We provide IT Staff Augmentation Services!

Sr. Business Analyst Resume

Worcester, MA

SUMMARY

  • Over 8+ years of experience as a Business Analyst in the Property & Casualty domain. Insurance BA with extensive experience in ClaimCenter, PolicyCenter and BillingCenter. Solid knowledge of Waterfall and Agile methodology and Project Management Tools.
  • Expert in commercial Property and Casualty and Personal Lines Insurance experience with national carriers.
  • Extensive industry knowledge in the areas of advanced project management methodologies, systems integration methodologies, industry trends, and application software.
  • Experience in Insurance Industry related to various Policy Management Systems with a concentration in Guidewire.
  • Experience working on Guidewire ClaimCenter (7.2), PolicyCenter (7.0) and BillingCenter (7.0).
  • Experienced in extensive configuration of Guidewire ClaimCenter.
  • Experience in Workers Compensation and Personal Auto Insurance modules in Guidewire PolicyCenter
  • Worked with Guidewire Claim Center's rich functional depth to end - to-end claims lifecycle management improvements.
  • Worked on reporting and estimates for Property & Casualty (P&C) on Guidewire Claim Center implementation.
  • Strong Knowledge and hands on experience of SDLC methodologies and Business Process Models (BPM) like Agile Modeling, Agile Unified Process (AUP), Waterfall, Rational Unified Process (RUP), Scrum.
  • Proficient in gathering and analyzing the Business Requirements, documenting System
  • Expert in the Property, Casualty Insurance policies include administration, sales, customization, claims, pensions, and CMS.
  • Experience in the documentation of system and business requirements and specifications, design and development of use and test-case scenarios and root-cause analysis, GAP analysis, developing test plans, conducting user acceptance testing, training, and implementing new processes and technology.
  • In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).
  • Skilled in preparing business requirements document (BRD), functional and technical specifications, systems design, and requirements specifications.
  • Good knowledge of Web Services, SOAP programming, WSDL, XML technologies.
  • Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.
  • Thorough understanding of different Software Development Life Cycle (SDLC) with specialized focus on Agile and Waterfall methodology.
  • Major focus on full Guidewire suite (ClaimCenter, BillingCenter, PolicyCenter).
  • Working with User Experience (UX) and User Interface (UI) teams while driving the functional requirements and Wireframes.
  • Experience in Requirements Gathering techniques to verify and validate business and system needs. Effectively facilitated Joint Application Development (JAD) sessions to gather requirements.
  • Created different artifacts such as Business Requirements Documents (BRD), Use cases, Functional Requirement Documents (FRD) and Traceability Matrix & Reports, Test plan and Test cases.
  • Extensive experience on Insurance industry including New Business, Policy Underwriting, Policy Issue, Policy Servicing and Claim Processes.
  • Experience in Web technologies like HTML, CSS, and JavaScript.
  • Experience in taking meeting minutes and storing the project documentation in lotus notes and storing useful information/documentation in share point site.
  • Experience in Gap analysis to compare As-Is with To-Be business processes and offered solutions.
  • Excellent verbal and written communication skills to deal with all levels of management.
  • Quick starter, Self-learner, and a good team player with excellent leadership abilities.
  • Skillful implementation of different requirements elicitation and validation techniques such as walk through, interviews, brainstorming, presentation, and storyboarding.
  • Proficient in writing Test Plans, Test Scripts, Test Scenarios, Test Cases, and experience in executing Integration, System, Regression and User Acceptance testing.
  • Used HP Quality Center Test Management tool/ALM, TestRail and Jira for creating and executing Test cases, Defect Tracking and Defect Reporting and HP Quick Test Pro (QTP) for functional and Regression testing.
  • Experience in conducting regular reviews, walkthroughs, and inspections of documents with project stakeholders including customers.

PROFESSIONAL EXPERIENCE

Confidential, Worcester, MA

Sr. Business Analyst

Responsibilities:

  • Using Business Analysis techniques, documented business requirements to be readily used by Guidewire configuration analysts. Worked on Property and Auto products using Guidewire Application.
  • Reviewed Guidewire's out of the box functionality & workflows of Guidewire ClaimCenter with users to document User stories.
  • Analysis of existing insurance system in creation of the applications current state, data mapping and job streams. Outlined functions, screen layouts to be incorporated into the new Guidewire portal.
  • Gathering business requirements through interviews and observations. Created Business Requirements documentation for building UI for viewing data through Guidewire ClaimCenter.
  • Extended the capabilities of Guidewire Insurance Suite using the Guidewire Gateway Portal by empowering insurance agents and brokers with full lifecycle enablement from policy issuance to billing payments and claims management.
  • Worked on analysis/requirements for replacing existing CIS layer by building a direct bridge between OnBase and GW for Paperless Solution Inbound (expedite of archival process).
  • Proficient in UI Data Mapping that involved Defect Management process.
  • Collaborated with UX Designers for style consistency and setting design standards for client's wireframes.
  • Performed UX/usability study to identify the user pain points and identify the improvement opportunities.
  • Worked with the UI team to create the User Interface screenshots to be presented to the Business.
  • Interacting with Business Users, Hyland Software Inc. (the developer of the enterprise content management (ECM) and process management software suite called OnBase) and SMEs on configuration/Integration workflows to create story cards (new).
  • Developing Requirement Templates and configuring SharePoint folder structure to document/upload User Stories.
  • Reported directly to the project manager about WIP (Work in Progress) and effort estimates on future program of work.
  • In-depth experience with data mapping, preparing data profile document, capturing data conversion, validation & transformation rules to process incoming data, error-handling rules, and exception management.
  • Created translation document for requirements between PolicyCenter and BillingCenter systems.
  • Involved in Guidewire Corporate Training on Guidewire ClaimCenter.
  • Worked on Commercial Lines Property and Casualty Insurance.
  • Documented IT report template to track the number of documents ingested through Guidewire and Non-Guidewire ingestion sources based on the application in terms of weekly monthly and yearly Report formats.
  • Developing Requirement Templates and configuring SharePoint folder structure to document/upload User Stories.
  • Worked with the Mailroom personnel/Branch personnel to support document archival from Mailroom, MFP, and subscription server.
  • Processed in the Mainframe from the front-end CC, BC, PC & RC systems, using GUIDEWIRE working with SQL SERVER Data.
  • Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
  • Worked with the business users and product owners to modify/add requirements to address multiple enhancements that are needed to fix any issues with previously implemented functionality in Policy Center.
  • Articulate product level hierarchy after thorough analysis of the products offered by the business and augment them in a feasible, reusable manner to be used on Guidewire Product Designer.
  • Participated in the development of Guidewire - Claim Center User Stories.
  • Prioritized the Back Log in JIRA, involved in Planning Sessions and maintained User Stories and Acceptance Criteria.
  • Worked on JIRA for continues update with project schedules, quality, issues and managing resources.
  • Worked closely with developers and testers to elicit, translate requirements using user stories.
  • Prepared Application FRD / User stories / BRD / Reports / Presentations for the project.
  • With the involvement of stakeholders, deployed a full-fledged internal timesheet system used across the organization.
  • Involved in exporting/creating shells of User stories from Rally to HP Quality Center.
  • Assisting QA team in creating test cases and running through requirements for Development sprints.
  • Assisting the developers/QA in run through the requirements for Build of functionalities/creating Test Strategies and Test plans to provide a head start in Smoke Test after Each Build.
  • Taking initiative as a scrum master for daily scrum call and reviewing user stories on a burn down chart level in the absence of PMO.
  • Extensively working with Rally to track burn down chart and driving the team to achieve the target of the tasks within the sprint deadline.
  • Assisted in documenting User Manual and facilitate UAT and provide follow up to resolve the issues.
  • Extensive expertise in Preparing the GDM and Drafting release notes for Implementation and maintenance releases.

Confidential, Trenton, NJ

Sr. Business Analyst

Responsibilities:

  • Performed GAP analysis on the traditional claims system and newly integrated Claim Center and carefully elaborated application enhancement specifications detailing in scope/out of scope items, as-is/to-be process maps and critical test scenarios.
  • Made sure that requirements were in line with Property and casualty standards such as Guidewire and ACORD.
  • Identifies and develops requirements for Guidewire ClaimCenter User interfaces.
  • Analyzed requirements to make sure that they are feasible realizable on Guidewire ClaimCenter.
  • Generated Mockup screens of Graphical user interface to capture the front-end system.
  • Managing rules, requirements, and expectations from multiple business stakeholders (Underwriters, Pricing team, Product roll-out, Operations, Business management etc.).
  • Eliciting requirements for different Claim Center integration points with other centers, front end systems (Agent portal, Customer Portal, Mobile Application) and third-party applications (Enterprise rent-a-car).
  • Wrote requirements as well as business rules for the capture of data in the Guidewire claim suite, to the data warehouse, for reporting purposes.
  • Verified the billing history events matched up with the user stories for Guidewire billing and policy generation suite.
  • Performed Business Process mapping for new requirements around Guidewire policy generation, billing and claims suite.
  • Effectively collaborated with the Billing center team to make sure that requirements written on both sides ensured a seamless operation of Guidewire PolicyCenter and Billingcenter.
  • Worked closely with the UI team to model the screens, which met User defined requirements and company standards.
  • Assured delivery of number of documents in a timely and efficient manner. (BRD, Wireframes, Style Guide, Copy document, Technical flow diagram etc.)
  • Worked with Information Architects (IA) and other representatives from the User Experience (UX) team to design wireframes, mockups, prototypes, and process flows.
  • Collaborate with UI/UX, API and System teams to support development initiatives and Knowledge of APIs involved.
  • Prepared User Interface document and conducted walk through session for the developers' better understanding.
  • Maintained Data Requirement Artifact to identify the characteristic of data type that is entered into the GUI interface.
  • Coordinated with different agencies in tracking the progress of the software development and resolving the issues and worked with the UI team to create the User Interface Mock-ups to be presented to the Business.
  • Involved in the creating the User Interface Specification Document and User Training Manual as per project specification with the help of development team.
  • Gathered user and business requirements through surveys, prototyping and observing from portfolio managers and UI (User Interface).
  • Extensive use of Rally, MS Visio, and MS Excel for creating user stories and solution design documents.
  • Participating in Daily Scrum and Sprint Planning.
  • Identifying state mandated rules, impacted integration systems such as policy admin, claims, premium calculations through rate, supporting documents to be triggered and UI design.
  • Defining line level or Coverable level coverage is, their inter-dependencies, conflicting scenarios, identify validation rules around them.
  • Working on Underwriting Issues and ensuring Hard Stop error messages do not conflict with intended Underwriting issues. Activities workflow for Underwriting issues (informational and Block-Binder messages).
  • Translating business needs into system requirements following Agile methodology.
  • Creating User stories and requirements documents to business needs.
  • Creating mockup enhancement for new or enhanced business rules and change request.
  • Create and document business process workflow based on business needs, requirements, and system enhancement.
  • Creating User Stories and Test Cases using MS Excel.
  • Wrote SQL queries and assisted in extracting data for creating Data mapping document.
  • Responsible for reporting and tracking the bugs using JIRA.
  • Defined data requirements necessary for test execution Identified, documented, and tracked software and system defects using bug tracking applications.
  • Used JIRA for logging the defects and SWORD for keeping track of all test plans and test cases.
  • Working with Pre-prod support team to assess the validity of the defect using Jira Tool.
  • Actively involved in the Functional unit testing, System test validation and review Unit testing and acts as a subject matter expert and give sign off on the User Interface behavior.

Confidential

Business Analyst

Responsibilities:

  • Worked on Guidewire software, specifically with Guidewire PolicyCenter, Guidewire ClaimCenter and Guidewire BillingCenter.
  • Performed Data mapping, logical data modeling and used SQL queries to filter data within the database tables. Mainly responsible for working in migration from legacy claims system to Guidewire ClaimCenter.
  • Developed Data Flow Diagrams and Data mapping agreement, illustrating the flow of data from the front-end Guidewire ClaimCenter into the Application database Tables.
  • Primary responsibility includes writing business rules and creating system requirements by setting up meetings with project managers, architects, developers, testers, business, designers, legal, and other stakeholders. It also includes creating and updating user stories.
  • Worked closely with business partners, SMEs, and product owners to understand the process.
  • Discuss out of the box (OOTB) features with business and development team. Proposed and implemented minimal changes to save development time and satisfy business needs.
  • Suggested process changes and re-engineering as needed based on requirements gathered.
  • Conducted requirements gathering using JAD and interviews for creating the rating inputs screen for the policy system.
  • Analyzed and documented performance/security/User Interface Branding requirements for the application.
  • Worked on coverages and exposures pertaining to dwelling, personal property, other structures, loss of use, content, etc. relating to Homeowners Policy.
  • Discussed incident story cards for Homeowner’s policy like personal property incident, dwelling incident, and liability incident.
  • Created user stories, use case diagrams and process diagrams based on business requirements.
  • Analyzed and documented requirements for Quote possesses for a Commercial Auto Policy
  • Involved in the weekly status meeting to discuss the upcoming releases and changes in the hardware requirements and other major issues.
  • Discuss and document any system related issues and resolved any open issues by conducting meetings regularly. Responsibility also included working on change requests.
  • Proactively identify inefficiencies in system and proposed changes to increase system accuracy and cost effectiveness.
  • Involved in creating test plans, test strategy and executing test cases for rating used for premium calculation.
  • Analyzed user requirements, attended change request meeting to document changes and implemented procedures to test changes.
  • Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
  • Captured various step in FNOL process for Homeowner’s policy.
  • Conducted JAD sessions for communicating with Stakeholders and Project directors.
  • Assisted in on-going process improvement efforts to ensure Test Planning, Execution, and Reporting is effective, efficient, standardized, coordinated, and integrated.
  • Working on understanding "as is" processes and helped to define "to be" processes to streamline the processes and make them more effective.
  • Responsible for tracking bugs and replying to any clarifications needed by development, QA, and business teams to get those bugs fixed via JIRA.
  • Developed business requirement specification documents as well as high-level project plan.

Confidential, Columbus, OH

Business Analyst

Responsibilities:

  • Involved in Business Process Management, Documentation, External and Internal Communications, Governance Processes, Program Issues and Risk, Risk Mitigation, Audit and Change Requests.
  • Managed stakeholder's expectations and satisfaction issues ranging from process building, to services delivery, to support.
  • Coordinated participation and sign-off of various business partners and customers.
  • Strong understanding of Underwriting and Claims business processes in Property and Causality Insurance.
  • Processing of New Business, Renewal, Cancellation, Reinstatement, Billing for various lines of business (Fire, Auto, and Commercial).
  • Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
  • Created, reviewed, and managed team’s Requirements, User Stories, test cases and RTM using Rational Tools and DOORs
  • Express requirements via User Stories, Business Rules, Personals, Process Flow Diagrams, etc.
  • Collaborate with team and outside experts on UI/UX.
  • Created burn-down charts based on combined story card points and ensured that it was updated daily to reflect most up to date progress of sprint.
  • Followed solely RUP (Rational Unified Process) methodologies during the project.
  • Conducted JAD sessions with management, SME, vendors, users, and other stakeholders for open and pending issues.
  • Worked on moving system modules and LOB administration over to Guidewire.
  • Created and managed Project Templates, Use Case Project Templates, Requirement Types and Traceability Relationships in Requisite Pro.
  • Gathered Functional and Data Requirements, analyzed workflows and created Use Cases, Requirement Specifications, Report Specifications, Data Requirements, Data Mappings and Data Flow Diagrams.
  • Interviewed LOB analysts and marketing personnel to obtain enhancement requirements for reporting and inquiry upgrade needs in an existing data warehouse.
  • Worked on the Business Objects Data Insight to analyze and monitor the claims reports.
  • Planned and defined system requirements to Wire Frame with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
  • Used MS Visio for Process modeling and Business Process flow diagrams.
  • Created business requirement documents and integrated the requirements and underlying platform functionality.
  • Worked on tracking issues to maintain all the priority items for future sprints.
  • Worked heavily with the users and technical team throughout the day to facilitate proper communication.
  • Made sure the test cases and test process guarantee accountability to business and systems requirements.
  • Rapid development of applications features to keep user satisfaction at the highest level and provide more automation to the manual process.
  • Used Microsoft Office (PowerPoint) to visually represent a simplified view of functionalities and business requirements.
  • Demoed the changes using WebEx to the stakeholders and got approvals for implementation.
  • Identifying, logging, tracking and escalating bugs using JIRA
  • Using Jira to log and track the defects to ensure all the issues and defects are prioritized, assigned, and resolved in an expeditious manner.
  • Interface between Business new product builders and System platform builders.
  • Involved in the testing phase right from the Unit testing to the User Acceptance testing.
  • Use Cases and other Process Flow Models were designed using Visio and Rational Rose.

Confidential, Chicago, IL

Business Analyst

Responsibilities:

  • Extracted the Business Requirements from the end users keeping in mind their need for the application and prepared Business Requirement Documents (BRD) using Rational RequisitePro.
  • Reviewed Design Documents, Requirements Analysis Specifications with Project Lead, Business Owners, and the Technical Lead.
  • Work closely with production underwriters to review commercial property insurance renewal and new business opportunities to ensure proper risk identification, analysis and assessment and the development and growth of a profitable portfolio of business.
  • Created and managed Project Templates, Use Case Project Templates, Requirement Types and Traceability Relationships in Requisite-Pro.
  • Assisted system analyst to create Sequence Diagrams and Class Diagrams to show the individual flow of activity and define functionalities of various processes in claims administration system.
  • Used MS Visio to represent the system under development in a graphical form by defining use case diagrams, activity diagrams and workflow diagrams.
  • Involved in creating automated Test Scripts representing various Transactions, Documenting the Load Testing Process and Methodology.
  • Created meaningful reports for analysis and integrated the Performance Testing in the SDLC.
  • Establish documentation for agile methodology for implementation with a very water-fall-centric development team.
  • Developed and managed Project Plans and Schedules. Managed resolution of Project issues and conflicts.
  • Conducted Functional Walkthroughs, User Acceptance Testing (UAT), and supervised the development of User Manuals for customers.
  • Worked as a User/Customer advocate and negotiated with user as well as with developers and management staff to resolve any requirement conflict to bridge the Gaps between IT and Business.
  • Various versions of the documents generated during the project were maintained and managed using Rational ClearCase and performed defect tracking using Rational ClearQuest.
  • Conducted user interviews, gathered Requirements, analyzed the Requirements, and managed change requirement.
  • Analyzed the business and functional requirements of the application and developed detailed test plans, test cases in Test Director.
  • Generated Data Mapping Sheets for transfer of data from the source systems to target systems.
  • Prepared and analyzed AS IS and TO BE in the existing architecture and performed Gap Analysis. Created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level.
  • Prepared business requirements documentation in the form of AUC (Application Use Cases) to include business rules, workflow diagrams and activity diagrams.
  • Tested the final application for Usability testing to verify whether all the User Requirements were catered to by the application.
  • Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
  • Developed and maintained Service Oriented Architecture (SOA) governance process costing models and metrics ensuring architecture compliance.

Hire Now