Summary of Key Competencies

• Business Analysis / Business Systems Analysis
• User Stories in an Agile/Scrum environment as well as waterfall business functional requirements
• Hands-on working knowledge of BA role, systems development lifecycle, process modeling, all levels of testing
• Strong oral and written communications skills MS Office Suite SharePoint proficient
• Over 30 years' experience in the software development industry, including process improvement, business process modeling BPM , workflow analysis, change management and team mentoring
• Project Management, planning and issue management
• Advocate for IIBA and the advancement of Business Analysis as a respected profession

Confidential

• Member of Agile/Scrum team implementing ServiceNow Enterprise IT Service Management ITIL cloud solution
• Participated in daily stand-ups, Sprint planning meetings, backlog grooming sessions and retrospectives.
• Analyzed documented systems moving to enterprise platform, including stakeholder user identification, workflow analysis, database tables, user story development using I.N.V.E.S.T. guidelines
• Mentored stakeholders users during UAT and training

Experience

Confidential

Business Business Systems Analyst / Project Manager

• Collaborated with Commercial Credit business lines, performed BA, BSA and PM roles supporting projects improving the commercial loan approval processes. Worked with Consumer/Retail business lines, developed and delivered Business Functional requirements for a variety of applications, including pricing engine / mainframe Automated Credit Application Processing System ACAPS integration, small and medium sized business credit applications and interfaces with third-party applications such as Experian Bank-to-Business. Also included requirements for a Data Warehouse team feed to Business Objects
• Collaborated with International business lines and Commercial Global Payments, performed both BA and PM duties in creating the BRDs and FSDs, supporting the One Bank Model related to international growth.
• Collaborated with on-shore iHub design team, guiding the development of ETL jobs for importing data from other interior and exterior systems and the development of the International Data Warehouse. Developed training manual for using Business Objects in queries and reports guided UAT.
• Managed projects using EPMO methodology and templates, including SharePoint project sites. Assisted technical testing resources, providing business and design insights as needed for preparation of Technical Specifications and testing plans worked within HP Quality Center
• Interfaced daily with third-party off-shore teams developing GUI, Database and other functionality.
• Mentored new BAs led lunch-n-learns advocated for IIBA

Confidential

Business Analyst

• Performed as a liaison between business users and Development. Worked with users, prioritizing the work to be done by the Business Process Management team for documents, a key product of the automated processes.
• Identified detailed business requirements and translated these into the documents to be converted. Developed test plans and actively engaged in testing to ensure accuracy prior to User Acceptance Testing
• Worked with Release Management team to ensure assigned tests were completed prior to production release. Identified release issues and worked with users and Development to ensure resolution
• Worked with Development to ensure understanding of test issues and performed regression tests

Confidential

Business Analyst and process improvement leader

• Worked with business users and IT to improve requirements gathering and project tracking. Led teams developing standard templates for requirements and reporting. Trained associates in use of new documents and processes. Applied business knowledge to improve product planning processes
• Assessed, developed, and implemented quality and business process strategies, programs, policies, training, and improvements across the company. Analyzed and recommended company standards for quality measurement
• Functioned in consultative roles with various departments and executive team in process mapping, documentation, and re-engineering. Analyzed customer feedback and recommended quality and business process improvements to address findings

Confidential

Business Analyst - Consultant

• Worked with Call Center Management and associates to determine requirements. Helped plan communications and rollout of changes

Confidential

Business Analyst QA Test Manager

• Partnered with Development and Engineering Users, developing a very effective test organization and establishing respectful relationships with department heads. Opened dialogs and established credibility with corporate and business level QA/QC stakeholders
• Developed effective and efficient test methodologies, software quality assurance scripts and issue management processes. Introduced industry accepted best practices for the software development life cycle including requirements templates and Use-Cases
• Clearly established feasibility of testing all production components prior to field shipment with NO impact on schedule. Found a defect rate of 10 of components, and prevented those defects from reaching field. Demonstrated high cost and difficulty of creating test procedures, and highlighted the essential involvement of subject matter experts

Confidential

Business Analyst Consultant

• Documented business requirements and developed tests to validate code. Coordinated test execution on major cross-organizational initiatives. Developed methodology for resolving production issues affecting customer-facing system failures

Confidential

Business Analyst Project manager

• Managed multi-million dollar, long-range custom software development projects for retail distribution centers including status reporting and issue management.

Confidential

Business Analyst Project manager

• Coordinated complete software development projects as Business/Systems Analyst and Developer, including software life cycle management, testing, project management, process improvement and training. Cincinnati, Ohio Wichita, Kansas Ontario, California Singapore plants.