, Data Analyses, Data Mapping Gap Analyses, Risk Identification, Risk Assessment, Risks Analyses, and Risk management
  • Solid understanding of business intelligence BI dashboard tools such as OBIEE.
  • Experience in development methodologies like RUP, SDLC, AGILE, SCRUM and Waterfall
  • Expert in commercial Property and Casualty and Personal Lines Insurance experience with national carriers.
  • Experience in Insurance Industry related to various Policy Management Systems with a concentration in Guidewire.
  • Experienced in extensive configuration of Guidewire Claim Center.
  • Experience in Workers Compensation and Personal Auto Insurance modules in Guidewire Policy Center
  • Experience in working with Guidewire Claim Center's rich functional depth to end - to-end claims lifecycle management improvements.
  • Experience in working on reporting and estimates for Property & Casualty (P&C) on Guidewire Claim Center implementation.
  • Experience in understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.
  • Experience of migrating and upgrading insurance suite solutions to Guidewire solutions as well as integrating third party solutions to Guidewire solutions.
  • Experience in working on policy Underwriting, Binding, Rate making rules and factors affecting it, Rewriting and Worker's Compensation.
  • Experience in claim management i.e., FNOL, Claim Setup, Payment and Recovery, Fraud Detection Tools, Litigation, Subrogation and Salvage.
  • Experience in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various complex data driven methodologies including rendering the ACORD Forms for commercial lines integration with Documentum.
  • Experience of RDBMS, development platform and languages, web design.
  • Experience in conducting Joint Application Development JAD sessions and White Board Sessions with end-users, Subject Matter Expert SMEs team, Architects and design group development and QA team for project meetings, walkthroughs and customer interviews commensurate with excellent communication skills.
  • Experience in facilitating Joint Requirement Planning JRP sessions with Business User Groups, conducting Joint Application Development JAD sessions with IT Groups and Conflict Management with Project team members.
  • Experience of Web Services, SOAP programming, WSDL, XML technologies DTD, SAX and XSLT
  • Experience in the Property, Casualty, Annuities, Disability, and Supplemental Insurance policies include administration, sales, customization, claims, pensions and CMS.
  • In depth knowledge Rational Unified Process RUP methodology, Use Cases, Software Development Life Cycle SDLC processes, Object Oriented Analysis and Design OOA/D.
  • Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
  • Experience in Testing, Manual and Automated using tools Win Runner, Load Runner, Quick Test Pro, Test Director, Rational Robot or Web and Client/Server Applications Mainframes
  • Experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
  • Experience in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
  • Experience in conducting User Acceptance Testing UAT and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.

PROFESSIONAL EXPERIENCE

Confidential, Bloomington, IL

Sr. Business Analyst

Responsibilities:

  • Involved in elaborating Billing Center configuration user story such as Invoicing rules, Delinquencies, Policy Cancellation, Automated disbursements, Policy Rewrites, Policy Reinstatements, Billing Parameters, Fees, and Payment distribution rules, etc.
  • Involved in System Development Life Cycle Process consisting of: Design and Gap Analysis, Business Requirements, Systems Requirements, Test Criteria, and Implementation to have the outputs of project dealt with the automation of correspondence directed to Insurance policy owners.
  • Involved in analyzing the existing as-is system for Insurance Personal Lines, tracked defects, provided recommendations to make enhancements in the future to-be system.
  • Involved and developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT (User Acceptance Testing.
  • Involved and Developed Guidewire Billing Centre, Billing Centre - Policy Centre User Stories for various work products.
  • Involved in working on Guidewire Policy Center and Implementation Guidewire Billing Center.
  • Involved in performing the Policy and Billing Center Integration Testing on various Billing Instructions.
  • Involved in correcting a number of Billing Center "out of box" issues/errors including updating the Disbursement Search screen to restore the "search by date" functionality.
  • Involved and Implemented the Electronic Funds Transfer feature in the billing system based on client request.
  • Involved and Analyzed standard industry practices of back-office applications of Insurance Company, underwriting, billing, policy and claims administration with the help of Subject Matter Expert.
  • Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
  • Involved in performed Integration testing, System testing, Regression testing and Performance testing of Billing Center, Policy center and Payment manager in Guidewire application based on the business requirements using LISA.
  • Involved in writing new COBOL, DB2 programs to handle Claim center messages (from front end via XML) processed in the Mainframe from the front-end system called Claim Centre (CC) using GUIDEWIRE working with SQL SERVER Data.
  • Involved in preparing the business rules for Split loss process, billing process and Booking table.
  • Involved in combining MDD with a test-driven development methodology by defining unit tests for the software up front gives the acceptance criteria to the development organization prior to the commencement of development, creating even less doubt of what is expected.
  • Involved in develop Billing Center Use Cases
  • Involved and followed Lean Six Sigma methodology to ensure that there are less defects and errors during the project and receive high quality outputs.
  • Involved in the development of a Data Warehouse for personal lines property and casualty insurance.
  • Involved in developed the QA test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge by using Test Director.
  • Involved and Helped with Data Mapping between the data mart and the Source Systems.
  • Coordinated re-architectured the existing VBA/Access system into ASP.net environment and existing table structure, stored procedures, and functions in MS SQL environment.

Confidential , Boston, MA

Sr. Business Analyst

Responsibilities:

  • Involved in working with integration requirement with Docs and Forms, Policy, Rating, Customer Data Hub, Risk Report, Portfolio management, Policy Service, Analytical systems and defining rules and requirements for online Sales portal (amfam.com).
  • Involved and Performed the role of a primary Intermediary between the Subject Matter Experts, business user and technical SMEs to identify the business needs, Business Rules, Business Processes & Interface Specifications for the New Policy module and Billing Assignment Module.
  • Involved in gathering and defining the customer requirements to import and export data from Insurity’s Property and Casualty Insurance Enterprise View (IEV) system. IEV provides data acquisition, data aggregation, and data representation capabilities that promote unrestricted sharing of information among business processes within an organization.
  • Involved and served as Property & Casualty Insurance SME, reporting to the President, addressing various Insurance industry issues as they arise and the point person for the development and adoption of the ACORD xml standards.
  • Involved and Performed Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose.
  • Involved in performing routine checks on Property and casualty loan litigation and negotiation processing activities as well as received reports from team members on selected Policy applications.
  • Involved Frequently in used Requirements Traceability Matrix (RTM) for identifying and tracing the linkages among Policy Center 8 and Claim Center 8.
  • Involved in utilizing the guidelines and artifacts of the Agile Methodology to develop a detailed implementation process Guidewire Policy Center Integration during different iterations and phases in Software Development Life Cycle (SDLC).
  • Involved and conducted current state study which included data collection methodologies, data quality and data integration problems, data storage and infrastructure related issues.
  • Involved in ACORD Property and Casualty Standards and ISO (Insurance Services Office) tools and conventions.
  • Involved and Worked on Guidewire Policy Center with the Personal line, Test Definition workshop, Test Strategy, Test Planning using Insurance Test Framework for Guidewire.
  • Involved and worked closely with production underwriters to review commercial property insurance renewal and new business opportunities to ensure proper risk identification, analysis and assessment and the development and growth of a profitable portfolio of business.
  • Involved in capturing the requirements for Guidewire Policy Center 8 application.
  • Involved and Performed custom data conversions and developed custom software for risk management applications including commercial insurance, life insurance, etc., tracking. Perform all data field mappings.
  • Involved with the technical team in understanding the XML file format required for Split loss process and Policy process.
  • Involved in Property and Casualty, Underwriting, Guidewire, Rating, Reinsurance and Life Insurance.
  • Involved and Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
  • Involved in creating business processes and modeling diagrams using Rational Unified Process (RUP).
  • Involved in creating and validating the business process models using techniques such as system flow diagrams context diagrams, data flow diagrams, activity diagrams, that include modeling of all the activities of the business from the conceptual to procedural level.
  • Involved and interacted closely with functional teams and end users on critical issues.
  • Involved in Created use case scenarios and documented work flow and business process using Rational Rose and project management using MS Project.
  • Involved in assigning the tasks among development team, monitored and tracked progress of project following Agile methodology.
  • Involved and worked on the commercial property and casualty domain and made specific changes to the same for the smooth flow of the process.
  • Involved in Electronically and manually relate dwelling fire, umbrella, boat owners, inland marine and mobile home polices as requested.
  • Involved and Examined various bottlenecks and points for automation to streamline the Policy processing, underwriting and pre- and post-sales process.
  • Involved in documenting the requirements associated change requests with requirements and connected requirements with Use cases.
  • Involved in writing the test cases and test scripts for the User Acceptance Testing.

Confidential , Raleigh, NC

Sr. Business Analyst

Responsibilities:

  • Involved and Utilized the guidelines and artifacts of the Rational Unified Process (RUP) to develop a detailed implementation process of Guidewire Claim Center Integration during different iterations and phases in Software Development Life Cycle (SDLC)
  • Involved and Worked closely with PM during RACI review process and release management for seamless integration.
  • Involved in Investigate, evaluate, negotiate, and settle auto claims. This includes application and knowledge of policies, procedures, laws, statutes, and insurance regulations when determining coverage, liability, and property damage. Utilization of general computer applications (MS Word, Excel, Outlook, and Power Point) as well as computer applications specific to the role.
  • Involved in Building report and establish relationship with customer as you work to formulate insurance policies to fit their individual needs
  • Involved and Managed all levels of injury claims ranging from minor to catastrophic injuries requiring home office reporting and excess carriers.
  • Involved in handling the Private insurance information, provided policies for home owners, updated policy information, and took incoming calls during entire shift.
  • Involved in making strategic recommendations for reducing the frequency and severity of losses through the use of a workers' compensation database and/or other claims data reports; designs and develops data bases, performs integrated data analyses, and prepares reports.
  • Involved in Leading all areas of Workers' Compensation administration, to include the building and establishment of the program, complex data collection, report review, claims investigation, expedited information sharing, problem resolution and all aspects of record keeping to meet employee health needs in accordance to the Enterprise Risk Management plan.
  • Involved in Investigate and evaluate Worker's Compensation claims, proactively identify injury trends, and assist in creating action plans and strategies to reduce employee injuries; compile data for OSHA reporting.
  • Involved in product release and deployment to end-users after successful development and testing of the product. Participated in preparing training material for agents and policy holders and created thorough documents.
  • Involved and Performed as a liaison between Stakeholders, Subject Matter Experts (SMEs), Business users, and Development Team to identify the business needs, business rules and business process specification for the implementation.
  • Involved in documenting the Claims assignment details in Vision and Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs) using Rational Requisite Pro and Power Designer.
  • Involved in performing the GAP analysis on the traditional claims system and newly integrated Claim Center and carefully elaborated application enhancement specifications detailing in scope/out of scope items, as-is/to-be process maps and critical test scenarios.
  • Involved and Designed Use Case modeling originating from First Notice of Loss (FNOL) to Claim-case closure, drafted Narrative Use Cases and created UML diagrams such as Use Case Diagrams, sequence diagrams and Flow Diagrams (Business/System) using MS Visio.
  • Involved in Sharing and tracking the updated versions of project specific documents such as Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), RTM, using SharePoint.
  • Involved and Garnered technical prowess on Change Management by performing Impact Analysis for Change Requests obtained during Claim’s processing lifecycle.
  • Involved in using the Requirements Traceability Matrix (RTM) for identifying and tracing the linkages among Policy Center, Billing Center and claim Center.

Confidential, New York, NY

Business Analyst

Responsibilities:

  • Involved and worked as a Guidewire Sr. Business Analyst for the Advance Project in the Personal Lines policy Center 8, which is a web-based policy administration system used for quoting and applications for all personal lines products.
  • Involved and Performed Integration testing, System testing, Regression testing and Performance testing of policy Center 8 and Payment manager in Guidewire application based on the business requirements using LISA.
  • Involved in performing the Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose.
  • Involved and Utilized the guidelines and artifacts of the Agile Methodology to develop a detailed impel-mentation process First Best UMS policy Center Integration during different iterations and phases in Software Development Life Cycle (SDLC).
  • Involved in developing and maintaining the strong relationships with surety underwriters and oversee a book of contract and commercial Surety business within defined territory to capture business re-querulents.
  • Involved and Worked on Indemnity project (sunset program) and is responsible for end-to-end requirements gathering, documentation, coordinating with stakeholders, and testing.
  • Involved and Created technical impact documents, data mapping documents and defines ACORD mappings for various interfaces based on knowledge of business needs and working closely with senior department managers and key department members with limited supervision.
  • Involved in investigation, analyzing, and managing all necessary underwriting/accounting/work flow issues, within framework of Surety policies and procedures.
  • Involved in performing the Integration testing, System testing, Regression testing and Performance testing of Claims Center 8 and Payment manager in Guidewire application based on the business requirements using LISA.
  • Involved and Worked closely with Rating team in identifying rating gaps versus UW guidelines.
  • Involved in designed Rating architecture that allows system to auto quote based on Underwriter guide-line.
  • Involved in preparing Commercial Surety Rating Specifications.
  • Involved in gathering product Backlog on the traditional Claims system and newly integrated Claims Center and carefully elaborated application enhancement specifications detailing in scope/out of scope items, as-is/to-be process maps and critical test scenarios.
  • Involved in creating business processes and modeling diagrams using Rational Unified Process (RUP).
  • Involved in interacting closely with functional teams and end users on critical issues
  • Involved and created use case scenarios and documented work flow and business process using Rational Rose
  • Involved in project management using MS Project
  • Involved and Assigned tasks among development team, monitored and tracked progress of project following Agile methodology.
  • Involved and Examined various bottlenecks and points for automation to streamline the Policy processing, underwriting and pre- and post-sales process.
  • Involved in providing the comprehensive solutions for our P&C commercial lines customers through our Insurity unit.
  • Involved in communicate with Customer Service on ACORD Forms design and other technical problems.
  • Involved in designing and developing the data load process using XML Style sheets and ACORD.

Confidential, Northfield Township, IL

Sr. Business Analyst

Responsibilities:

  • Engaged primarily in property and casualty insurance P C, focusing on specialized commercial products for businesses. Guidewire Billing Center is a comprehensive web-based enterprise application that coordinates, executes, and records receivable transactions. Billing Center supports both direct bill and agency bill. The objective of the Billing Center system is to process the billing instructions from a policy administration system, calculate the premium due on a policy or account, schedule the payments on a policy, manage the payments made by insured and producers and manage the commissions that are payable to agents.
  • Involved in gathered requirements from the business users, Underwriting, Compliance and Operations team.
  • Involved and Used AGILE methodology to manage the software development process and assisted as the Product owner in the iteration cycles.
  • Involved in detailing out the user stories and acceptance criteria and eventually deciding the user stories that could be included in a Sprint.
  • Involved and Participated in product backlog grooming sessions, sprint planning meetings, sprint review meetings, sprint retrospective sessions.
  • Involved in Created, iterated, prioritized and groomed user stories that make up the Scrum project's product backlog.
  • Involved in understanding of ISO rules for homeowner and auto insurance and conversion of the same into Business Requirements.
  • Involved and Worked extensively on the issue module of Homeowner, Dwelling Fire, Umbrella and Auto insurance by gathering requirements from the business underwriting department.
  • Involved in Integrating and mapping existing Accounting data to Billing Center
  • Involved and Created the User Stories based on the discussions with SMEs for the customization of Guidewire Product for the Policy center application, Billing Center and Claims Center.
  • Involved in documenting business processes for Homeowners Dwelling Fire- windstorms, hail, vehicles, aircraft, volcanic eruptions, etc., Umbrella and Auto insurance Model year, Make, Loyalty Discount, etc. into the Business Requirement Document BRD.
  • Involved in understanding of underwriting process including policy lifecycle, issue, coverage and rating.
  • Involved and Worked on developing a new policy system for quote, new business, endorsements, cancellations, reinstatements and renewals.
  • Involved in creating the use cases, flowcharts, sequence diagrams and activity diagrams to capture the behavioral requirements of the system.
  • Involved and Documented project processes and procedures, and version controlled them using Rational Clear Case.
  • Involved in coordinating with the QA team in using Rational Clear Quest for defect tracking for the complete issue module including policy, risk, coverage, future underwriting cancellation’s part.
  • Involved Tested and Validated Billing data in Guidewire Billing Center.
  • Involved in the names go policies are generated using the Policy center, payments are processed using the Billing center, which is also used to take care of the invoices, due payments, various payment methods and customer history. Payments are made using the Payment manager.
  • Involved and Ensured that the good performance of the assigned efforts to the mutual satisfaction of the business partners/sponsors.
  • Involved in assisting with product configuration for commercial line product such as commercial auto insurance and worker compensation.
  • Involved in developing test strategy and test plans to ensure that test cases reflect user needs for the functional, user interface, performance, and usability and security requirements.

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