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Sr. Business Analyst Resume

Tampa, FL

SUMMARY

  • Overall, 7 years of experience as a Business Analyst in P&C (Property and Causality) with solid understanding and capturing Business Requirements, Business Process flow, Business Process Modelling, Data Analysis, SWOT analysis, and Business Analysis.
  • Experience in the development of Guidewire Billing Centre, Billing Centre - Policy Centre User Stories.
  • Experience in commercial Property and Casualty, Commercial Lines and Personal Lines Insurance, Underwriting, Rating and Guidewire experience with national carriers.
  • Experience in implementing the Guidewire Policy Centre, Claim Centre, Billing Centre for Auto and Property Casualty Insurance.
  • Strong Knowledge and hands-on experience of SDLC methodologies and Business Process Models (BPM) like Agile Modelling, Agile Unified Process (AUP), Waterfall, Rational Unified Process (RUP), Scrum .
  • Experience in writing documents like Business Requirement Document (BRD), Functional Requirement Specification (FRS), Change requests, developed Use Case Diagrams, Activity Diagrams, and Business Flow Diagrams, Test confirmation criteria.
  • Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team member.
  • Experience in Guidewire Insurance Suite for Personal Lines and Commercial Lines, Workers Compensation, General Liability and Commercial Package
  • Expertise in Insurance Technology solutions like Guidewire suite and PEGA with in-depth knowledge in the Underwriting, policy administration, billing, rating, reinsurance and claims process.
  • Experience in interfacing with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as the Senior member of the Projects.
  • Experience in Insurance suite product(s) like Guidewire, in surety and with other proprietary insurance applications.
  • Expertise in the Property, Casualty, Annuities, Disability, and Supplemental Insurance policies and having good command on SWIFT messaging and commercial Property and Casualty and Personal Lines Insurance experience with national carriers.
  • Highly proficient in operating MS SQL Server 2012/2008 R2/2008 suite of products like SSIS, SSRS and SSAS
  • Experienced in database activities like Maintenance and Performance Monitoring and Tuning using tools such as Index Tuning Wizard, SQL Profiler, Troubleshooting and Replication.
  • Extensive experience in conducting Feasibility Studies, Data Analyses, Data Mapping Gap Analyses, Risk Identification, Risk Assessment, and Risks Analyses.
  • Extensive experience in creating Work break down structure (WBS), Use Cases, process workflows, Use Case Scenario and Use Case Narrative, using the UML (Unified Modelling Language) methodologies.
  • Experience in preparing use cases and user stories, Investigates, processes, and manages worker's compensation claims and processed worker's compensation claims, consistently communicating with third party vendor.
  • Experience working on post go-live stabilization team for product costing, controlling (profit-centre accounting), capital/expense internal orders, fixed asset accounting and project systems.
  • Experienced in SQL Server Reporting Service (SSRS), Executing Queries and Running Stored Procedures.
  • Experience on variety of integration projects, including delivering web services API, event-based messaging, ECM, and ACORD XML (Data Format).
  • Experience in communicating with Customer Service on ACORD Forms design and other technical problems.
  • Experience in Technical and Business Writing, Business Process Flow, Business Process Modelling, Business Analysis and Testing various complex data driven methodologies including rendering the ACORD Forms for commercial lines integration with Documentum.
  • Experience in serving as Property & Casualty Insurance SME, reporting to the President, addressing various Insurance industry issues as they arise and the point person for the development and adoption of the ACORD xml standards.
  • Experience in working with various insurance policy admin system and map policy information to ACORD.
  • Experience of Web Services, SOAP programming, WSDL, XML technologies DTD, SAX and XSLT.
  • Experience in handling Requirement Traceability Matrix (RTM) and aid in the development of a project plan.
  • Acted as a customer representative during the iteration cycles and aided in the data mapping process.
  • Experience in performing the Requirement Traceability Matrix RTM and aided the QA team in the identification of test scenarios, integration, functional and user acceptance test cases.
  • Experience in performing the regression analysis of the product and manually executed the UAT cases before releasing it to the end users.
  • Experience in conduction regular reviews, walkthroughs, and inspections of documents with project stakeholders including customers.
  • Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

PROFESSIONAL EXPERIENCE

Confidential, Tampa, FL

Sr. Business Analyst

Responsibilities:

  • Involved in working with integration requirement with Docs and Forms, Policy, Rating, Customer Data Hub, Risk Report, Portfolio management, Policy Service, Analytical systems and defining rules and requirements.
  • Involved in performed the role of a primary Intermediary between the Subject Matter Experts, business user and technical SME's to identify the business needs, Business Rules, Business Processes & Interface Specifications for the New Policy module and Billing Assignment Module.
  • Involved in gathering and defining customer requirements to import and export data from Impurity’s Property and Casualty Insurance Enterprise View (IEV) system. IEV provides data acquisition, data aggregation, and data representation capabilities that promote unrestricted sharing of information among business processes within an organization.
  • Involved in serving as Property & Casualty Insurance SME, reporting to the President, addressing various Insurance industry issues as they arise and the point person for the development and adoption of the ACORD xml standards.
  • Involved in performing Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose.
  • Performed routine checks on Property and casualty loan litigation and negotiation processing activities as well as received reports from team members on selected Policy applications.
  • Involved actively in Frequently used Requirements Traceability Matrix (RTM) for identifying and tracing the linkages among Policy Centre 8 and Claim Centre 8.
  • Involved in utilizing the guidelines and artifacts of the Agile Methodology to develop a detailed implementation process Guidewire Policy Centre Integration during different iterations and phases in Software Development Life Cycle (SDLC).
  • Involved in conducting current state study which included data collection methodologies, data quality and data integration problems, data storage and infrastructure related issues.
  • Exposure to ACORD Property and Casualty Standards and ISO (Insurance Services Office) tools and conventions.
  • Worked on Guidewire Policy Centre with the Personal line, Test Definition workshop, Test Strategy, Test Planning using Insurance Test Framework for Guidewire.
  • Work closely with production underwriters to review commercial property insurance renewal and new business opportunities to ensure proper risk identification, analysis and assessment and the development and growth of a profitable portfolio of business.
  • Involved in capturing requirements for Guidewire Policy Centre 8 application.
  • Performed custom data conversions and developed custom software for risk management applications including commercial insurance, life insurance, etc, tracking. Perform all data field mappings.
  • Involved with the technical team in understanding the XML file format required for Split loss process and Policy process.
  • Involved in performing Data mapping, logical data modelling, created class diagrams and ER diagrams and used SQL queries to filter data.
  • Involved in creating business processes and modelling diagrams using Rational Unified Process (RUP).
  • Involved in creating and validating business process models using techniques such as system flow diagrams context diagrams, data flow diagrams, activity diagrams, that include modelling of all the activities of the business from the conceptual to procedural level.
  • Involved in Interacting closely with functional teams and end users on critical issues and Created use case scenarios and documented workflow and business process using Rational Rose.
  • Involved in project management using MS Project and Assigned tasks among development team, monitored, and tracked progress of project following Agile methodology.
  • Involved in working with the commercial property and casualty domain and made specific changes to the same for the smooth flow of the process.
  • Involved in Electronically and manually relate dwelling fire, umbrella, boat owners, inland marine and mobile home polices as requested.
  • Involved in examining various bottlenecks and points for automation to streamline the Policy processing, underwriting and pre- and post-sales process.
  • Involved working on Requirement Change Management System in Rational Requisite Pro.
  • Documented requirements associated change requests with requirements and connected requirements with Use cases and Wrote test cases and test scripts for the User Acceptance Testing.

Confidential, Princeton, NJ

Sr. Business Analyst

Responsibilities:

  • Involved in Policy Centre customization with BA/SME's and in validating according to the Auto Business process of Confidential.
  • Involved in working on implementation and Guidewire suite integration, Policy Centre with interfaces to all related systems.
  • Involved in developing Data Flow Diagrams and Data mapping agreement, illustrating the flow of data from the front-end Guidewire Policy Centre into the Application Database Tables.
  • Involved in managing General Liability, Commercial Property, Commercial Package, Commercial Auto and Workers Compensation policy lines.
  • Involved in evaluating Property and Casualty Insurance Companies functionalities, coverage and implement the changes in the software.
  • Involved in configuring Guidewire Policy Centre to fulfil client requirements for the Auto and Property personal lines of business.
  • Involved and performed GAP analysis for Billing Project. Identified GAPs between the existing system and the vendor's billing base product, Renaissance Billing System (RBS).
  • Involved in developing Guidewire Billing Centre, Billing Centre - Policy Centre User Stories for various work products.
  • Involved in product Integration and Configuration experience and knowledge on Guidewire Policy Centre. Proficiency in Guidewire Insurance Suite, Studio, User Interface, and Rulesets.
  • Involved in reviewing requirements, analysing the requirements for implementing them using Guidewire Policy Centre either by using the out-of-box solutions in Guidewire Platform or providing custom solutions on a case-to-case basis. As he has been trained in Policy Centre.
  • Involved in creating aligned with the Guidewire Policy Centre work stream and worked closely with Billing Centre, Integration, Conversion, Agent Portal and Forms streams.
  • Involved in gathering business requirements through interviews, JAD sessions and observations and created the Business Requirements documentation for building UI for viewing data through Guidewire Policy Centre.
  • Involved in creating the workflow for Delinquency Process in Billing centre, assignment/Trouble ticket assignment in Billing centre.
  • Involved in customizing Charge Invoicing process in Billing centre and update Renewal Process in Policy Centre. Provide officially update logic in Policy Centre.
  • Involved in working on an application that took care of online account services which included Bill paying, checking the bill history, changing customer profile, ordering auto insurance ID cards Worked on Commercial Lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
  • Involved in migration process from Mainframe, policy legacy systems to Guidewire applications.
  • Configured Guidewire Policy Centre to fulfil client requirements for the Auto and Property personal lines of business.
  • Worked on Guidewire Policy Centre with the Commercial line, Test Definition workshop, Test Strategy, Test Planning using Insurance Test Framework for Guidewire.
  • Involved in performing Policy and Billing Centre Integration Testing on various Billing Instructions.
  • Worked on Guidewire Policy Centre with the Commercial line, Test Definition workshop, Test Strategy, Test Planning using Insurance Test Framework for Guidewire.
  • Created the business process model using MS Visio for better understanding of the system and presented it to Project Manager and other team members for validation.
  • Extensively consumed set of web services and developed various UTIL classes required to populate the data in the Policy Centre.
  • Acted as primary liaison between the client departments and the Information systems IT department to perform analysis, review, and estimation of client requests, prepared and reviewed requirements and client documentation for Personal Lines Property and Casualty business.
  • Involved in providing AWD supports capture, storage, and management of multiple types of incoming work and content such as paper documents, email, faxes, phone calls, Web transactions, voice, and electronic data from other systems.
  • Involved in understanding of rating in Property and Casualty, worked on business and functional requirements to identify potential enhancements to AWD and develop requirements/specifications for testing AWD implementation.
  • Involved in working on AWD to monitor the dashboards and analytical reports which provide the real-time access to mission-critical data.
  • Involved in working on Property and Confidential as an Underwriter with Solid understanding in Property and Causality.

Confidential

Business Analyst

Responsibilities:

  • Involved in elaborating Billing Centre configuration user story such as Invoicing rules, Delinquencies, Policy Cancellation, Automated disbursements, Policy Rewrites, Policy Reinstatements, Billing Parameters, Fees, and Payment distribution rules, etc.
  • Involved in playing a key role in System Development Life Cycle Process consisting of: Design and Gap Analysis, Business Requirements, Systems Requirements, Test Criteria, and Implementation to have the outputs of project dealt with the automation of correspondence directed to Insurance policy owners.
  • Involved in analysing the existing as-is system for Insurance Personal Lines, tracked defects, provided recommendations to make enhancements in the future to-be system.
  • Involved in developing the strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT (User Acceptance Testing.
  • Extensively Developed Guidewire Billing Centre, Billing Centre - Policy Centre User Stories for various work products.
  • Involved and worked on Guidewire Policy Centre and Implementation Guidewire Billing Centre.
  • Involved in performing Policy and Billing Centre Integration Testing on various Billing Instructions.
  • Correcting several Billing Centre "out of box" issues/errors including updating the Disbursement Search screen to restore the "search by date" functionality.
  • Involved in implementing the Electronic Funds Transfer feature in the billing system based on client request.
  • Involved in analysing standard industry practices of back office applications of Insurance Company, underwriting, billing, policy and claims administration with the help of Subject Matter Expert.
  • Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements, and architecture perspectives.
  • Involved in performing Integration testing, System testing, Regression testing and Performance testing of Billing Centre, Policy centre and Payment manager in Guidewire application based on the business requirements using LISA.
  • Involved in Writing new COBOL, DB2 programs to handle Claim centre messages (from front end via XML) processed in the Mainframe from the front-end system called Claim Centre (CC) using GUIDEWIRE working with SQL SERVER Data.
  • Responsible for preparing the business rules for Split loss process, billing process, and Booking table.
  • Involved in combining MDD with a test-driven development methodology by defining unit tests for the software up front gives the acceptance criteria to the development organization prior to the commencement of development, creating even less doubt of what is expected.
  • Involved in following Lean Six Sigma methodology to ensure that there are less defects and errors during the project and receive high quality outputs.
  • Involved and Responsible for the development of a Data Warehouse for personal lines property and casualty insurance.
  • Involved in developing the QA test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge by using Test Director.
  • Involved in helping with Data Mapping between the data mart and the Source Systems.
  • Involved in coordinating re-architecture the existing VBA/Access system into ASP.net environment and existing table structure, stored procedures, and functions in MS SQL environment.

Confidential

Business Analyst

Responsibilities:

  • Involved in designing Visio process flowcharts for the enhanced Customer Complaint Handling System. Prioritize documentation schedule for multiple projects.
  • Involved in providing data workflow, including legacy system profiling, mapping of data, documentation of business rule validations, and reconciliation of historical Policy data for an enterprise integration of Guidewire Policy centre.
  • Involved and worked as Test Automation Architect on the Guidewire Core Billing centre & Claim centre for Both Commercial Lines and Personal Lines.
  • Involved in acting as primary liaison between the client departments and the Information systems IT department to perform analysis, review, and estimation of client requests, prepared and reviewed requirements and client documentation for Personal Lines Property and Casualty business.
  • Responsible for acting as a liaison with operational and financial management, systems support and sales to identify business opportunities. Developed a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business. integration requirements with Guidewire Billing centre 3 and Claim centre 3.
  • Involved in developing mapping spreadsheets for ETL team with source to target data mapping with physical naming standards, data types, volumetric, domain definitions, Transformation Rules, and corporate metadata definitions.
  • Involved in managing workers compensation policy and determining compensability. Develop and managing Policy resolution.
  • Involved in performing Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the proposed system for Treaty and Facultative Reinsurance.
  • Involved in provide support across different domain areas such as Auto Assignment, Payments, Policy Documentation, and Appointment Logs, Auto Estimations, Fire Policy etc.
  • Involved in collaborating with business users and the IT technical team to analyse information needs and requirements to deliver the following artifacts as needed: Functional requirements, Business Requirements Document (BRD), Use Cases, Screen, and Interface designs.
  • Involved in creating complex integration diagrams (Sequence, Component & Activity) to visualize Business Process and their interaction with interfacing systems.
  • Involved in Implementing ACORD standards to eliminate transfer of paper between medical vendor and the underwriting department.
  • Involved in provide direction for developers within the Commercial Lines Property and Casualty rating, rules, and coverage form by creating specific algorithm logic based on a specific line of business rules.
  • Involved in eliciting requirements from business users, through interviews, document analysis, JAD sessions, business process descriptions, use cases, scenarios, and task and workflow analysis.
  • Involved in creating test plans and test cases for implementation testing of Guidewire Policy centre 3. insurance program opportunities for reinsurance partners.
  • Created Business Context Diagrams, Business Process Diagrams, Activity Diagrams, Sequence Diagrams using UML methodology.
  • Involved in creating Use Cases, Workflows, and Screen Shots for the Application.
  • Responsible for gathering requirement for Data Warehouse for Umbrella insurance reports module.
  • Developed the business and functional requirement specification describing and prioritizing of the requirements.
  • Involved and Researched and processed complicated excess reinsurance policy.
  • Involved in prepare graphical depictions of use cases (activity diagrams, system context diagrams, sequence diagrams, use case diagrams, wire frames/mock-up screens, etc.).

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